Shoes
Konhill BoutiqueThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered boots on 12/04/23 with aOrdered boots on 12/04/23 with a delivery window between **** days and the only thing theyve done is charge my card and setup a fake tracking number thru third party fast track express which allows for **** to start showing movement as if the order has been shipped when in reality it bounced the tracking back and forth at the same facility. There is no package and none of the links on the site to reach Konhill work. Literally, no way to directly contact them is listed. This is definitely a scam and Im ****** that I wasted time ordering from them and now have to wait for my bank to refund.Initial Complaint
12/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
transaction date NOV 3 2023 Items 3 lady ***** bags "buy one get 2 free ""totes bags" 2 black 1 pink 1 Dior plush Blanket pink and grey when contacting Konhill via email ***** responses that it is on the way she stated that customs holds up shipping package tracking show's package are in Jamaica **Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order for shoes on October 30,2023. The shoes have been in Jamaica, ** for about 2-3 weeks. Every time I reach out, I get a response with an apology saying its been giving to ***** but when I check tracking its still in the same location. I was promised **** day delivery, its almost a month and I keep getting the run around.Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a pair of apple AirPods Pro on 10/13. I paid ***** which included $15.00 for expedited delivery. My order number is KB9154 and I have emailed the company many times. The package has never moved, and yet to be delivered even though it was supposed to be delivered within 3-5 working days. I asked for a refund and only the expedited shipping fee was refunded not the full amount. I need my full refund issued. They stole my money and refuse to send me the actual product. They are also selling stolen AirPodsInitial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've grown increasingly uneasy about the website's security where I made my purchase. Not only did the site lack a cancellation option, prompting me to send an email for a refund, but the amount debited from my bank also differs from what I initially agreed upon. Further raising my suspicions of fraudulent behavior, I filed a dispute with PayPal, yet the business demands I withdraw the PayPal dispute first, only then will they cancel my order. I placed the order on 10/5/23 and, upon identifying the billing discrepancy, promptly requested a refund on 10/6/23. Order #KB7681.Initial Complaint
12/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The 3 bags I purchased are not authentic at all. I sent an email asking the merchant if they were selling fake knockoffs...the response was dorry they look the same.Business response
01/20/2023
Business Response /* (1000, 5, 2023/01/03) */ The pictures are all real shots, if you are not satisfied with the items, please ship them back and we will refund you immediately when we receive them.Please check the email that we sent to you before.Initial Complaint
07/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered shoes back in June from this company I've never received the order I've emailed them four times and everything is going ignored and I would like my money back or a response. If it's a late delay let me know that they are just full on ignoring my calls and emailsBusiness response
07/19/2022
Business Response /* (1000, 5, 2022/07/11) */ Hello, we sincerely apologize for this inconvenience for you. We contacted you on June 27th to inform you that the shoes are out of stock and we are still waiting for your reply. We checked the mailbox and there isn't any email from you. Do you contact us at the correct email address shown on our website? Consumer Response /* (3000, 7, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never let me know about shoes being out of stock. I would like a coffee of the email that they supposedly sent to me. I have sent to the email listed on their website. I have tried calling them and it goes straight to busy. I have phone records to prove this. I want a refund now. Business Response /* (4000, 9, 2022/07/13) */ Hello, we check our mailbox again and still find nothing from you. Can you post the screenshot of the email that you sent to us before? There must be something wrong in this situation. And we can refund you immediately,the notification will send to your email, we want to make sure that your email address is correct.Sorry for your inconvenience. Consumer Response /* (4200, 11, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a refund immediately please Business Response /* (4000, 13, 2022/07/17) */ We have canceled the order and refunded you, Please take your time to check the email. Consumer Response /* (2000, 15, 2022/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my money back. I am highly impressed with communication and interactions with the BBB!!! Thanks very much.Initial Complaint
05/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi, on 05/06/22 I ordered two pair of sneakers from *******. I paid $ 63.99 for the two pair. I have not heard a word from the company since in regards of when my shoes will be mailed out to me but they collected the amount due for the shoes. I was expecting an email from the company that they received my order and when they will send it out to me. Many emails to this company resulted in NO ANSWER at all even through they advertised to get in contact with them on their email address for immediate help. I feel scammed. It looks like they got my $ but were never intended to send the shoes to me and that the email address is fake. The order number for my order is:******* As much as I was looking forward for these shoes I will now be happy with a refund ( or asap delivery of my order). Thank youBusiness response
06/22/2022
Business Response /* (1000, 18, 2022/06/22) */ Contact Name and Title: ******* Contact Phone: XXX-XXX-XXXX Contact Email: ******************* We sincerely apologize for this inconvenience. But we kept contacting you and we informed you the shoes has out of stock, so we have to cancel them and refunded you. The email address is correct and you can get in touch with us. We are happy to help. Consumer Response /* (2000, 20, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will not order from them ever again but I am happy that I got a refund for one pair sneakers and received the second pair way late but they made it. Lesson learned. I am happy with this outcome. Thank you for helping me with my complaint. Business Response /* (1000, 18, 2022/06/22) */ Contact Name and Title: ******* Contact Phone: ************ Contact Email: ******************* We sincerely apologize for this inconvenience. But we kept contacting you and we informed you the shoes has out of stock, so we have to cancel them and refunded you. The email address is correct and you can get in touch with us. We are happy to help. Consumer Response /* (2000, 20, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will not order from them ever again but I am happy that I got a refund for one pair sneakers and received the second pair way late but they made it. Lesson learned. I am happy with this outcome. Thank you for helping me with my complaint.
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Customer Complaints Summary
11 total complaints in the last 3 years.
6 complaints closed in the last 12 months.
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