Complaints

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 9 2024 i had an appointment at 10am for my 2021 ***** traverse to get an oil change once arrived to service advisor told me 1-2 hours of wait time and agreed to it once the paperwork written up i notice that the promised time wat at 2pm which at that point the paperwork was signed i asked why 2pm and not the time he told me which was 1-2 hours he said that other car which had appointments ahead of me were running late and they were priority. I also notice a few more car after me came and they were serviced first then my car even thou they didn't have appointments

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I was having problems with my engine, took it to ***** dealership of Montebello was given an estimate of 4500 for them to do all the work a month and a half later my engine broke down again. Had a technician come and look at it and was told the parts that was replaced from the dealer that was the part that got damaged took to the ***** dealer of Montebello And theyre telling me its something else I told them exactly what the problem was and what was the part that got damaged they are charging me ******************************************************************************* issue they want me to pay for it .

  Business response

  02/23/2024

  *********************** came in on 12/19/2023 with his 2015 Silverado with ******* miles and his vehicle had codes for the high pressure fuel pump and the oil pressure control solenoid. He had us repair these issues to the sum of $4,598.56. He brought his vehicle back in on 2/12/2024 with ******* miles. *** vehicle has been diagnosed with a misfire on cylinder #6 (do to lifter and possible camshaft issue). He came in to the shop and we took him back to another Silverado that had the intake off the engine. We showed him exactly what was done on his vehicle on the previous visit and that neither repair would have anything to do with lifters or loose of compression on cylinder #6.We sat and he explained that he just spent $4,500 and he shouldnt have any other issues.  We told him that as unfortunate as it is, there are still many other components to his engine that we didnt replace and they could still fail. We did however tell him that we would run a ** calculator on the repair and see if ** is willing to help him with any assistance. We ran the ** calculator and talked to our Chevrolet District Manager to get assistance to see if they would give any assistance.  Being that the vehicle is substantially out of warranty they would not normally cover anything.  However, we were able to get ** to give *********************** a 50/50 split, (** will pay $3,500, and *********************** will pay $3500. Our Service Advisor spoke to *********************** on Wednesday February 21, 2024 and he has authorized us to proceed with the repair.

  Should you have any questions please feel free to contact me at ********************************* otherwise please close out file.

  Kind regards,

  *******************

  General Manager

  Customer response

  02/26/2024

   
  Complaint: 21316530
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Date of transaction 5/15/2023. Car was taken in for repairs and the issue has not been fixed. A warranty repair shouldnt take more than 30 days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩