Complaints

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ** I thought the name of this place was Montclair, but it's the same address, so I'm assuming it's the same business with a new name. I don't know how they are legally even calling this physical therapy,REAL physical therapy involves a lot of 1-on-1 time to 1) learn the problem before suggesting exercises (so they know what you need and what might injure you. 2) It's also critical for physical therapists to watch you do the exercises, because doing them incorrectly can cause significant damage. (I'm speaking from experience. I was a competitive athlete and have spent A LOT of my life in physical therapy/sports med.)I talked to the (very friendly) PT for about 30 seconds. They told me to do an exercise I new was not appropriate for my injury (tried it anyway and was sore for days) then walked away.I thought maybe this was an off day, so I called to ask if I'd be getting the attention of the physical therapist and told them that I don't think it's OK to just leave people with injuries to their own devices (I would have been better off researching back exercises and looking in a mirror!)If you like this place, it's because the main guy is super friendly and gives off the impression that what he's doing is fine and normal. IT IS NOT. What happens here in no way even resembles actual physical therapy and their reckless "methods" (if you can even call them that) are going to make some people much, much worse than when they started.It's irresponsible nonsense. There should be a legal definition of what PT is and what providers must give patients. This place would barely qualify as a self-guided gym.I've very literally been to at least 100 PT places and this one is BY FAR the worst. I really don't understand the con they are playing to get insurance to pay for nothing at best and likely serious bodily harm!THIS IS NOT HOW PT WORKS AND I HONESTLY FEEL VERY SORRY FOR THE PEOPLE WHO DON'T KNOW BETTER!The staff seemed nice, but are not providing appropriate care.

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