Reviews

Joanna from Sage View in Escondido is the BEST!! Thank you for taking the time to explain everything for this 1st time renter.

Hi *******! Thank you for taking the time to leave us a review! We are so glad that you've had such a positive experience with Joanna. Should you ever need anything in the future, please feel free to reach out to us at *****************@wonderdogmanagement.com.

Wonder Dog Management took over the property management of my complex in Portland several months ago and have been sorely incompetent since. Forget the ever-screaming fire alarm in the lobby, the perpetually stolen packages, the inconsiderate and untimely building maintenance and visits... they also never return calls and their response times are infuriating. My original lease term ended in August and in the weeks leading up to my end date, I called the office no less than 3 times to request that someone contacting me about the process of renewing my lease as a month-to-month agreement. I never received a return call - what did I get? An automated message from the office stating that they'd be showing my unit THAT DAY despite the fact I had not given any sort of notice to vacate. They ultimately claimed this was an error and apologized. Since they still had not returned my call, I found an old email from the property manager and replied to that - some 48-60 hours later, he finally responded to let me know when to expect my updated lease agreement. Fast forward to this past week and I discovered they had erroneously charged me an extra $1,370 for rent, which is appearing as a credit on my account. Nothing in my autopay settings or account indicates this was my error. I've now called the office twice and they have not answered and have not bothered to call me back. This company should be avoided like the plague.

Hi *******, Thank you for taking the time to leave us a review. We are aware of the problem with the fire alarm system, and our vendor has been out to evaluate the system. We’ve ordered the tool that is needed to correct the issue, however there are extreme supply chain shortages so we are still waiting for it to come in. We assure you that it will be installed just as soon as it’s received. We are in the process of hiring a new maintenance team member, and apologize for any inconvenience you’ve experienced as a result of us being short staffed. If you have any pending maintenance requests, please reach out to the leasing office so that they can get the repair(s) scheduled for you. It is our understanding that our onsite team has reached out regarding the discrepancy on your account ledger, and are working to have this resolved for you ASAP. If you have any other questions or concerns, please reach out to our Resident Relations team at ###-###-####, or *****************@wonderdogmanagement.com