Complaints

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ALHAMBRA HOSPITAL MEDICAL CTR, I do not have a contract with AMERICAN CAPITAL ENT. collection agency. They did not provide me with the original contract as requested.

  Business response

  07/10/2023

  Alhambra Hospital Medical Center has not responded to our request for verification.

  Consequently, we have deleted this item from her credit report. 

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a copy of a experian credit report revealing a debt in collection for $2,160.00. I told *** that wanted to pay the collection off that listed on my credit report. *** double debit my debit card for $2,160.00 twice. Then, he sent me a receipt, excluding the amount paid. I would like for *** from American Capital Enterprise to pay back the billing error and provide a proper receipt, providing the amount $2,160.00 paid. *** also included a .40 charge without explanation.

  Business response

  05/10/2023

  We have investigated this, and our bank records only reflect that we ran the card once and payment was only debited once from her account. 

  Her records simply show "pending" twice. We have called her to explain but she has not returned our calls. 

  Customer response

  05/11/2023

   I am rejecting this response because:  I EMAILED THE COMPANY THE SAME DAY THIS OCCURRED.  I EXPLAINED TO THE COMPANY WHAT HAD OCCURRED.  THEY DID NOT CALL ME RIGHT AWAY, I CALLED THE COMPANY, AND I SPOKE TO MAX.  INFACT MAKE ASKED ME TO HOLD ON, AS THOUGH HE NEEDED TO TAKE THE PHONE CALL IN PRIVATE.  I ASKED HIM, IF HE DEBTED MY CARD TWICE HE SAID NO.  BUT HE COULD NOT EXPLAIN WHY? HE EMAILED ME A RECEIPT.  STATING ACCOUNT(S) PAID IN FULL WITH ZERO BALANCE WITHOUT PUTTING THE AMOUNT PAID.  PLEASE EMAIL ME A PROPER RECEIPT WITH THE AMOUNT I PAID.  NOW THE PENDING CHARGES ARE STILL PENDING.  MAY BANK IS WAITING FOR YOU TO RECEIVE THE MONEY, SO THEY CAN RESOLVE THIS MATTER.  IT IS VERY UNUSUAL THAT NONE OF THE TWO CHARGES CLEARED.  AND, I RECEIVED A VOICEMAIL, ASKING IF I WAS "OK".  NO I AM NOT OK, THAT I AM GRIEVING AND CAN NOT GO BACK AND FORTH.  I SENT THE INCOMPLETE RECIEPT TO BBB.  FOLLOWUP AND REQUIRE THIS BUSINESS TO GIVE AN APPROPRIATE RECEIPT
  THIS IS IT FOR MY STRESS LEVEL CANNOT DEAL.
  
  

  Business response

  05/16/2023

  AMERICAN'S MERCHANT CARD PROCESSOR AGAIN CONFIRMS  THAT $2166.40 WAS SUBMITTED, APPROVED, AND CREDITED TO OUR MERCHANT ACCOUNT ONLY ONCE ON MONDAY, MAY 8, 2023.   

  HER INITIAL EMAILED CONCERN WAS RECEIVED AFTER HOURS AND WHEN SHE CALLED FIRST THING IN THE MORNING SHE WAS ONLY PUT ON HOLD WHILE WE VERIFIED THERE WAS NO ERROR.  

  MOREOVER, SHE HAD REQUESTED A PAID LETTER, NOT A RECEIPT.  WE'LL GLADLY SEND HER  A SECOND PAID LETTER AND ADD THE AMOUNT PAID EVEN THOUGH IT'S ON HER CARD STATEMENT AND WAS GIVEN HER PAYOFF UP FRONT. 

  SHE IS WELCOME TO CALL US DIRECT IF QUESTIONS REMAIN. 

   

   

     

   

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  American capital enterprise is reporting a inaccurate and invertifiable debt on my credit report. You are saying this is my debt when you have not proven this it. Delete this account asap from my credit profile asap. You are also reporting duplicate account from my credit profile.

  Business response

  06/20/2022

  American was never contacted by her,   Her 6 accounts were disputed through Experian  and we conducted the proper investigation.  Our clients documentation reflects her signing as the mom for a minor child. Insurance was billed and partially paid. Her drivers license and signature  on her disputes  is a match  to that provided our client 3 years ago.  There is no credit reporting inaccuracy or duplicate charges.   We will forward her our client's documentation as a courtesy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩