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          Business Profile

          Live Streaming

          Willow TV International, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Live Streaming.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/22/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I subscribed to Willow tv to watch *************************. They are advertising that *********** *** be watched on "willow tv". After signing up when I could not see any live broadcast, I am being told to subscribe to "********" and they give me a half off code. It is either their own platform where you have to further subscribe to access live********. I have the signing up email saying world cup******** access. Now I have cancelled my subscription but I want my $10 back. They also do not have any contact number, what kind of a service registered in ************* does not have a number to call? A sham one for sure. I want my refund. Thank you.

            Business response

            11/16/2022

            Business Response /* (1000, 5, 2022/10/28) */ Package Name: Willow Monthly Subscription Customer will have full access till 6th, November 2022. Ours is a recurring subscription and the bills are generated in a 30 days cycle. All cancellations are required to be cancelled at customer end or communicate to us before the bill is generated. Customer processed cancellation post billing cycle for the User ID *********************** and we confirm that the customer card will not be billed henceforth. Enclosed Cancel confirmation, customer communication and termsofUse attachment for reference. Therefore, I request you to undo the chargeback and credit us the amount. CUSTOMER latest LOGs post billing MatchId BaseURL Type DeviceType Created Date IPAddress Country **** 0 LIVE ****** 2022-10-24 11:32:19 ************* US Consumer Response /* (3000, 7, 2022/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The subscription did not provide any access to ************* as promised. They should refund my subscription. Business Response /* (4000, 9, 2022/11/10) */ Refund is possible only if notified within 24 hours of the billing. Customer Latest LOGs as below post billing dated 7th, October 2022. MatchId BaseURL Type DeviceType Created Date IPAddress Country **** 0 LIVE ****** 2022-10-24 11:32:19 ************* US We confirm that you will be able to watch all the events listed in our willow fixtures except the series mentioned (Live Coverage only On Willow HD TV Channel) for which we do not have broadcasting rights online. The information about TV Everywhere events is available on our Willow banner and Willow fixtures page in case you have not noticed.

          • Initial Complaint

            10/03/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unresolved
            This company makes it very difficult to cancel your subscription be careful with them. To cancel your subscription you have to email them and ask them to cancel. Then they replied the next day asking why I want to cancel. I told them I just want to cancel because I am no longer interested in it, I got no more replies from them only for a few days later I notice that I am being charged for another month. Then I contact them and they are telling me after this new month is up they will cancel it. Keep from this company they are dishonest

            Business response

            11/07/2022

            Business Response /* (1000, 8, 2022/10/22) */ Refunded $9.99 Package Name: Willow Monthly Subscription Ours is a recurring subscription and the bills are generated in a 30 days cycle. All cancellations are required to be communicated to us before the bill is generated or cancel at customer end by logging to willow registered account. Customer cacnelled on 4th, October 2022 for the User ID ********************** and confirm that you will not be billed henceforth. Enclosed Cancel confirmation, Customer communication and termsofUse attachment for reference. Therefore, I request you to undo the chargeback and credit us the amount. Consumer Response /* (3000, 10, 2022/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I canceled on the 1st of October not the 3rd and I have the evidence to show. They even replied to me on the 2nd of October saying if I am sure that I want to cancel because they have an interesting lineup of sports coming up. And I replied telling them to cancel it. They make it so difficult to cancel because you have to email them that is the only way to cancel. And they choose when to reply. But I requested the cancelation before the billing cycle had finished so that I would not have been charged a new month. And they waited until the 3rd when the new cycle was to start and charged me again. I would never go back to willow tv

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          650 Castro St #120-214

          Mountain View, CA 94041-2055

          Get Directions
          (650) 320-7600

          Customer Complaints Summary

          18 total complaints in the last 3 years.

          9 complaints closed in the last 12 months.

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