Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am submitting a formal complaint regarding Northridge Fixs handling of my laptop repair. I initially sent my device to the business on July 1, 2024, after experiencing a sudden shutdown issue. Despite their initial acknowledgment of receipt and diagnosis on July 26, 2024, communication and updates regarding the repair have been inadequate, and my laptop remains unrepaired and in their possession.Timeline of Events:1.July 1, 2024: I submitted a mail-in repair request for my laptop.2.July 26, 2024: Northridge Fix confirmed receipt of the device and provided an initial diagnosis. They informed me of a suspected short circuit in the *** 8822CQ IC chip and stated the replacement part was on order, expected within 1-4 weeks.3.August 31, 2024: I reached out for an update, but no resolution or timeline was provided.4.September 2, 2024: The company representative assured me they would follow up with their technicians. However, I received no further information.5.September 13, 2024: I sent another request for an update, which was ignored.6.October 28, 2024: I followed up yet again, expressing my concern about the lack of updates and asking for the status of the repair or the return of my laptop.7.October 30, 2024: The company representative promised another follow-up but did not provide a substantive update or resolution.1.Lack of Communication: Despite repeated attempts to reach out, Northridge Fix has failed to provide timely updates or responses.2.Failure to Complete Repair: More than four months after sending my laptop, the repair has not been completed, and no timeline has been provided.3.Unreturned Device: If the repair is not possible, I have requested the return of my laptop, but this has not been addressed.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  10/13/23 - Repair ticket ****** was submitted, requesting a repair for an Apple A2442 computer with a cracked screen. I specifically requested that they replace the cracked screen with a donor machine's screen, which I provided. In the request, I specifically asked for them to swap the *** module chips, because it's a known issue in the repair community that if the chips are not swapped, the result is a faulty/problematic display. I stated they could keep the donor computer for parts.11/22/23 - I had not heard back from the initial ticket request, and asked the status. The next day, on 11/23, they said they received the ticket and I just needed to send in my device.11/27/23 - I sent the two devices via **** and they confirmed receipt on 12/1/23.12/6/23 - They confirmed the device is "fixed" and ready to ship out. "The screen was replaced and it was fixed and now fully functional."12/11/23 - I paid their invoice of $393.91 and I was informed the following day on 12/12 my device was shipped *******/16/23 - I received the device they claimed was repaired, and was able to confirm they swapped the faulty display with the donor display, but noticed screen artifacts due to them not swapping the chips, which I had explicitly requested and is a critical step for a proper repair of this model. I've attached a picture of what I received in return, and you can see the display artifacts prominently on the top of the display.1/16/24 - After some back and forth, I was told to send the computer back and they will consult with the techs and fix. It was sent via **** tracking ********************** and was received by them on 1/22 1:12pm.3/15/24 - After multiple attempts to communicate via the ticket and not receiving a response, I called their main phone and left a voicemail.3/19/24 - I added one last comment on the ticket with a recap of the issue and my ask, which was to refund for the repair and send me back the computer. I have not heard a response since.

• Initial Complaint

  01/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been a good customer of ********************** for over a year now. I too have a problem with "**** and *****".I ordered several items and one of them come in and was not like the one on his website. It is the board holder with the blue support holders. They sent me a board holder that does not have the blue supports, claiming it's and upgrade. I emailed them and I was told by "*****" that I would have to send it back at my expense and on top of that they would charge me a 20%restocking fee for a mistake that they make. The picture on the website is like a bait and switch. This company don't own up to their mistakes and want to pentalize the customer for returning a not as discribed item.If you watch the video that **** put on ******* about buying a million dollar house, maybe this is how he makes his money by not being honest.I would advise anyone to not buy anything from this company if that's the way returns are going to be if it's not the customers fault. I could understand if I made the mistake and ordered the wrong part, yes I would be responsible for the shipping back and 20% restocking fee, but their mistakes don't count.BEWARE, BEWARE

• Initial Complaint

  01/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This guy scammed me out of my expedite fee and device (he cashed the check next day). I never received service and they never answer the phone. I asked to return the device eventually and they never did. Its been seven weeks - no fix , never told me anything but canned responses.Below is my interaction with them and and judge for yourself. I also reported him to the attorney general and will have to *** to get anything back from them it seems. I encourage everyone to research this guy further and you will see same behaviour over and over ************************* 12-12-22 08:08 AM Hey Andries. Ok I am going to try to get a status update for you asap. I will keep you posted.customer-reply Fri ************** AM I am going to need you to respond today. It has taken 4 days now to respond to my request for a status update. I paid for expired service which on your website says 9 days. Today is the 10th business day you have the device for.I have been patient up until now but there is a limit and we are about to cross it Please respond for an update and expedited service status.customer-reply Thu ************** PM Ok let me know. I paid expedited as well.************************* 12-08-22 08:37 AM Hey *******, thanks for reaching out. I am going to check in with our tech about this and let you know as soon as we have a status update. Thank you!customer-reply Wed ************** PM Hi,Second request for an update. No response on the first.Thanks customer-reply Mon ************** PM Just checking up for a status report?customer-reply Mon ************** PM Thank you for the update. Don't hesitate if you have any questions ******************* 11-28-22 03:40 PM Package arrived. Expedited service requested. Device repair in progress. You will receive another email when the repair is complete.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On May 4th I sent my auto's fog key to the above mentioned company to be fixed. On May 5th they received it according to my records. On May 7th I received an email from **** stating that my fog key had been fixed and was ready to be shipped and to please send payment. On May 9th I sent payment in the amount of $260. By **** money order return receipt requested. On May 10 they received my payment at 2:30pm Pacific Time. To this day I have not received my repaired fog key. We continue to exchange emails with no resolution. They keep requesting a ticket number they never provided me with. Their employee ***** said she would help me get to the bottom of this to no avail. The owner, **** told me to go ahead and complain because he is done with me. I need my car's fog key back and if not repaired I need also my money back. Please help. Thank you. Sincerely, ************** **************

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My surface pro 4 was sent to northridge fix in July 2021 for repairs as the battery was swollen. I was quoted a price and I told them to proceed with repairs. Weeks went by without contact. When I finally heard from them I was told the battery was back ordered and then that there was a backlog or orders. I havent heard anything back in weeks and I can't get my device back. Id like it returned ASAP, in the same condition it was sent. There should be no additional damage to the device. If there is, northridge fix needs to stand the cost of that.

  Customer response

  07/01/2022

  There has been no contact since I submitted my complaint.
  
  I wanted my items returned ASAP

  Business response

  07/12/2022

  Consumer Response /* (-5, 8, 2022/07/01) */ There has been no contact since I submitted my complaint. I wanted my items returned ASAP

• Initial Complaint

  06/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Contacted Northridge Fix to repair a car key. We were asked to send the key for their review and possible repair. They confirmed they fixed the key and requested a wire transfer/cheque payment. A wire transfer was sent May 11 and the bank confirmed receipt to their account. Since the payment was received, we have not been able to get a response from the company. No reply via email. Can't reach them by phone.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I gave them all the details I knew of and what happened to/on the PC so I assumed they could more likely & more quickly diagnose & fix/replace/repair the VERY SIMPLE problem in it before I sent it to the place. They said absolutely NOTHING after they (&/or the tracking number I got showed) got/received it. I waited way too long (30+ days) to tell the guy to send it back. I was surprised they actually at least did that. The assistant was more responsive and communicative than the guy, who clearly ONLY DOES VIDEOS ON ******* with the machines people accidentally hand to him &/or leave with them and NOTHING of repairs. I could have handed my machine to a kid in a high school & got just as much if not more information of what they thought/did/diagnosed of it, which on my profile on their site THEY NEVER EVEN DIAGNOSED IT. And of course when they sent it back it had much less space between the computer sides & the cardboard in a much smaller box which could easily lead it to have more damage than before I sent it to them. I should have used a spare long box instead of my more professional actual PC shipping box WHICH A COMPUTER ACTUALLY ORIGINALLY CAME IN & so it fit in (yeah the dbags kept &/or damaged box so not using it to ship it back). The only signs I saw of him even looking at/in the machine was dustbunnies (which wern't there before because I'm more professional than him & air dusted it like all my other PCs). They didn't charge me for anything but the shipping & some business/"bench" surcharge($45)... LOL. They claimed in those lying ******* videos that he/they could repair &replace certain types of CPUs others dont. If that was actually true it would've bn repaird/diagnosed in 48hrs (as on site)not never If I had known they were to do absolutely nothing, aside not sending it to him I could have/would have sent it to 5 other more actual repair shops closer to me instead of wasting all that time thinking he was actually doing as the site&videos said &claimed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩