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          Business Profile

          Plastic Fabrication

          Solter Plastics, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plastic Fabrication.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            08/02/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Went to Solter Plastics spent over 30 minutes placing two (2) orders for a product to be cut and made. I paid a three hundred ($300.00) deposit on the order. When I finally received a call and went in to pick up my product(s) the employee finally brought out one (1) of the items and asked me if it was suppose to have a base. I told him I placed the order and you're asking me about a part of the item. At this point I asked for my money back and was advised because the product was made I couldn't get my money back, I finally after much frustration and arguing left the location. I spoke with one of the owners a couple of days later and agreed to give it another try, I went back to the store this week to pick up items and the second item was not completed I was told the son took the order so I agreed tp go back - when I went back the son advised me that he didn't remember how it was suppose to be and could I bring item in. I told him I when I got home I would send photos after taking the photos I felt that wouldn't work, so I text him (this was on Monday) that I would come to store on Wednesday I went into store on Wednesday and he wasn't in store, employee called him and he started asking employee questions, at this point I exited the store. I'm seeking my money back and if not I will have to take them to small claims court. This has been a horrible process, very unprofessional and a great lack of care for their customers.

            Business response

            08/19/2024

            The customer was given a full refund of $300 cash as a curtesy even though it is against our company policy. It is stated on the invoice due to the custom work we provide. I met the customer on 8/5/24 to accommodate her. Feel free to give her a call and ask. 

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 41

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          12016 West Pico Blvd.

          Los Angeles, CA 90064-1127

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          (310) 473-5115

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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