Complaints

• Initial Complaint

  10/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My unit flooded while out of town and I was unable to occupy the unit upon return. Atlantis properties told me multiple times that they would be covering the hotel stay. I had previously been displaced and had a hotel stay covered, so in good-faith I booked the hotel out of pocket. When attempting to be reimbursed, a property manager got involved and said that nothing we had previously discussed would be covered. He said none of the dozen calls I had with Atlantis had merit, and his words were what, youve never been given bad information before? and listen, I dont care what was said, this is how we are moving forward. I also have in writing that U-Haul expenses would be covered, and ****** has declined to reimburse the funds that I put out under their instruction. I also had to move everything in and out and lost days of work due to needing to be present and allow people into the unit. There is no accountability, and the management knows that there are not many housing options in the area and they abuse the tenants due to this.

  

  Business response

  11/10/2024

  We have spoken to the tenant and come to an agreement to resolve this matter.  

   

  Best regards,

  ***** ****

  President

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  02/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Atlantis Properties tried to ILLEGALLY charge ** $1,350.00, which would have meant we'd have lost our entire security deposit and had to pay hundreds out of pocket. Fortunately, we became familiar with the California Civil Code and successfully argued to get nearly all of the charges removed after consulting an attorney and threatening legal action. We lived in one of their studio apartments from 10/2022 through 01/2023, They tried to bill us for these charges this month (02/2023).In terms of the security deposit, they tried to have us pay $200 for a cleaning service, stating that this obligation was a clause in the lease we signed. We reviewed the lease and saw that it was not, in fact, on the lease. We pointed this out and they backtracked, but still charged us $200 when they sent the repairs invoice even after we cleaned the apartment thoroughly and followed their cleaning instructions to the letter. Then, they tried to charge us $900 dollars for damages caused by prior tenants whose lease we had taken over. This goes against ****** (b)(2).Finally, they attempted to charge us $350 for damages they did NOT point out in the pre-move-out inspection in violation of ****** (f)(3). These charges included repainting, which is "ordinary wear and tear," which cannot be charged to the tenants per ****** (b)(2). During the pre-move out inspection, they had said that the walls were in great condition and we had done a good job spackling.The security deposit statement they provided not only contained fraudulent charges, but it was legally deficient as a statement as it did not indicate the time spent and the reasonable hourly rate charged per California Civil Code ****** (f)(3), subsection (g)(2)(A), nor did it include a copy of the bill invoice or receipt for any materials or supplies per subsection (g)(2)(C).After we met with them, they pro-rated the charges for the damage done by the prior tenants, which they would not have done if we had not pushed back. They also reduced the cleaning fee and dropped the repainting fee and a few other charges once we threatened to *** them.We've seen their Yelp reviews and many other tenants have had similarly horrendous experiences and been charged unfair fees.

  

  Business response

  03/06/2023

  Atlantis Properties follows the lease agreement that tenants sign and agree to. 

  You were added as tenants to an existing lease agreement and were bound by the terms of that agreement. This includes the responsibility for rent payments, and damages caused by any of the tenants during that lease period. We understand you were the final tenants left on the lease at move out and the damages were charged to the security deposit.  We followed the process under the lease agreement terms for the final security deposit disposition.

  Our office and the owner worked with you to come to a resolution that all parties agreed to. The revised security disposition was sent out per that agreement.

  We wish you the best and thank you for renting with Atlantis Properties.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩