Business Profile
Ambulance Services
Care Ambulance ServiceThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 1, 2022, our son, ******, age 18, passed out on a flight from ******** to *************. Before the plane landed, he had recovered and was feeling fine. Upon landing, the airline mandated that paramedics remove him from the plane. When the paramedics got him to the gate, he was doing fine. He was given an EKG and they tested his blood sugar and all tests were normal. However, they recommended that he be evaluated at a local hospital. He was then transported to ***********************************, a distance of 2.9 miles, with no lifesaving or other extraordinary medical services provided. *** initially did not bill us until July 2023 or our insurance then finally accepted $326 from our insurance and continued to balance bill us. EOB from insurance stated we were only responsible for $955.47. 2.AMR accepted payment from us in the amount of $955.47, which check was marked as payment in full but continued to balance bill us.3.*** continued to bill my son and threaten collection activity.4.To avoid negative credit reporting, we entered into a payment plan which AMR agreed to, they took the first payment, then refunded us $955.47 as an overpayment, and then cancelled the payment plan without notice.5.Numerous notices from AMR reflected different amounts due, different amounts as my sons responsibility.6.Some statements reflected that there was a payment plan, other statements did not. 7.AMRs bill was excessive considering that the transport to the hospital was not an emergency and no medical services of any kind were provided on the transport.8.*** continued to threaten my son with collection activity from July 2023 through March 1, 2024.9.AMR accepted the payment of $326.00 from the insurance company and our payment of $955.47 marked as payment in full. The insurance company deemed this amount as reasonable and customary for the services provide. AMR should not be balance billing us.Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My insurance refused to pay for my ambulance (not CAS's fault). My issue is I kept in constant contact with their billing representative to let them know I was disputing my insurances denial. My insurance paid 1/3, so I contacted CAS to let them know I'd be disputing with my insurance again. My insurance paid for my ambulance service but CAS sent it to collections!!! This is blatant insurance fraud. They want to be payed twice or they should've contacted ******** (debt collectors) as soon as they were paid! The debt collectors are also scandalous but I'd expect that from them, not CAS. The bill ******** has and is trying to collect is $1638.51, amount after insurance paid the first time but not the remaining balance, after I disputed that amount. Again, this was explained to CAS that I was disputing again for the $1638.51 to be paid by my insurance and they stated it was notated and wouldn't be a problem. They sent it to collections the next week!Initial Complaint
10/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******* care patient scheduled to be taken to home upon checking out-6:24pm. Was told by the rep that it would take 40 min. Ambulate never came. 2nd call - was told to wait another 40 minutes. No one showed. 3rd call- was told that Ambulance will be there soon as they are pulling up. This was around 8-8:20pm. 4th time calling - 40 min again was told my the ************** No one showed up again. ******* patient is now unattended for 3 hours. 5th time called - 10 min away ******* said. Again that was a lie. ******* patient was not picked up for over 5 hours after scheduled pick up. There was massive deseption tactics, lies and inaccurate information given. ******* the employee even encouraged to cancel the transport and find another service agency. Zero compassion given, rude and just did not care. Result that the hospice patient was not brought home until 6 hours after the original scheduled pick up. By 2:30am that night - patient has passed away. This is bordaline criminal and the company should not only be held liable for the lies of their employees but should have bigger consequences as to even Ceasing to Exist. The whole companies logistics is fraud, deception and lies.Initial Complaint
08/26/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 4/19/2023 ********************** contracted with Advantage Ambulance to transport me across the parking lot to the ******* ********************** I then received an invoice billing me for $1,720.86 (after *************** paid them $440.11).I did not contract with Advantage Ambulance.The charges were exorbitant for transporting me (non emergency status) , less than 1/4 of a mile across the parking lot from one in-network provider to another.Initial Complaint
06/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Sent payment on 10/09/2022 with attached receipt from Care Ambulance and they say that they never recieved the payment of $50. I have called and sent Emails repeatedly and this issue has not been resolved. I still receive bills for this.Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 9-14-22 I was transported by this ambulance service to the **************** in *************, **. I was sent an incorrect bill for $596.29 which I paid but later learned from their billing and my insurance company the correct amount was supposed to be $404.96. Their system never recorded my payment but I have this charge on my credit card. Furthermore, I was never refunded the difference for the overpayment.I have attached my credit card statement with the charge and the *** from my insurance company indicating the correct amount owed.I am requesting a refund of $191.33 and for the bill to be marked Paid in Full immediately.Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Regarding: Act 2202-46460 Today is 3/13/2023 Was absolutely disgusted to see a bill from a collection agency today for a bill that was paid two months ago. Do you guys think I'm stupid. It's bad enough to be old and have medical bills, but then to have companies try to further rip ** off is just disgusting.Got a bill from:**************************** PO Box **** *********, ** 48195-0519 So today I get this disgusting collections bill claiming I owe $100.00. Despite the fact you were paid online via your payment service on 1/20/23.Attached is the receipt for payment and my credit card showing the payment. My account needs to be reflected as paid in full asap. Also the collection agency needs to be notified that this was sent by mistake and that the account was paid in full 1/20/23 and to stop sending me bills and close it out.Initial Complaint
12/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Care Ambulance Service Inc, which is now known as ***** Mobile Health, provided ambulance services to my late wife, ***************************************, (she died subsequently in July) on June 9, 2022. Her account is ********. Our insurance paid part of the bill and then I paid the remaining $907.67 by credit card August 17, 2022. Subsequently my insurance paid the remaining $907.67 on October 12, 2022, so I have a refund due. I called their outsourced billing company and they acknowledged that there was double payment and I am due the refund, but they said it will take 4 - 6 weeks. I called back on November 14, 2022 and asked for a status and the outsourced service center said it was in process, but they do not have full visibility to the refund process. I said it has been 4 weeks, so I need my refund. I sent an email to ***** (because they do not allow me to talk to them directly), but they did not respond. I called again on November 30 and the outsourced company said they still have no visibility to the refund even though it has been 6 weeks. I told them they need to tell me when I am getting my refund. They said ***** is not responding to them and they cannot process the refund without ******* authorization. I sent another email to ***** on December 1 that I need an answer or I am going to file a complaint with the BBB. I still have not received a reply. ***** is hiding behind an outsourced billing company and is holding my $907.67 refund for no reason. 4 - 6 weeks is a long time to process a legitimate refund and they are now over 6 weeks from when they were double paid. I just want and need my money back. This company is unethical, unprofessional, and is holding my money for no reason. Please help.Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Father in law was transported using care ambulance service, with billing address of ************************************************** billing number telephone number **********and email ************** date of service was 06/02/2022 account number is ******** and payment was for $240.00. The family made a double payment to the company on 7/16 and 7/19 2022, This was discovered and request for refund began on 7/8/2022 in the amount of $240.00. Have made several telephone calls to the billing department and third party with no resolution. Have been told payment in process by billing **** and no payment to be issued by the third party. no time frame or assistance being provided.Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Back on May 14, 2020, the ambulance was called and I was taken to the hospital. On July 8, 2020, I received the one and only bill from Care Ambulance Service for Total Charges of $170.00, Additional Charges $0.00, which also shows Amount You Owe $170.00. On August 6, 2020, I made an online payment, $170.00, which to me was paid in full. Now, over two years later, I receive a bill on October 11, 2022, now Total Charges of $55.00, Additional Charges $0.00, Amount You Owe $55.00. My niece called, via phone, and was told that the ambulance charge was $55.00, which needed to be made. My niece asked is that how much it was for the ambulance, which the representative said that was how much it cost. At this time my niece then mentioned to the representative that the company needs to refund my aunt since my aunt already paid $170.00, since the representative said it was only $55.00 for the ambulance. The representative then put my niece on hold after finding out that $170.00 was already paid. After several minutes, the representative came back on the line and said that the total amount of the ambulance was $225.00, and that is why $55.00 was still owed. If it cost $225.00, then the first bill should have been $225.00, which would have been paid at that time, but now over two years later. The $225.00 never showed up anywhere, only when the representative mentioned it in the phone call after verifying that $170.00 was paid.
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Customer Complaints Summary
13 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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