Complaints

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been coming to this subway location for years. It is right next to my home, and it is not ok that a new hire disrespects their customers. We came in (my daughter and I) on 8/28/2023 at around 4pm. I asked for the new hire to put mayonnaise on the bread first, as she did last time for us. She ignored me, and proceeded to put on the meat toppings. I assumed maybe she didnt hear me, so I asked again nicely, like the first time. She replied with I will do it later. I told her but I asked for it to be placed on the bread before any toppings please. She repeated herself I will do it later. I told her I didnt want it added on the end, I would like it added on the bread. She repeated herself again. I was flustered at this point, she finished putting the meats on, and asked me, what type of cheese would you like? I stared at her, I asked to speak to her manager, she then told me Im the only one on. I said, ok, but I asked for my sandwich to be- and she cut me off repeating herself again I will do it later. I said i dont want it later, I want it on- and again, cut me off with the same response. I have not been able to locate the manager or the store owner and would like something done about this. She threw away the sandwhich and told me to leave. All in front of my 10 year old daughter. I dont want to be kicked out of my home store. I would like someone to follow up please.

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