Reviews

The mechanic his name is ******* he is a cheater and he does people wrong when it comes down to business he has a fake friendly personality he will fix your scooter and stop your scooter from running by switching a good battery to a bad battery where you can't ride it this store over charges to and this business is bad business I suggest people stay away from this business and not buy from them or get anything fixed there especially if you didn't get your electric scooter or bike there they treat you like s*** and do you wrong with over charging you and break your scooter in anyway they cheat you they say that they would take care of you and I trusted them for a couple years now I definitely don't trust them at all the mechanic replaced my good battery that I bought from them a year ago and when I took my electric scooter into them my baterey was good and fully charged and when my scooter was done being worked on I noticed that my scooter had no battery charge and the battery was a bad battery that the machanic changed out I'm very ****** and really uncomfortable I want this black to get introuble with there business

Good afternoon, ***************,

We sincerely empathize with your frustrations and disappointment. It's important to us that every customer leaves satisfied with our service. We've consistently provided thorough repairs to your scooter during previous visits, ensuring it functions impeccably upon departure.

During your recent visit, you brought your scooter in for a flat front tire repair and requested an inspection of the front post and rear light. The agreed-upon repairs were clearly outlined on the work order and invoice, totaling $78.30 after labor, parts, and tax.

Our team promptly informed you of the additional services required for your front post and rear light, but we understand your decision to decline due to cost concerns. Upon your arrival for pickup, our service team was prepared to assist you in any way possible, mindful of potential personal challenges you might be facing.

Regrettably, the situation escalated beyond professional discourse. Despite our team's efforts to address your concerns, your behavior became increasingly confrontational and disruptive, leading to harassment of our staff. We value the safety and well-being of our team members above all else.

It's crucial to clarify that our service team only worked on your front flat tire and did not come into contact with your battery. Despite attempts to reach a resolution, your continued agitation prompted a call to law enforcement to de-escalate the situation.

Ultimately, in the interest of maintaining a safe and respectful environment for our staff, we have made the decision to prohibit your future patronage at Rebel Bikes Electric.

While we regret that our attempts to find common ground were unsuccessful, we remain committed to providing exceptional service to all our customers. We appreciate your understanding of our need to charge for the time, expertise, and parts involved in our services.

We harbor no ill will toward you, ****, and wish you all the best in your future endeavors.

Sincerely,

The Rebel Bikes Electric Team