We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Sky Diving

          GoJump Oceanside

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sky Diving.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My complaint is due to "?? Maximum weight: 250lbs, but additional charges apply from 220lbs up"I called to schedule my appointment following a purchase for services from GroupOn. This is a ****************** They are charging fees for anything above 220 pounds. I asked to see what accommodations they have to make, for me to understand why any additional charges are. They stated all the equipment and resources are the same. The money is only simply because of the weight over their recommended limit. This is extremely discriminatory towards a persons weight, and I would like to make a formal complaint due to their policies. Directly from their website:Good to Know ?? Appointment required. Call ************** to check availability.?? Jumping altitude: up to ****** feet ?? Maximum speed: 130mph ?? Certified by the United **************** Association instructor ?? Age restriction: must be 18 or older ?? Minimum height: 4'7"?? Maximum weight: 250lbs, but additional charges apply from 220lbs up ?? Get to know all the Terms and Conditions

          • Initial Complaint

            09/18/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a groupon for gojump oceanside and it was not as advertised. I am reporting to the better business bureau because upon reading the ****** reviews, I realize this is not an isolated incident and this scam has been going on for awhile. While the voucher might say youve purchased a jumping pass for $199 and all you have to do is schedule a date/time, when you call to schedule, they claim they have day to day fluctuations in prices. I expected to have a difference in price if you go on the weekend versus a weekday. What they fail to mention is that price fluctuation is about $100+, or basically a 50% or more increase on the price you paid via Groupon. Even when trying to book weeks in advance, this was still the case. Had they quoted me that from the start what the actual price would be (Closer to $350-400) and had better customer service (trying to find a date and time that was closer in price to what we paid versus just saying sorry price fluctuations is in the fine print) maybe I would have used the voucher. But I cannot trust this group to keep my safety in mind when Im jumping ****** feet out of a plane if this is how they handle their customer service. Thankfully Groupon had much better customer service. Very disappointed in this experience. I want them to have to explain in explicit detail on groupon what all potential additional charges are (fuel charge, weight charge, average change in cost for different days, etc) and put in bold that this groupon is only the base fee *have included a photo of the fine print section stating that any fees are not to exceed the voucher price which is an outright lie

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This place is sneaky about what they are charging you. I purchased two Groupons for tandem package with video/photo. Keep in mind I also had a $200 deposit on top of the Groupon. Prices increase based on the time and day. I was told prices dont change if you purchase the video package Groupon. I arrived and was told I could pick either video or photo. If I wanted both it would be an additional $30 per person. They charged me around $160.00 and kept my deposit. I think that is an absolute rip off. The jump was incredible but the business is horrible. They should not scam their customers.

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            DO NOT go skydiving with this company. Complete scam.I bought their Groupon early in April for a tandem skydiving. My day was May 28th and we go there with my party of 7 and it got canceled cause of cloudy weather. Then they offer to rebook me on a different day which I am being asked to pay an additional $20-30 per person each more for. They're the ones that canceled it and now I have to pay more money depending on which day is convenient for me? Outright sharks.On top of that, a member in my reservation tested positive for COVID and I told them I'd like to remove one person from my reservation in light of that. Because they said it was within 48 hours, I had to forfeit his deposit which is about $60 or so. Then I said okay well would it be better if he just came? They said no, they don't want thier instructors put at risk (I agree). So they take your money, cancel your day due to weather, and then charge you more to rebook a different day. Absolute THIEFS.GIve me back my deposit.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          480 Airport Rd

          Oceanside, CA 92058

          Visit Website
          (760) 390-5867

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.