Complaints

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A check was paid to ************************* for ******. to begin repairs, He did a great job with the estimate however when it came to my personal property and assisting me with my own belongings he got greedy. it would be in my best interest to do the inventory etc. he took some pictures of toys and said he had overhead to pay. My adjuster even said that was unreasonable. I came home to find all of my personal property on the floors tables thrown upside down, I have pictures. He took advantage of me.

  

  Business response

  06/16/2022

  I have sent a complete response to ******** S via email, as this submission form would not allow enough text to explain why the claim being made is fraudulent and with out cause. Additionally the file attachment was limited.  I have also attached copied of email which was sent to ********************

  Thank you for your assistance in this matter.

   

  *************************
  

  

  Business response

  06/21/2022

  BBB Complaint ID# ******** Filed 6/10/22

  Response

   

   

  ******** S and To Whom it May *******************

   

  We appreciate you notifying us of this complaint by *****************, however ***************** has failed to accurately provide the facts and circumstances which took place. In review of the information you have provided, her complaint statement is fraudulent.

   

  Please allow me to provide background information and the events which transpired from our involvement with ***************** and her water loss claim.  ***************** first contacted our firm in early February of 2021. As she was referred to our firm to be hired as her preferred contractor. ***************** informed us that she had experienced a loss 2/14/2019, with multiple vendors and contractors, adjusters, and estimators none of which were able to advance her claim with her insurance company, and we had no affiliation with. ***************** expressed even though multiple attempts to properly process and advance her claim had been made by the previous entities, she intended to retain our services to advance the claim properly.

   

  Please see email from ****************, this will establish the cost as agreed by **************** prior to our involvement (labeled: ID# ******** ******** (labeled: ID#******** ***************************-LRG Rough Draft).

   

  Our communication started with *********************, ******************* insurance adjuster in early March of 2021. Please reference the email (labeled: ID# ******** - ********.

   

  As you will see that I clearly communicated the three steps which the claim process would take with both ***************** and ****************. This included contents, abatement, and repair scope which included an estimated duration of repairs of 6-8 months. This was agreed by all parties, and we proceeded as agreed and directed. Please see preliminary authorization (labeled: ID# ******** Pre-Scope Work Auth 3/18/21).  Contents inventory and evaluation cost was presented to and authorized by both ***************** and ****************, based on our nearly 500-page inventory and payment in the amount of $94,375.05 was issued and was in transit to our office.

   

  Abatement scope was determined and agreed to by ***************** and **************** see email (labeled: ID# ******** 4/30/21 B) this work was completed, and payment was received. See (labeled: ID# ******** Rcvd Abatement Check and (labeled: ID# ******** Abatement Invoice 2021-1523).

   

  The repair scope was determined, presented, and approved by both ***************** and ****************, see email (labeled: ID# ******** 5/4/21), and signed Addendum (labeled: ID# ******** Signed Addendum #1 with Scope of Work).  

   

  At this time ***************** changed her mind related to the cleaning and storage of her contents as previously agreed, so we issued credits. See emails (labeled: ID# ******** 6/7/21 A, ID# ******** 6/7/21 B, ID# ******** 6/9/21 A, ID# ******** - 6/9/21 B). 

   

  Multiple attempts to review with ***************** and ****************, at this point we thought ***************** intent was to still have us proceed with repairs.  ***************** became unreachable and unresponsive to us.

   

  ***************** remained in contact with ****************, as he continued to communicate with us informing us ***************** assured him, we would be paid in full for the services provided, even though she had previously authorized direct payment to us she would now rather receive payment directly to herself. This was the first time we became aware of Mrs. ******* intent to breach our contract and the agreed terms see email (labeled: ID# ******** 6/10/21).

   

  On June 11^th, 2021, ***************** sent email cancelling all work see email (labeled: ID# ******** 6/11/21).  Per the email you can see she makes claim that she could not afford to wait on us to work when we want. This is completely false.  We accomplished more to advance Mrs. ******* claim both in received compensation and actual performed services in 3 months then in the previous two years before our involvement by all other parties. The actual status which existed on June 11^th, 2021, was we were waiting for the building permit to be issued which is required prior to commencing repairs. We had proceeded with permit procurement, site mobilization, security fencing installation and temporary sanitation all at the job as previously agreed to by ***************** and ****************. We were ready to start.  Mrs. ******* cancellation request includes instructions for us not to complete previously agreed services and work authorization terms and directed us to violate both local building ordinances and ********** contracting laws. We honored her request to cancel.  We never heard from ***************** after June 11^th, 2021. Until January 12, 2022, we received email requesting information related to a second check, no mention of complaint or need to discuss resolution of any kind - see email (labeled: ID# ******** 1/12/22).

   

  I responded to both ***************** and **************** indicating we had not received any additional funds or disbursements. Please see email (labeled: ID# ******** 1/13/22). **************** response indicating the payments we received were for the completed work and for her to send him documentation from the contractor she actually used, see email (labeled: ID# ******** 1/14/22).  The facts remain that ***************** specifically and intentionally cancelled our services prior to repairs starting, therefore her claims to poor workmanship and us just taking photos is fraudulent and without merit. ***************** comments to her belongings being mistreated thrown around was not our doing.  ***************** seems to have forgotten that she notified us and her insurance company that her home had been broken into.

   

  ***************** has an unpaid balance with our firm, see (labeled: ID# ******** - Stmt of Acct), which she has not remitted payment for nor a response. She appears to be attempting to manufacture poor service conditions, which again are false.  She received payments based on our services even though she did not utilize our firm as contractually obligated.  We respectfully request you review our submitted information and our previous history of doing good business and dismiss her fraudulent claim.  

   

  We believe we have provided you with ample supporting documentation in conjunction with this response.  If you require further information, we remain resolute in our cooperation and to receive your assistance in the resolution of this matter.

   

   

  Sincerely,

  ***************************, CEO

  ALLTEK RESTORATION INC

   

  
  
  

  ALLTEK RESTORATION INC.

  970 **************** STE C ********* ** 94565

  (O) ************   (M) ************ (CSL#) ****** B

   

  

  Business response

  01/23/2023

  Business
  Most Recent Message
  Date Sent: 1/19/2023 8:56:22 PM
  ******** S and To Whom it May ****************** appreciate you notifying us of this complaint by *****************, however this is not a new complaint ***************** made original complaint back on 6/12/22 complaint id #********, which we responded. Unfortunately ***************** has failed to accurately provide the facts and circumstances which took place and continues to misrepresent and continues to report fraudulent and make false claims against our firm. I have provided a copy of the original response and communication from ********************* insurance provider and adjuster which explains all monies transacted by our firm were for services which were already complected and all other payments were reissued to her directly. In short summary ***************** hired our firm to perform an agreed scope and cost of repairs authorized by her insurance provider to her dwelling and after the insurance company approved our submitted cost, she cancelled our services.She cancelled our firm without cause on 6/9/22. Additional supporting documentation is available to prove the ********************* complaint is fraudulent and slanderous.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩