Complaints

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******************************************************************************************************************* woman kicked out of cafe after complaining about antisemitic graffiti scrawled all over bathroom, getting berated by workers By *********************** Published Dec. 7, 2023, 9:37 a.m. ET ********** coffee shop workers were filmed denying a Jewish customer access to the restroom after she complained it was filled with antisemitic graffiti telling her Free Palestine and accusing her of wanting to use the facilities because ****** loves taking private property and saying its their own.catching six-minute...I was watching 'Magic ****' on a plane then another passenger handed me a note I was watching 'Magic ****' on a plane then another passenger...NEWS Jewish woman kicked out of cafe after complaining about antisemitic graffiti scrawled all over bathroom, getting berated by workers By *********************** Published Dec. 7, 2023, 9:37 a.m. ET MORE ON:ANTI-SEMITISM LA Jews fear hanging Hanukkah decorations in current climate: They could come burn it all downProminent rabbi quits ******* antisemitism committee, brands colleges ideology evilMan fires shotgun while shouting Free Palestine outside Albany synagogue on first day of Hanukkah Enablers of hate on campus: Letters to the Editor Dec. 8, 2023 ********** coffee shop workers were filmed denying a Jewish customer access to the restroom after she complained it was filled with antisemitic graffiti telling her Free Palestine and accusing her of wanting to use the facilities because ****** loves taking private property and saying its their own.ADVERTISEMENT Three employees at Farleys East in ******* stood in front of the bathroom and told a distressed-sounding woman filming them that she had to leave.I want to go in the restroom, the woman repeatedly implores ************, who tell her its private property even while confirming she was a customer whod eaten there.A male staffer then smiles as he tells her: I know ****** loves taking private property and saying its their own, but we gotta have ADVERTISEMENT As the woman again says that she was a patron here and I have a right to go into the restroom, the man replies, And we have a right to refuse service.When an employee of a neighboring business steps in to offer the use of her companys bathroom next door, the woman filming replies firmly: No, I want to use this one. I should not be excluded and other people allowed.Once she was allowed inside, the woman filmed the restroom, which featured graffiti saying, "Zionism = Fascism."6 Once she was allowed inside, the woman filmed the restroom, which featured graffiti saying, Zionism = Fascism.graffiti 6 One of the workers tells the woman that she needs to leave.StopAntisemitism/X worker 6 One worker tells the woman, I know ****** loves taking private property and saying its their own.StopAntisemitism/X One of the female workers blocking her way and trying to boot her then notes that the customer will only see antisemitic graffiti suggesting she agrees with at least some of the messages.The customer is finally allowed in after asking: If you agree with [the graffiti], why are you afraid that I will take a picture of it?Oh, actually, great please! the male worker says with apparent joy at what she is about to see.She then films messages including Zionism = Fascism, Your neutrality/apathy is enabling genocide and Free Palestine.History didnt start in ****, lady, the male worker quips while the patron quickly films the inside of the restroom.Free Palestine. Now, please leave, one of the women says.Free Palestine, the man agrees, smiling and saying, Its always great. We LOVE it as she films him.worker 6 The worker then tells the woman We LOVE it after she views the graffiti.StopAntisemitism/X The restrooms changing table was also vandalized.StopAntisemitism/X The video quickly went viral, with more than 2.6 million views since it was posted late Tuesday by StopAntisemitism.All three employees need to be fired this is INEXCUSABLE! the watchdog group wrote.Farleys East confirmed the incident happened at its coffee shop calling it an error while only saying it had taken corrective measures with our staff, without elaborating on what that meant.As context, hate speech graffiti was written in our bathroom. We do not support hate speech; this does not reflect our values, the coffee shop wrote in what it called a sincere apology.After a customer used the bathroom and wished to return to document the graffiti, they were initially denied access and then allowed to enter the bathroom to film the graffiti. We apologize for this error and the distress caused to the customer, the statement continues.The ********************** shop issued an apology online without explaining what happened to the workers.Were committed to ongoing staff training for a safe and welcoming environment. Thank you for understanding that we are a small business doing our best to operate a community business in a difficult environment, the coffee shop concluded.What do you think? Post a comment.Its unclear whether the employees involved in the incident remain employed.Farleys East did not immediately return The Posts request for comment.

  Business response

  12/15/2023

  Please review the attached statement I hope addresses your concerns. Also, please note that this incident occurred at a different location, ******** East, not the ************* location that received the complaint.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Your employees OPENLY discriminated against a woman and a PATRON just because she was Jewish and refused to let her use the restroom! They were out right antisemites and even wrote horrific things in YOUR restroom. This is horrific disgrace, disgusting and you should be ASHAMED! Fire them NOW and publicly apologize to the Jewish women and community for this heinous act. The Jewish people do not forget and how dare you hire these uneducated, antisemitic people without guidance or leadership. Disgraceful!

  Business response

  12/15/2023

  Please review the attached statement I hope addresses your concerns. Also, please note that this incident occurred at a different location, ******** East, not the ************* location that received the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩