We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Retail Florist

          Flowershopping.com

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Florist.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/23/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a bouquet of flowers on January 22, 2025 to be delivered on the same day. The flowers have not been delivered as of January 23. I paid $82.20 I have been trying to contact customer service but they do not answer and all other transfer options lead me to the ordering department who say they can't help and only offer to create a ticket for management to contact me. I have tried canceling my order on the website and again it says customer service will contact me.

          • Initial Complaint

            01/22/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered flowers for same day delivery on 1/21 for my late mother's funeral service. The company promised same day delivery on their website. This is misleading to the consumer as this company cannot deliver on their false advertising. 30 minutes before my mother's funeral service, while myself and my entire family were already gathered to pay our respects, we received a call from this customer service of this company stating that they could not deliver the flowers, despite having a full day to let us know that they could not fulfill the order. What evil company lets someone know 30 minutes before a service (this is clearly stated in the delivery address that this is a funeral!). This left us with no options and we had no flowers ready for my mother's funeral service. This has left me with severe emotional damages and distress - the customer service *** who called us offered no other solutions. I am seeking additional credit from this company as well as coverage for the emotional distress this has caused me with their false and misleading advertising.

          • Initial Complaint

            01/11/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Flower delivery service made a false claim that product delivery was attempted and does not provide any information about status after multiple attempts to get in touch with customer service. **************** agents were either not available or fielding too many calls or closed even during posted open hours. No call back or email after multiple requests.

          • Initial Complaint

            12/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a bouquet based on the picture advertised on their website. They sent a bouquet with a cheap clear vase and inferior flowers, not even the same color! The bouquet was also much smaller and I paid for same day delivery, and they delivered after 8pm at night!

          • Initial Complaint

            12/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed and paid for an order for flower delivery. However, the flowers were never received. I was even charged and paid extra for certain day delivery. I have called multiple times to get the status of my order and you cannot speak with anyone. I have submitted an online request for a refund via their website yet still no response.

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Terrible! Do NOT USE! I ordered flowers from this website at 6:00 am on my 20th Wedding Anniversary for my wife , paid extra to have them delivered before Noon; Never Showed up. Called to have delivery location changed because now my wife isn't home anymore, two more hours go by; then get a call saying they "can't fulfill the order." ************************** AVOID AT ALL COSTS! Go with SOMEONE ELSE!!! DO NOT USE!!! They will RUIN your special day, and then leave you to scramble, DON"T CHANCE IT, AVOID AT ALL COSTS!!! NO APOLOGY, NO OFFER TO MAKE ANYTHING RIGHT, JUST TERRIBLE ALL THE WAY AROUND.

          • Initial Complaint

            12/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered from FlowerShopping.com because it advertised same day flower delivery across the **. I ordered, paid for a very pretty picture that I was happy would be at my Uncle's funeral the next day. The next morning I got a call from a lady telling me that my order will be cancelled because they can't deliver to that location. This is a very stressful time and they have made an easy process into a last minute even more stressful time. Their site has false advertising. In our about us page they state "We deliver all across the ************* and ******." AND they clearly do NOT.

          • Initial Complaint

            11/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Today, November 29, 2024 at 10:21am, I placed an order for same-day delivery flowers through Flowershopping.com, but no delivery attempt was made. Additionally, I was charged for the order and did not receive any notification or explanation as to why the delivery was not completed.

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Item received was not what was ordered.

          • Initial Complaint

            11/08/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            ************************** scammed me for 102 dollars I got the charge reversed by ********** and they rereversed the charges because ************************ committed fraud and provided them a tracking number as proof of deliver . I ordered the flowers on the 26th on my moms bday . When they didnt arrive and I couldnt get anyone on the phone I looked up the reviews of this business and read multiple reviews confirming this is a scam business .i can go through my emails and provide the tracking number if needed **

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 4618

          Mission Viejo, CA 92690

          Visit Website
          (800) 786-1178

          Customer Complaints Summary

          249 total complaints in the last 3 years.

          66 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.