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          Business Profile

          Grocery Store

          Trader Joe's (Corporate Office)

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Grocery Store.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/13/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My dad ate the mini shrimp bao buns and taking a bite, he noticed a piece of plastic in the shrimp meat. He could have choked on this or serious health hazard. We would prefer an apology and refund for this situation.

          • Initial Complaint

            01/10/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I Purchased a bag of Cheesy Creamy Greens &Veggies at the Trader Joe's in **********, ** on Dec. 27th. I cooked it on Dec. 31st. What a disappointment. It was noting but bits and pieces .No flavor .My husband is Italian and he said what is this? He said if this is actually from ***** they need to make a better product.

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Double cream Brie cheese soft ripened cheese has a funny taste like sperm. Sku#***** ******* Barcode# ********

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On November 27th, 2024 I purchased the 12 days of scented candles product at the midtown, *******, ** location on ******. I was very excited because I'm a big fan of Trader Joe's candles but was very disappointed in the poor quality of the product. When smelling all the candles I ran into issues with almost all of them. Some candles, I was unable to get the lid back on the containers so it's just open or bent. Some candles, I had extreme difficulty getting the lid off, 2 of the 12 candles I have been unable to open completely despite my family and I's attempts. I do not have my receipt for this purchase or I would have attempted to return this faulty item. I am unsatisfied with the product. I would like to be refunded and request you make the changes necessary to improve the quality of this product. This is completely unacceptable and has changed my view on Trader Joe's as a whole.

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Trader Joe's/ ******* ********* at the ********************, ** location denied my service animal. When I asked her how she made the assumption that my dog wasn't a service animal, she became defensive and rude. Instead of making it a big deal, I decided to leave store. I was followed by ******* and at one point, she accused me of stealing. I called and asked to file a complaint. I spoke with ***** who said I would have to call back tomorrow. He had no idea who the store manager was.

          • Initial Complaint

            12/07/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Found a piece of glass in Trader Joes ground beef. It scratched the top of my mouth.

          • Initial Complaint

            12/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 11/12 I attempted to return some cookies, a staff memberwhom I assumed was a manager or lead came over, leaned on the counter and bluntly asked, Why are you returning these? I replied, because they were horrible. He responded, Yes, because theyre a year old. I immediately felt accused and uncomfortable. I replied, No, theyre not, but he continued, Oh yes they are we havent sold those since last years holiday. I asked, Are you accusing me of having these for a year? and he responded, Yes.I felt humiliated as this unfolded in front of other customers, especially as he made it seem as if I were lying. The young lady who was assisting me with my purchase of other items even pointed out that the cookies werent old, yet he continued his questioning and inspection of the box. The entire exchange left me feeling utterly embarrassed, as if I were being put on trial over a simple return.Trying to clarify the situation, I explained that I had purchased the cookies from a Trader Joes in **, he then questioned me about the location. Eventually, I asked if I should have brought the paper receipt, since his questioning continued for several minutes, compounding the embarrassment and making me feel incredibly uncomfortable.Following this, I called the store and asked to speak to the head manager or Captain to address what had happened. The person on the line responded, This is he. I asked if he was truly the head manager, and he replied, Yes! I shared my experience in full detail, while he remained silent throughout. When I finished, he revealed, This is *****, the guy youre talking about. I was stunned, and said, You cant be the head manager or captain, speaking to customers like thattheres no way. He finally admitted he was a lead, not the actual manager, leaving me feeling misled, frustrated, and frankly, even more embarrassed than ********* experience has left me dumbfounded, reluctant to return and deeply disappointed in this treatment.

          • Initial Complaint

            11/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hello,We purchased a turkey from Trader Joes on pch on 11/3/24. We paid $39.96 for the turkey. When we got home we opened the bag and realized there was a huge bone and took up 90% of the turkey purchased and subsequent weight. This is deceitful on Trader Joes part as we cannot use or eat a turkey bone. There was very little turkey meat. I am flabbergasted how this was packaged and sold given the large bone. How can you ethically charge someone $40 for this? I have attached photos showing how deep and large the bone is compared to the meat as well as the receipt with the store purchased.Please issue a refund for this.

          • Initial Complaint

            10/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Love Trader JoesFirst time this happenedJumbo Pitted Kalamata Olivesate on and crunched down on a big chunk of rock-like pit.

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought the chicken ***** salad and two days later we opened it, my husband made a sandwich and upon eating had glass in it. He thought he broke a tooth. Worried, we called a nurse and got checked in case smaller pieces were ingested. I called the store immediately, two days later filed a complaint on the corporate website, then called the store again, and corporate offices.While I got an apology email and call (eventually) they claim there isnt glass its just a hard foreign objectThey offer me a $25 gift card! We took off work, drove ************************************************************************ hard foreign objects in it and $25 ?!!Should I do the American **** That ***** I dont want to but really? Maybe I will film my conversation Im so sad bc I loved the place.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 66

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          800 S Shamrock Ave

          Monrovia, CA 91016-6346

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          Customer Complaints Summary

          42 total complaints in the last 3 years.

          17 complaints closed in the last 12 months.

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