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          Business Profile

          Gymnasium

          Perspire Sauna Studio

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gymnasium.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Perspire Suana Studio has been fraudulently charging my account $139 for over a year. I noticed the charges to my account and called them. They said they would take care of it. I have called over 10 times and I get the same story every time yet I keep getting the charges every month. I did not sign up for any monthly or reoccurring pass of any sort. I wonder how many others are getting these charges and just not noticing them every month. This business is a scam. I have emailed their manager or person responsible for fixing this issue and gotten no reply multiple times. I will be filing lawsuit shortly as they have stolen over $2500 from me over the past 18 months with the fraudulent monthly charges. I do not recommend ever doing business with this company

            Business response

            09/16/2022

            Hello, We are a Franchise of Perspire. This person is NOT our member and we DO NOT  have his credit card on file or have charged him. This complaint is for the Corporate Studio  in **********. Kindly remove this complaint as it does not apply with us 

          • Initial Complaint

            06/16/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I canceled my subscription in person. I trusted the business to honor their word. Months later, I saw that I was stilled being charged hundreds of dollars. I called them to cancel and get a refund. They waited 60 days (too late to dispute the charge with my credit card) to the day and notified me that they would not be refunding my money, in any capacity because they didn't notate my termination in their system. I have had five friends sign up for this location and will be notifying them of this treatment as well.

            Business response

            06/24/2022

            Client contacted us on 5/9/2022 stating that she canceled in Oct in person. Per the contract terms cancellation is done with a 30 days notice via text, phone or email or in person. No requests were made or recorded until 5/6/2022 which is when we waived the 30 day notice and canceled with no further billing.  The process is very simple  and explained at the point of sale. Agreement signed

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1308 Bison Ave

          Newport Beach, CA 92660-9070

          Visit Website
          (949) 717-7588

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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