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Initial Complaint
12/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently checked my credit and saw that your company is reporting to my consumer report. I do not know who this company is in an attempt to collect an alleged debt. I have not entered into ANY contract with your company with my WET signature. I am requesting that you send me validation of debt under FDCPA requirements and a contract with my signature on it that I agreed to enter in an agreement with your company!! This collection found within my credit report is not with a company I did business with and is causing damage to my reputation and borrowing ************ reporting laws ensure that data furnishers, creditors, and debt collectors report only 100%accurate credit information. Every step must be taken to assure the information reported is entirely accurate and correct. The following information, therefore, needs to be re-investigated.
Business response
12/17/2024
Thank you for providing the concerns submitted by Jamarai ******. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for a resolution. We will be preparing an individualized response, namely validation of the referenced debt, which will be mailed to Jamarai ******. As this is a public forum, we are unable to discuss account details, however we encourage Jamarai ****** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses Jamarai Walkers concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
11/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I woke up to my bank account being frozen by this company. I dont know this company have never done business with this company. When Im calling them they are giving me the run around. I spoke with a ***** ******** and emailed her a few times. The last time I told her I was going to the court because things dont seem right with this company. She emailed me back saying that they will no longer be dealing with my case someone will be mailing me on 12/29 moving forward. I still know nothing , my account is still frozen and I still dont know why. All I would like to know is who these people are. I have read all of their reviews and they all say the same thing that this is a scam company. Once they emailed me my email told me to be careful opening up emails from this sender for suspicious reason. Can you please help me? This isnt fair that they can do people this way and get away with it. They should tell me whats going on and who I owe they just keep saying they dont know. Then said they will get my account unfrozen. My bank sent a me a letter stating they sent over the funds to Persolve legal group llp.
Business response
11/25/2024
Thank you for providing the concerns submitted by ******** ******. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ******** ******. As this is a public forum, we will not discuss account details, but we encourage ******** ****** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ******** ******* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
11/30/2024

Complaint: 22593323

I am rejecting this response because:

Sincerely,

Terwpner ******
Mr. ******* J ***** still havent called me back. He the one that sent the order to freeze my account. He has the be the one to call me to accept my order and unfreeze my account. I talked to a ***, he said that he would have Mr. ***** call me right away. He never called and I also emailed Ms. ***** again about the offer. The situation cant get handled unless Mr. ***** talk to me directly. Hes avoiding me but he told my bank to have me call him directly. I have been doing that since November the 7th. Leaving messages and etc Hes not calling back and not accepting my calls. I dont know what more I can do.
Business response
12/09/2024
Thank you for reaching out to us regarding your continued concerns. We have escalated this issue to the receiver's office who is best equipped to handle your frozen bank account and address any questions you have. They will be contacting you directly in short order. We appreciate your patience and understanding. Please feel free to contact Persolve Legal Group, LLP directly at ************** or via email at ************************************* with any further questions and we would be glad to assist.
Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
09/13/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with *********** ACCEPTANCE CORPORA I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.Account info Account name PERSOLVE LEGAL GROUP Account number ******XX Account type Collection Responsibility Individual Date opened 06/19/2019 Status Collection account. $11, 822 past due as of Aug 2024.Status updated June 2019 Balance $11,822 Balance updated 08/23/2024 Recent payment -Monthly payment -Original balance $11,822 Highest balance -Terms 1 Months On record until Feb 2025
Business response
09/13/2024
Thank you for providing the concerns submitted by ****** *******. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ****** *******. As this is a public forum, we will not discuss account details, but we encourage Dexter *************** contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses Dexter ******** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
08/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with COMPASS BANK. I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.
Business response
08/23/2024
Thank you for providing the concerns submitted by ***************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***************************. As this is a public forum, we will not discuss account details, but we encourage *************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ********************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with bridgecrest acceptance corporation. I do not have a contract with Persolve legal group LLP. They did not provide me with the original contract as requested.
Business response
07/22/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *************************************. As this is a public forum, we will not discuss account details, but we encourage ********************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses **************************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
07/28/2024

Complaint: 22011020

I am rejecting this response because: persolve has failed to validate this debt. I have no contract with them, requesting immediate removal from all my credit reports.

Sincerely,

*************************************
Business response
09/13/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided ************************ the information she was seeking in her original complaint, namely the validation of debt substantiating that she had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to ************************ on July 22, 2024 and again on September 3, 2024. If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP at ************** or email us at *************************************.

We trust the above addresses **************************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
09/17/2024

Complaint: 22011020

I am rejecting this response because persolve has a fraudulent contract from bridgecrest. I spoke with **** *************************** ** and that is not his signature nor is it mine on that contract. My identity was stolen along with my identification, social security card, email address and my familys information.

Sincerely,

*************************************
Business response
09/18/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints and allegations of identity theft seriously. Due to the sensitive nature of **************************** identity theft claim, we are unable to elaborate further on this forum regarding our efforts to resolve her identity theft claim. However, Persolve has mailed an Identity Theft packet directly to ************************ which we ask that she complete, attach any proof of her claims including any police report(s), and return to our office within 10 business days of receipt so we can resolve this matter promptly. If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP directly at ************** or email us at *************************************.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with charter communications, I do not have a contract with PERSOLVE LEGAL GROUP, LLP, they did not provide me with the original contract as i requested
Business response
07/22/2024
Thank you for providing the concerns submitted by ********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to Quardaryl *****. As this is a public forum, we will not discuss account details, but we encourage ********************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ********************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PERSOLVE LEGAL GROUP, LL I do not have a contract with PERSOLVE LEGAL GROUP, LL, they did not provide me with the original contract as requested. PERSOLVE LEGAL GROUP, LL
Business response
07/22/2024
Thank you for providing the concerns submitted by ***********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***********************. As this is a public forum, we will not discuss account details, but we encourage ***********************. to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
07/22/2024

Complaint: 21977238

I am rejecting this response because: i have no knowledge of this account and want ot removed from my credit report

Sincerely,

***********************
Business response
09/13/2024
Thank you for providing the concerns submitted by Mr. ******** At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided Mr. ******* the information he was seeking in his original complaint, namely the validation of debt substantiating that he had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to Mr. ******* on July 24, 2024. If Mr. ******* has additional questions we encourage him to contact Persolve Legal Group, LLP at ************** or email us at ****************************************************************

We trust the above addresses Mr. ********* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
06/20/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *********************************** I do not have a contract with Persolve Legal Group, LL, they did not provide me with the original contract as requested.
Business response
06/21/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
06/21/2024

Complaint: 21874796

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
June 5 they sent me information on my account from bridgecrest which I specifically told them that I had fractured my foot and that I was only making them one minimum wage and they proceeded to repo my car and for years they said on this car until they finally got it sold in an auction and then they sent me information about nine grand that I owe them because of they didn't get what they were looking for at the auction and that they were you know going to come after me and I told him no y'all haven't sent me on no information on what's going on with this vehicle so I don't believe I owe you anything you didn't send me a bill or anything like that you didn't send me notification on what was going on just out of the blue you sent me a current a court garnishment going on and just recently after the court garnishment after court they started garnishing my check so here it is June 15th or June 7th you should have been my last garnishment on my paycheck and now I have called them up to ask them to release my paycheck so I can get a full paycheck and they refuse to because they said they haven't received the last payment which on that case every single garnishment they had taken out of my check they received the full payment now by my record stating that they took out everything and then when I called the lady up on the first time she said I only owed $55 and then when I called the lady up on the second time and I was going to ask her to release my paycheck so I can you know get to whatever money was left over from them garnishing it that she said I owed them 170 I asked him are y'all guys keeping up with current events on my account and they said yes they are I said apparently you don't because y'all claim y'all haven't received my money yet that was supposed to be going on to my account
Business response
06/19/2024
Thank you for providing the concerns submitted by ***************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***************************. As this is a public forum, we will not discuss account details, but we encourage *************************** to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ******************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im not liable for this debt for Bridgecrest acceptance corporation. I dont have a contract with Persolve legal group, they did not provide me with original contract as requested.
Business response
05/23/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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