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          Business Profile

          Online Retailer

          IceBeanie Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/11/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Date of Transaction 2/12/24 Order #***** Simple, I ordered 2 IceBeanies after receiving an email that showed order 2 for $71.98. I was charged $79.98. The $71.98 was advertised in two different ways, once in an email (attached here) and then once I had placed the order it gave me an option to add "a second IceBeanie for 20% off" I didn't choose to add a second Ice Beanie because I already had ordered 2...Even though there were 2 different locations where the discount regarding ordering 2 IceBeanies were advertised, I still have had such an unnecessary back and forth for 3 weeks with customer service, at one point them saying it was by fault for not choosing the "bundle" and offering 10% back instead of the 20%... Mind you this is only an $8 credit that I am asking for... They offered $4 instead of the $8? Finally I thought the best way was to return the Ice Beanies since they have a "30 Day Risk Free Satisfaction Guarantee" , for two weeks I received back and forth emails until finally they accepted me returning but me having to pay for shipping. I am so confused and exhausted with this process. I am surprised at the customer service.

            Business response

            03/11/2024

            We sincerely apologize for the inconvenience and want to make things right! Thank you for bringing this to our attention. After further review we understand the incorrect item was selected in place of the anticipated discounted bundle. Regardless, we will gladly refund the difference to match the bundle discount. 

            Thank you,

             

            Customer response

            03/14/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***************************

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          208 44th St

          Manhattan Beach, CA 90266-3013

          Get Directions
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          (323) 250-0885

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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