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          Business Profile

          Software Testing

          Broderbund

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased Printshop 6.4 Deluxe for use in my work as a mental health crisis response coordinator where I use art therapy. I purchased the program two times after assuming it was possibly a download issue with the first download. The Printshop program still does not print, will not save work to the desktop, nor in a PDF file to be printed. I paid ***** for each download. I prefer the problem be fixed because I have been using Printshop versions for 25+ years until this recent version. If not, I want my money refunded.Here are links to view others having the same issue. ****************************************** ******************************************************************************** I added a copy of my receipt for the download.

            Business response

            03/31/2023

            Hello, 

            My name is ***********************. I am a Product Manager with Encore Software. According to our records,  a support agent has attempted to reach out to the customer but there were no responses. To ensure a timely response from a Technical Support agent we suggest that customers add ****************** to their whitelist in the allowed senders section and this will guarantee responses. 

            With this said I am escalating this issue to another agent for resolution on this problem. 

            We thank you for bringing this to our attention and apologize for any inconvenience caused. 

            Customer response

            04/01/2023

             
            Complaint: 19594033

            I am rejecting this response because: 
            I have attached a screenshot copy of the response I received from Encore software. There is no error message nor anything to video when I try to save my work, save it to a PDF, or try to simply print the work I do in Printshop. It just doesn't work! I cannot imagine that Encore Software is not already aware and familiar with the issue due to all of the exact same complaints that have been made about their software not saving nor printing. 
            Sincerely,

            *********************

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          BBB Rating & Accreditation

          A+

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          Contact Information

          384 Bel Marin Keys Blvd Ste 150

          Novato, CA 94949-5367

          (888) 395-0277

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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