We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Braids

          Braid Made LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Braids.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I booked an appointment on Sunday October 9th 2022 to get my hair braided on Thursday October 13th, i then got a message on Monday saying I cannot attend my appointment until I come to get a consultation in person which didnt make sense because her requirements said I could send a picture so I asked her to cancel my appointment so I can get the consultation as she ask me too she then texted me back the next asking me to come and pay an extra $25 for same day service when thats not what I ask for I responded and told her I could come tomorrow which is the 10th and she didnt wrote me back until the next day with the same text asking me to come in same day for an extra $25 i then texted her and said can you please schedule my consultation in advance for next day so I can rebook my appointment I didnt get a response so I texted her the next day asking her to please respond or just send me my deposit back because at this point it came off that she is just trying to get more and more money and wanting me to loose my deposit so only responded to that saying she will not service me for no apparent reason when all I was doing was following her requirements I told her why would she not service me when I been communicating with her about getting a consultation?? I then told her I would just contact the BBB for discrimination and running off with my deposit she then text back immediately and apologized and said she got my appointment mixed up with others and all I had to do was send a photo of my hair which I had already sent her. None of her messages were clear and I asked her to be clear because I had followed all her directions. Now I am out of my deposit and have been discriminated against for no reason. I dont want her to do my hair at their point because I wouldnt trust her. I just want my deposit back because this was an inconvenience to me as I communicated with her to resolve this and she was nasty about the situation. This is not fair she hold the deposit money

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          National city, CA 91950

          Visit Website
          (619) 918-3400

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.