Complaints

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ********* accepted a 50% deposit on April 25th for an outdoor furniture cover project and as of July 29th and after over a dozen false completion promises and no shows I have yet to receive the goods that was promised .Verifiable details:- April 25 : negotiated a price of $2,400 for three outdoor covers and 50% deposit so I Zelled $1,200 -scheduled/confirmed 3 times (May 4, 10, 13th) for him to come cut fabric with no shows until 13th when he took off one of my existing covers to keep as reference - May 21st I check in on completion - he said end of the following week ( 5/31). On 5/29 I check in - he asks for a week - June 8th I check in - he said Wednesday the 12th. No show on 12 - On the 13th I text to ask for return of my covers- no reply. - On June 20th, I text - he says he would have the covers Friday the 28th. On 24th he says I will be there around 2pm on 6/28 No show so then I demand my old covers that I paid $1,000 for and a refund and tell him that I am going to pursue consumer rights - he says can bring it on Saturday the 29th but I have a funeral that day so he says Monday (7/1) at 5pm please 7/1 - No show until I indicate i will take action and he comes at 9 pm with a unusable horrible work-in -process and takes more measurements - July 2nd he promises to bring my old cover -no show. - July 3rd I text for a delivery date and ask that we settle on $1,200 for 1 cover. He reluctantly agrees but no answer on completion - July 8 I text -no answer - July 10 I text . he says he will be here on Friday July 12. no show, I text - he says Tues the 16th.- on the 16th I text -he says not ready - I text Monday 22 - he says he will be here Thurs 25th. No show. 7/26 he says Monday the 29 6 pm. -July 29 no show. I tell him I am going to pursue my consumer rights claim and he says lets go I have 24 years doing upholstery is not my first time whit a client like this. I felt threatened. I want my $1,200 refunded and to get back my old cover

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid **** a hundred and fifty dollars to fix my cushions within a month The scene that he sold ripped open again and now he's ignoring me

• Initial Complaint

  02/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  ****** did a terrible job recovering an expensive sectional that I hired him to do. He was ************** he ******* my ******** to do the work for almost a year. Then he was ******** ******* and aggressive when I asked for it to be completed after 8 months. He ***** at me multiple ****** As far as the work, it was ****** he did not remove the old fabric, he didn't put any net or mesh in the sectional to keep it rounded. He gave me the sofa stained in multiple places and with mismatched legs. The ********** ******* and ******* were all done ********* He used black ******* on a cream sofa and all of the ******* are showing on all of the cushions. One of the cushions didn't fit at all on any of the ********* It was a terrible experience and I should be ******** in ***** Do not work with this *******

  Business response

  03/25/2022

  Consumer Response /* (-5, 12, 2022/03/25) */ Hi, I have not heard anything and have not gotten any response either. This guy is terrible and I think dangerous to clients and the community. He is verbally aggressive with multiple clients and I fear he will become violent. He does terrible work and people become understandably upset. Is there anything that can be done on your end? Thank you, ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩