Complaints

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/2021 - I reported this company United West Recovery regarding a collection he (*******************************) says I owe from a company called ************ - he states the amount of $389.01 is outstanding. He put this false information on my credit report, which had to be removed. As of today 12/21/2022 - I have received another collection notice from this same establishment United West Recovery again stating that I now owe $8, 501.60 now instead of the original amount of $$389.01 back in 10/2021 for ************* I called the ************** number no one answered, not to long after no answer - someone named ******************************** returned my call, I reminded him that he has contacted me last year for this nonsense and again this is not anything that I owe, I told him one the copies that he sent clearly shows that it is not my signature nor is it my account. He said that since it is such an old account that it is hard to dispute, so he needs me to send in a copy of my Drivers License to verify my signature. I told him I would not be sending him anything and hung the phone up. This person ******************************* is trying to scam me again (like I said trying) saying that I owe this money $8,501.60 and send the money by check by phone to him or mail payments to *** ************************************************* for these NOT ONLY DO I NOT OWE THIS MONEY THEY ARE ACTUALLY 19 YEARS old ( 01/13/2003 and the new one as of today's notice is (07/19/2003 ).AGAIN THIS IS A SCAM

  Business response

  07/17/2023

  This response is in regards to the complaint. first of all it is a correct collection. The Customer maybe confused about mentioning 2 different dollar amounts.

  They may have been mistaken for a different collection. she would not provide proof to us as per her claim or signature to compare with paperwork and that it was her account.

  We Verify that it was a correct collection account.

  Thank You

  Customer response

  07/18/2023

  I am rejecting this response because:
  

  Customer response

  07/18/2023

  I am rejecting this response because: 

  These are the copies of the bills in question. The dates on these orders are 01/2003 and 07/19/2003 - I do remember one of these accounts, back 20 years ago. 

  The second paperwork shows that it's not my account, the signature is not mine. He told me to send him a copy of my Drivers License so that he could verify my signature. (Which I refused) 

  I also contacted the company (************ and Spoke with a ************************* @ ************, and was told by **************** that I did not have any outstanding Debt with their company, and if I did it would have been their in house collection that would be contacting me years ago.  

  I have stated this to ************************* of United West Recovery also known as Ameri -West Services,  which he has continued to argue with and sent me the second notice stating that I owed over $8000,00 dollars. I asked him to stop calling and Harassing me regarding this matter. I felt like this is a scam and I will not pay anything because I do not owe this.

  
  

  Business response

  07/20/2023

  Thank you for your response although this is not a scam and the paperwork was sent to her and she has disputed the signature on the paperwork but has never dispute the account in the past until a few years ago and has never furnished proof of her signature as we requested or furnished a police report show someone frauded her back then. We can not just clear an account on those reason with proof or verification. Her balance is less than $500 and if she shows a notice of a larger or different amount it must have been a notice error one time i explained to her. Her account is correct as of her last notice.

  We maybe open to a settlement for Less than to finally clear this for her soon.

  Thank You, 

  ***********************

  *****
  

  Customer response

  07/22/2023

  I am rejecting this response because:

  I have been speaking with a  Mr. ********************************* the latest response is from a Mr. ******************************** did not say I never had this service, back in ****, I said I do not owe these charges.

  Also as I have said before this is an account being brought back to my attention that is 20 years old.  The information that is on one of the forms is not my signature.

  Also I have contacted the company (************ and Spoke with a lady named ************************* @ ***************, and was told by **************** that I did not have any outstanding Debt with their company, and if I did it would have been their in house ********************* that would have  contacted me years ago.  

  I have discussed this with Mr. ********************** have told him that if I had any outstanding **** at that time it would have been included on my Chapter 7 Bankruptcy which I had to file back in 2011.

  This is an old and out dated account that is causing me extreme stress and anxiety trying to prove that I do not owe these charges.

  Thank you

  ***********************

  
  

  Business response

  07/26/2023

  Wow ,

  I will add this last comment, after all this complaints and back and forth she first said it was fraud and not her signature , then we supplied her paperwork to her then she refused to show proof of her signature on original paperwork then now she is saying she file Bankruptcy. All she has to do is email or send us the bankruptcy paper to verify proof of BK and this debt can be dismissed. If she would have told us that in the first place we could have avoided all this. 

   

  Thank You,

  **********************;

  United West Recovery

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