We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Online Shopping

          GothShop

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Shopping.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Dates of purchase are January 25, 2024, for $79.99, and March 16, 2024, for $75.00. Buy 5 sets for the price of 1 x2. Total of $154.99. Fraud/scam. Contacted the business multipletimes regarding original order - no response. No response was provided until I stated I would be contacting my bank reporting them for fraud. Business has not tried to resolve the issue.-Original order said that it had shipped back in February 2024, but no tracking number was provided. No initial confirmation email was provided either.-Originally found the site through Instagram. Also they provide their "deals" of "By 5 sets for the price of 1."-Original estimated shipping times were 5-6 weeks and were changed to 6-12 weeks making my order due to ship between March 23, 2024 and April 18, 2024 (for the first purchase). Unfortunately, I did not take any screenshots showing the previously shipping dates changed from the 5-6 weeks to 6-12 weeks. Emails between the website and Shopify are different. Additional information can be provided through email if needed. All attachments are the same that were provided to my bank when making the dispute.

          • Initial Complaint

            03/13/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Placed an online order (#****) thru their website on 11/24/23. On 12/22/23, received an alert thru their shop app storefront that it had shipped. I emailed on 12/28/23 because I had still not been provided the shipping information. I also same day submitted a contact reply on the websites portal. No reply to either attempt. Emailed again on 1/11/24. No reply. Left a second contact message on the website portal 2/8/24. Got a reply same day, of them telling me I needed to read their shipping policy. I advised them on 2/9/24 that I had read the policy but they were the ones who told me my order shipped & it still has not been received. They took my order number on 2/10/24 and stated they were submitting an inquiry to their shipping department. By 2/12/24, still no response. I sent followup emails on 2/16, 2/21, 2/27, & 3/2. Finally on 3/2, they said I shouldve gotten an email from their shipping **** and to check my spam. There was no email from anyone regarding my missing order. I replied same day, 3/2/24, asking for the date/email address of said shipping **** email sent to me. No reply. *** sent again three more followup emails with no response and no package delivered. Website states could ***********-12 weeks to arrive. But it has now been ******************************************************************************************************************************** a resolution on being refunded. I have even filed a complaint with the shop app that advises theyll contact the stop but they have not helped with the thief of my money for paid for goods that have never been received. I even tried to contact the company thru their ******** page with no response there either.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Los Angeles, CA 90001

          Visit Website

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.