Complaints

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Recently purchased an oversized pair of boots and military ?? pants ??. The boots don't fit; I'm an 8.5;. All they had was size 9.I wore the boots for a day and purchased boots that fit elsewhere.The pants have Velcro inside the waist that rubs my skin raw, it hurts to wear them.I washed said $200 + pants once by hand with Dr. ********* natural ?? soap (10 drops), and I hand dried them on my clothes line, and the quality of the material is so lousy that the camouflage appears to be wearing off after one hand wash!!!!???!! Full refund required.This is the FINAL NOTICE AND DEMAND for a full refund. Should my required refund be denied, this notification constitutes as a letter of intent to file a small claims action.NOTICE TO AGENTS IS NOTICE TO PRINCIPALS NOTICE TO PRINCIPALS IS NOTICE TO AGENTS SILENCE IS ACQUIESCE, CONCESSION OF ERROR, TACTIC AGREEMENT AND ESTOPPEL! YOU HAVE TEN DAYS!28 USC 1746, (1):*****-***** :********

  Business response

  09/25/2024

  Customer has never contact me or my manger prior to this complaint to BBB.  This is the first I am hearing of it.  I received an email about the same time as this complaint demanding a refund.  I have never had the customer come in to show me the boots they had purchased nor the pants.

  Customer states that they chose to purchase a pair of boots too big for them.  We inform the customer that should be sure of their purchases as worn shoes are not refundable.  It is posted on the shoe wall, at the register and on their receipt.  All are shown in the attachments. I also attached another complaint he made about the shoes and the price.  I never received anything from the BBB about it so I didn't respond (the customer emailed it to me demanding a full refund).  Even in that complaint he states the shoes were too big and too wide, but he purchased them anyway

  For the complaint on the pants, the customer refers to them a military pants.  The pants are actually snowboard pants.  If there is something defective, the vendor would usually be willing to work with the customer to resolve any issues.  I can even help facilitate that process if there are indeed defective.  To date I have not seen the pants to determine if there is a defect or if just the customer is unhappy.  We offer fitting rooms to try on the pants and then the customer can see if they fit properly or not.  The velcro inside the waist to to adjust the waist size because they are snowboading pants (not everyday pants).  I am more than happy to help if the item is defective, but per our policy we do not accept worn or used items because we are unable to resell them.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩