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          Business Profile

          Collectibles

          Toy Arena

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collectibles.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/16/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On March 13 I ordered an S.H. Figuarts Masked Kamen Rider Saber Kamen Rider Blades Lion Senki Action Figure for $54.99 plus $10.40 shipping my order number is 28514. the package showed as delivered and what I received was 2 pieces of paper and bubble wrap, the box was basically empty. the response I got was they don't believe me and that was it. I WANT MY MONEY BACK YOU SCAMMERS. DO NOT ORDER HERE.

            Business response

            06/28/2022

            Business Response /* (1000, 5, 2022/05/02) */ This Customer has already opened a dispute with his credit card company and they have sided in our favor for the claim. This order arrived with a high-risk detected on our website. When we process risky orders, we take extra photos in case there is a dispute about missing parts, not new, not the correct quantities, and receiving an incorrect item, which we have attached for your viewing. We have verified our inventory to match what was sold and remained. Our shipping process requires a picker to pull the products then a packer verifies the product before shipping an order, a two check system. Also, we can't generate a shipping label till the product is placed on the weight with the appropriate weight. Needless to say, we have been in business for over 18 years and NEVER shipped someone without a product. Consumer Response /* (3000, 7, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company forced me to do a chargeback. I never received the figure or my money back. They are scammers and liars. I want my money back, every cent. The box was empty and you guys cant even offer help or anything. Your customer service is a joke and your business is a scam. I willing to take legal action. Business Response /* (4000, 9, 2022/05/09) */ We recommended to have the credit card mediate since customer is demanding us to issue a refund for a product that we have shipped. The mediation process has been completed. There isn't much more we need to prove when their credit card company didn't find it in his favor.

          • Initial Complaint

            03/07/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Placed two orders with the Toy Arena back on January 3rd and the seller canceled both orders and stole my money and I've messaged the seller multiple times and they have repeatedly been deceptive and claim they didn't take the funds and I've got proof the charges were taken and never refunded. My next step is to sue in small claims for the maximum allotted amount and notify law enforcement for theft if necessary and press charges against the owner.

            Business response

            04/25/2022

            Business Response /* (1000, 5, 2022/04/07) */ The customer or associates of the customer has previously placed several orders with us before these two and eventually did a chargeback on those orders after receiving the orders. During the chargeback process, additional orders were placed on our website, which are the 2 orders in question right now. However, due to the previous chargeback attempts, their physical address, IP address, locations, etc., has been blacklisted on our website. When the 2 orders were placed, they were immediately flagged and voided. No payment was captured nor was it processed, as it was canceled immediately. We would never want to capture their payment just to go through the chargeback process with them again. Needless to say, on those previous orders that they requested a chargeback on, we have won in our favor with supporting documentation. In addition, if we have collected that payment, they could and would have been able to file a chargeback again. They are lacking the basic skill of understanding and don't want to acknowledge that when a payment is not collected, there is no payment to refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          122 Elizabeth Ave

          Monterey Park, CA 91755-2002

          Get Directions
          (626) 288-0598

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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