Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/22/2024 I placed a flower arrangement order for my granddaughter who had been sick for a while! It was supposed to be delivered that same day. I paid $65.71 and the flowers were never delivered even though Teleflora claimed it was delivered. I started a chat and told them my daughter has cameras and we have proof the flowers were never delivered. Representative placed another other to replace and the following day I received an email that they were not able to fulfill my order and a refund of $52.68 has been applied to my original for of payment even though I paid $65.71 (see *************** attached). I till this day NEVER received my refund. I have an email from *********************************************************************** as proof they were going to refund my money.

  Business response

  01/17/2025

  Hello *****,

  I looked over your order and you are completely correct; your refund wasn't properly processed. A just issued you the remaining amount of $46.00 to your Pay Pal account. Please allow Pay Pal 2-10 business days to make the funds available to you or by 2/3/2025. Thank you for bringing this oversight to our attention, we appreciate your patience! 

  If there is anything else we can do for you, please feel free to contact **************** at **************.

  Thank you,

  ********* *.

  Teleflora

  Customer response

  02/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/16/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is the second issue I've had using Teleflora with the wrong item being sent to a friend/family ********** are presented with floral arrangement options when placing an order via the website. You are also presented with an upgrade of sorts. Standard, ******************* December 18, 2024, I ordered an arrangement for a 50th wedding anniversary celebration. The item was designed as a holiday tree with white and gold colors, roses, and high-end flowers. The website is a false advertisement, as the third-party vendor can and will send what they have in stock.The item delivered was a small bouquet with carnations and various lower-end flowers. Fortunately, my family took a photo for me to view the arrangement. After calling Teleflora to resolve the problem ... they first mentioned a full refund. A small refund was processed - $26.00. Additionally, they sent a second arrangement to my family at my insistence - once again, it was NOT the arrangement I ordered/paid for.All evidence of this transaction should be on file with Teleflora. Teleflora Order #*********.Very displeased. **** ***** **********************

  Business response

  01/16/2025

  Hello ****, 

  I apologize that you were unhappy with the substitution provided. A full refund has been issued back to the original payment method. Please allow 2-10 business days for this to reflect in your account. If you have any other questions or concerns, please don't hesitate to reach out to us at **************.

   

  Thank you, 

  Erika 

  Teleflora

• Initial Complaint

  01/14/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I did a free trial to start a business with this company I canceled my service because they were charging extra fees that were not explained during the sign on process. They cannot supply me a contract they're just putting whatever they want in their claws and expecting me to pay for money that I did not make they're charging me extra fees for services that I did not use and now they're threatening to put the money on my collections report I did not use their services. The people are very abusive their customer service team is very very abusive they're rude they cannot provide me a contract and they will not resolve the issue they're just hanging up the phone on me and telling me out all the money and threatening to hit my credit report. This is entanglement if I knew that these charges would be present when I signed up with the program I wouldn't have never have signed up for their free trial

  Business response

  01/14/2025

  Hello ******, 

  The information provided is preventing us from finding the account, and therefore, without further information, our reply will be impossible. We recommend that this complaint and all future complaints lodged by a florist regarding Teleflora, contain a Teleflora Code number, or a Shop name and city and state. 

   

  Thank you, 

  *****

  Teleflora

• Initial Complaint

  01/14/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed in order for an arrangement to be delivered on January 9th, it was not delivered, they subsequently told me it would be delivered on the 12th, it was not delivered, they told me it would then be delivered on the 13th and that was delivered but attached photos of what I ordered and what was received, I also received an email saying because they refunded me my money, they could basically send whatever they wanted, I believe this is false advertising and beaten switch.

  Business response

  01/14/2025

  Hello Nicki!
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced and any frustration caused by this situation.
  
  When we learned that the initial order was not delivered as scheduled, we immediately issued a full refund and arranged for a complimentary replacement order as a gesture of goodwill. While we always strive to provide arrangements as close as possible to the selected design, there are rare occasions when substitutions are necessary due to seasonal availability or supply constraints. These substitutions are made with the intention of maintaining the overall style, theme, value of the arrangement, and that the floral gift is delivered in a timely manner.
  
  We regret that the two replacement arrangements did not meet your expectations and fully understand your disappointment. Your feedback is invaluable to us, and we are reviewing this matter to ensure we continue improving our processes to better serve our customers.
  
  Please know that our goal is always to provide a positive experience, and we remain open to further discussions to address your concerns. Thank you for your understanding.

  Sincerely, 
  ***** L
  Teleflora.com

  
  

• Initial Complaint

  01/10/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 12/21/24, I ordered two funeral sprays totaling $412.17 for delivery on 12/26/24, ensuring arrival before a funeral on 12/27/24. I called a few hours after ordering because I had not received my confirmation email. I was told that the wrong email address was entered on their part. When I received my receipt, it only showed 1 of the 2 funeral sprays I paid for. I then made another call asking for an updated receipt showing my correct order of 2 sprays. I was told that it would be sent. I received the second email confirmation, which was the same as the 1st with only 1 funeral spray listed. I placed my 3rd call, again requesting an updated email. I received the corrected email. 12/26/24: I was notified by email at 10:33 AM that the delivery was rescheduled to 12/27/24. This notification came too late for me to make alternative arrangements.I called Teleflora, and was told by the florist that the funeral home was closed, which was untrue. I verified with the funeral home, while Teleflora was on speaker, that they were open, and there were no flower deliveries for the deceased.I requested a full refund due to these issues and received confirmation of the cancellation and refund.Despite this, I received an email stating the sprays would still be delivered on 12/27/24, which I did not authorize. I again called and was told the order had been cancelled.On 12/28/24, I discovered I had been charged an additional $412.17 on 12/27/24, despite the cancellation confirmation email I received.Payment Timeline:12/22/24: Charged $412.17 12/27/24: Charged $412.17 12/30/24: Credited $412.17 I am still owed $412.17 for the second charge on 12/27/24.

  Business response

  01/10/2025

  Hello *******, 

   

  I apologize for the inconvenience. I have reviewed your order and issued a full refund back to the original payment method. Please allow 2-10 business days for this to reflect in your account. If we can assist any further, please give us a call at **************.

   

  Thank you, 

  Erika 

  Teleflora

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a sympathy arrangement for the loss of a mother. I specifically did not include angels, doves, butterflies, or any reminders of death on the container or as an add-on. I ordered a plain white container on a wooden stand. However, they delivered a container with a dove on it that was horrible and will never be used again. I contacted the company and they offered a small refund but didn't seem to care that the wrong item was delivered. Since placing the order, I've received 2-3 emails DAILY. I did not click "receive emails" when placing my order. I tried to unsubscribe several times by clicking on "unsubscribe". Clicking "unsubscribe" takes me to their website. When clicking "unsubscribe" from their website, it does nothing. I sent them an email a few days ago and they have not responded or unsubscribed me because I continue to receive multiple emails daily. I am submitting a complaint because this company is conducting horrible business and they are not allowing customers to unsubscribe from their emails.

  Business response

  01/09/2025

  Hello ********, 

  I apologize for the inconvenience this has caused for you. I have escalated this to the proper person for your email address to be removed promptly. Please feel free to reach out to us at ************** if you have any other questions or concerns.

  Thank you, 

  Erika 

  Teleflora

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  01/09/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a bouquet for same day delivery on 12/15/25. Due to the patient being discharged prior to the delivery, the bouquet was delivered to my residence on Monday 12/16/24 late afternoon. Upon arrival I noted that the roses were dying/wilted, the greenery was falling out, and the Gerber daisies were drooping. I placed them in our refrigerator in hopes of revitalizing them. The next day (12/17) I had planned to take them to the intended recipient but the roses were officially dead/wilted, and there was no way I was going to take this depressing excuse of a bouquet to the recipient. Absolutely terrible for the cost!

  Business response

  01/09/2025

  Hello ******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January 6, 2025 you should have seen a complete refund in the sum of $99.10 back onto the **** card ending in 3599.  Please check your email for a 30% future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora 

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did already refund me, but I could not cancel the complaint after they reimbursed me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/13/24 ordered 2 arrangement order #********* order #********* two premium arrangement that I paid over $100 each for (including tax and delivery) They were both for premium. Trees with lots of losses. Nice and full & beautiful. What they got was two low arrangement t in and ornament mostly greens. One of the arrangement had like 3 flowers 1 rose 2 carnations. Not worth the $100 each that i paid. I called and complained. The did refund 30% with a future 30% discount but I am never going to buy from them again. I want a full refund on both cause they both looked horrible.

  Business response

  01/09/2025

  Hello ********, 

  I apologize for the inconvenience this has caused for you. I have issued a full refund back to the original form of payment on both of the orders you had delivered on 12/13/24. Please allow 2-10 business days for this to reflect in your account. 

   

  Thank you, 

  Erika 

  Teleflora

• Initial Complaint

  01/07/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a holiday arrangement, the PREMIUM ALL IS BRIGHT,which shows at least 12 roses, 3 candles, and multiple bundles of decorative ornaments. on 12/19/24, the recipient received an arrangements of greens with 3 carnations and two candles. I spent $81 in total on this arrangement. I specifically ordered this arrangement because the recipient loves red roses and hosts a large holiday meal. This would have been a great centerpiece. Unfortunately, what was received was abysmal. 3 carnations. I tried to contact **************** on my phone and on a computer 5 times and the request could not go through, I was receiving a 'Forbidden Request' error every time. I was able to reach a **************** agent via chat, and I requested a refund AND the correct items to be delivered. They offered me 30% refund. I denied. Unacceptable offer. I asked for a complete refund AND the proper arrangement sent to her today. They only offered a refund. They would not provide the name of the florist so I could order a replacement either. So I still did not end up with the product I ordered. And was unable to contact anyone to have a replacement sent to the recipient.

  Business response

  01/08/2025

  Hello ********,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January 6, 2025, or between 210 business days, you should have a complete refund in the sum of $81.85 back onto the original payment method that you used. Please check your email for a 30% future discount that is valid for the next six months.  Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *. 
  
  Teleflora 

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  01/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order flower for a funeral in ***** throw the funeral website that have a link to Teleflora. The flower was not delivered to the funeral. The funeral was Sunday 22nd December, and I sent to the funeral home as the web site indicated to the funeral home. I was contacted by Teleflora because the funeral home gives them another address for the funeral. **************** advises me the flower were going to be send on Sunday to the Church were the funeral held. After 4 days (Thursday 26 December) **************** contact me asking if I want a refund because the flowers were not sent on Sunday. Given the emotional significance of this occasion, the failure to deliver the flowers is unacceptable. I want with this email to make other consumers aware of the bad practices of this company in such a difficult time.

  Business response

  01/03/2025

  Hello *******,
  
  We sincerely apologize for any inconvenience our Teleflora service may have given you. We regret that we were unable to fulfill this order with the superior level of service that we strive to deliver. By January *******, or between 210 business days, you should have refund back to the original payment method that you used. Kindly reach out to us at ************** in case you need any more help. We value your business and look forward to speaking with you.
  
  
  Regards,
  ********* *.
  
  Teleflora

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩