Reviews

I placed an order (order #*****) on November 14th of 2023. On December 7th 2023 I reached out for a status update and they emailed back stating it would ship out the end of the week (the following day). On December 15th of 2023 I reached out to cancel my order and asked for a full refund, as it had not been shipped for over a month. The company replied back stating they wanted to make me happy and would offer to ship over night the order or refund me and asked me to reply back with my choice. I replied back stating if they would overnight that day I would be ok with it, otherwise to please cancel and fully refund me if they could not ensure it would be overnighted that evening. I followed up twice to my original response stating I wanted a full refund and to cancel. Today, December 20th 2023 I received a message saying my order shipped via **** and the phone number for support provided was a ****** phone number with no voice mail set-up and not to mention the tracking for that **** package could not provide a tracking yet. I would WARN anyone considering this company to RUN they take your money and do not care about the consumer- who is to say that what they put in their product is even safe if this is the way they act.

Hi *******, I appreciate you taking the time to share your thoughts here. I'm so sorry that you had a challenging experience with our company. As you know, we had unforseen supply chain delays due to circumstances far beyond our control. As a result our production was delayed and we shared updates with you as soon as we received them from the facility. I'm sorry we weren't able to get your products to you in a timely manner, however our supply chain has been fixed and we have resolved these issues moving forward. Please feel free to reach out to us directly if we can assist in any way, and t **** you for taking the time to try our products.

I have tried to cancel any future orders with this Company yet I just received a third order today when I only placed a one time order months ago. No phone number to call. go figure but buyer beware. One more order and Im hiring an Attorney. **************

Hi ******, I hope this message finds you well. We recently received your feedback regarding your experience with our company, specifically related to partial orders being shipped. We are genuinely sorry for any inconvenience this situation may have caused, and we appreciate the opportunity to address your concerns.As noted via email, the products that were out of stock when you initially ordered were later shipped to you. You were not charged again, nor do you have an active account, we merely shipped the items separately when they were restocked. We want to clarify that your satisfaction is our top priority, and we take your feedback seriously. We understand that you recently received partial orders as we were dealing with stock availability challenges. We want to assure you that you were not charged again for any of these items that were shipped to you.We understand that receiving partial orders can be frustrating, and we sincerely apologize for any inconvenience this may have caused. To address your specific situation, all orders pending has been shipped and your account has been closed as requested.Your feedback is invaluable to us, as it helps us identify areas where we can improve our services and prevent similar issues in the future. We genuinely appreciate your patience and understanding as we work to resolve this matter promptly.Once again, we apologize for any inconvenience you have experienced, and we are committed to making this right for you.Thank you for giving us the opportunity to address your concerns, and we look forward to serving you better in the future.

I subscribed Detoxifying Smoothie Box (30 Pack) at the end of May of 2023. I received half of my order during mid-June. I've emailed them several times asking for a timeline of when the rest of my smoothies will arrive and was given no solid answer. I've also requested a remainder refund if they can't provide me with the rest of my smoothies, but the rebuttal was always to substitute the rest of my smoothies with the other two flavors (which are not that great) to avoid giving me the remainder refund that I'd request. It wasn't until I told them that I want a refund of the remainder of the smoothies, unless they could provide me timeline, that they said the smoothies would be shipped the week of July 17th. After July 17th, I still had no correspondence as to if my smoothies were shipped. I emailed them on the week of July 17th and asked if my smoothies will be shipped. They said yes. Well, it's August 2nd and I still have not received the rest of my smoothies. I'm extremely frustrated. I've never experienced or known a company to continue selling products if they're continually out of stock. It's ridiculous and poor customer service.

Hi ******, Thank you for your note and I'm so sorry for the challenges here. Due to circumstances beyond our control we've been delayed beyond what was expected. That is why we've offered our clients to replace flavors, while offering free products and discounts as well to address the delay. Most prefer to switch flavors to get a complete box however if that's not the case we're more than happy to provide a refund. I see you're speaking with our team so we can go ahead and process and send you a confirmtaion. Thank you.

I ordered the Banana Lucuma superfood bars. To me they tasted like cardboard. Did not like them at all. I got an email stating they would be sending me another box. I immediately texted them and asked them not to send them. The next day they say they are on the way. I tried calling and of course no one answers the phone. Im not leaving a message. Please take me off your list and dont send them again or charge me for something I asked you not to send.

Hi *******, Thank you for your note. We reviewed this correspondence and it appears that we had replied immediately to offer a refund and have yet to hear back from you. Please feel free to reply to our email at your convenience and we will process the refund as offered. Thank you!

Thank you for your reply