Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a car from this dealership because we had bought a car previously and it ran good. However, this 2014 *** we purchased check engine light keeps flashing on and one of the tires was bald and popped on a very dangerous stretch of highway that could have killed my family member, no spar tire was in the trunk no lug nut for the tires so we had to pay 250 for tow lug nut strip out which needs to be repaired. *** had called us and said they had never done a safety inspection on the car and could we bring it back in. When I explained everything to manager ****** he never called me back and gray rocked me. Before ****** **** rocked me he said a safety inspection had been performed. That couldnt have been because the spare was missing the lug was missing it had a faulty battery and bald tire and the engine light is on and it hasnt been a good 30 days yet and they called today on the same day I talked to ****** saying the car was not safety checked bring it in.

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to service center for my car service but wasnt get explained about the charges they will make and did not made it clear at all. Name of the employee was ***** whom I talked to, she did not explained me how much would I have pay for just diagnosis and they created a paper where it says 900. She didnt mentioned that these charges are just for diagnosis but not including any repairs. If I would knew about these heavy charges I would have just get out that day without anything. She was so busy discussing about the nail color that I matched with her. Next day when I was disputing over charges she was not there and the people whom I went to they said she will be back in 20 minutes. I said okay I will come back after 20 minutes. When I get there again they said she took the day off and after 5 minutes she suddenly appear and did not even greeted me the way she did first time. I said the guy okay she is here now, she suddenly starts yelling at me that shes also gonna say the same whatever these other guys are saying. she know she made a mistake by not making it clear. Was very rude and loud. She boasted about that how she has been in this company for 15 years. I am seeking help to not get helped the way I wanted to and get ignored by her.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I dropped off my vehicle at the service **** the week of Dec 18th, 23 for a sensor repair that was estimated to take 5-7 business days, This repair took 6 weeks. I was not offered any type of assistance. My warranty covered 5 days for a rental which meant i had to pay the remainder of the 6 weeks they had my car. Finally I picked it up Feb 14th only to find it had been ransacked and all of my belongings stolen while in their possession, all the items in the console, personal info from the glove compartment and items in the trunk space of the car were stolen. I filed a police report and was told by my srvc advisor to make a list of what was taken and its value so he could present it to the owner of the dealership for a resolution since apparently this is a common occurrence at this service ****. The list was made and emailed to the advisor. I called and left multiple messages, I've emailed him multiple times requesting status on a resolution, with no response. I've asked for direct contact info for the **** manager and/or owner and was not given that info either. I spent ALOT of money on unnecessary repairs because the initial service advisor that is no longer there wouldn't get the sensor diagnosed stating "it would take too long" instead they "fixed" potential problems that lead back to that sensor. I know its not the responsibility of the advisor but no one is helping me resolve this. My car was in their posession and in their storage for 6 weeks, I don't know how no one noticed everything was missing when they were repairing the vehicle, this has cost me well over $2,000 not including the approx value of the items that were stolen. Attached are photos of the consoles they emptied and the filth left behind. I stopped emails and phone calls since no one was responding to either.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle, a new Kia Niro hybrid, from the Kia dealership in Merced on 2/19/2023. It was president's day weekend and they had no other customers but I received no incentives or offers. They had previously agreed to sell the vehicle to me at MSRP. After purchasing the vehicle, and only upon inquiring, I was told the detailing service that is included with the purchase could not be completed due to the service department being closed on weekends. The sales person, TJ ******* knew in advance that I lived 2 hours away and could only come on weekends. Furthermore, the vehicle was covered in hard water spots. A few days after the purchase, I changed my mind about the GAP insurance I had purchased, and decided to cancel it. I got in touch with the finance person, **** ********, and he provided me with a cancellation form, which I filled out and sent back to him. I have since followed up several times with no response or confirmation. To address both of these issues, I contacted the sales manager, **** ******* Sr., who is the father of TJ who sold the car to me. **** agreed to arrange a detailing service in my area of San Jose, but it was rainy. I have since tried to contact him 3 times by email and 1 time by phone with no response. My last complaint is regarding the customer satisfaction survey. Upon leaving the dealership, TJ told me to expect to receive the survey by email soon and to give high scores as it impacts his pay, he said. I did receive an email but it was a confirmation, I could not reply, and the scores were already filled out and it was "signed" with a PDF of an "x". I believe this to be fraudulent, as I did not fill out or sign the survey. I have included PDFs of my email communications and of the customer survey email. Overall, my 3 complaints are that I have not received confirmation about the GAP insurance cancellation, that I have not received confirmation on local detailing service, and the survey that was completed on my behalf.

  Business response

  04/19/2023

  We have called the customer and left a message for her to contact us so we can resolve the situation to the satisfaction of the customer.
  We will continue to reach out to her until we make contact. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩