About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

11/3/2022

Business Started:

1/30/2003

Business Incorporated:

1/10/2003

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mrs. Jody W Groce, CEO

Mr. Kyle Pederson, Associate General Counsel

Mr. Randall White, CEO

Mr. Eric Tippin, Customer Contact

Number of Employees:

1

Additional Information

Refund and Exchange Policy

RETURNS AND EXCHANGES
The following is a guideline regarding merchandise purchased from Wheel Pros and is applicable for return scenarios up to 30 days from delivery. After this period, items are only warranted under our standard limited warranty. Please note all returned items will be subjected to a rigorous inspection.

Returns
Returns will be accepted within 30 days from delivery. Wheel Pros may charge up to a $99 restocking fee to cover expenses such as shipping costs and credit card transaction fees.

30 Day Satisfaction Guarantee
Wheel Pros will accept returned merchandise within the first 30 days after delivery according to the following conditions:
Customer Service must be contacted prior to any return.
All original packaging, manuals, documents, etc. must be included with the returned merchandise.
The Returned Merchandise must be received in its original packaging and the packaging must be intact and undamaged. Absence of the original package will void the guarantee.
Returned Merchandise cannot be damaged or altered in any fashion. Failure on this will void the guarantee and warranty.
Returned wheels have not been previously mounted.
Customer is responsible for return shipping and insurance fees. Uninsured items damaged in shipping will void the guarantee.
Returned wheels and tires that are functional, undamaged and free of defects may be subjected to a restocking charge of $99.00. If, upon evaluation, the item is found to have signs of wear, cosmetic blemishes, missing parts or damaged in any manner the cost to recondition the item will be deducted from the refund due.
Returned accessories that are functional, undamaged and free of defects may be subjected to a restocking charge of $15.00. If upon evaluation the item is found to have signs of wear, cosmetic blemishes, or damages, the value needed to recondition the product will be deducted from the refund due.
The refunded amount will consist of the invoice amount of the item, less the restocking fee if applicable. Original charges for shipping, handling, etc. will not be refunded.
Damaged in Shipping
If the product has been damaged in shipping please prepare proof (such as photographic evidence) and contact Customer Service immediately.

Damaged by Customer
Unfortunately Wheel Pros will not accept returns or exchange any product that has been damaged by the customer and the warranty will become void. This includes damage from customer misuse, missing parts or is in unsellable condition due to customer tampering.

Product Purchased from Another Vendor
Only products purchased from Wheel Pros are eligible for returns. Products purchased from other retailers must be returned to that retailer.
Exchanges
In the event the wrong item was shipped, Wheel Pros will exchange the product for the item identified on the order. The following conditions apply:
Customer Service must be contacted prior to any return.
All original packaging, manuals, documents, etc. must be included with the returned merchandise.
The Returned Merchandise must be received in its original packaging and the packaging must be intact and undamaged. Absence of the original package will void the exchange.
Returned Merchandise cannot be damaged or altered in any fashion. Failure on this will void the exchange, guarantee and warranty.
Wheel Pros is responsible for return shipping and insurance fees.

Business Categories

Wheels, Suspension Repair, Custom Wheels