Complaints

• Initial Complaint

  08/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 04/27/22 My car made a knocking noise, I immediately pulled over and inspected my car. I checked my oil and noticed that the oil level was low. I added what I believed to be approximately 3 Quarts. I stopped driving the vehicle immediately and since the knocking noise stopped i drove it directly to the dealership. The last oil change (and all services) that's was completed on my vehicle was on 01/20/22 **************** the vehicle was taken in on 04/27/22 ********* which still had 500 till oil change. The dealership stated my motor seized and my rod bearings were worn due to an over tightening or too loose of rod bearings. I have an extended warranty through warranty solutions. *****************s I have unlimited miles and I believe up to 5 years. (Paid extra) The dealership stated they would put in a claim through my extended warranty so they can begin working on my vehicle. (No rental car given) ***************** sent an inspector to review my vehicle on 5/11/22 and denies claim. Over the phone they claim it's due to a "lack of lubrication." Countless calls are made to explain the denial and multiple employees from ****************** blame myself and the last person who did an oils change for not putting enough oil because according to them that much oil won't disappear unless there is an internal problem or someone didn't put enough oil. ******************************* We attempt to get a clear explanation and for someone else to review it when finally***** "Director for reviews" says that it was denied and there is nothing that can be done because of lack of lubrication. We get him to send us his inspectors paperwork which clearly states On the inspection report it's states " MATERIAL FAILURE TO ROD BEARINGS" which was done form the last oil change done to my vehicle.

  Business response

  09/24/2022

  Business Response /* (1000, 16, 2022/09/24) */ We only follow the procedures given to us by the customers warranty company. They approve or decline repairs. Unfortunately this issue is between the customer and their extended service contract.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Upon purchasing a new vehicle, the finance manager threw in a service contract without our knowledge. When I asked about it, he stated that it was a condition of the bank to have this service contract for underwriting. I reluctantly signed the agreement. Come to find out this information was false. Under California law I have 60 days to cancel with a full refund. I requested the refund on 3/18/22. On 3/19/22, ****** ****** responded that he talked to finance and that they would have the form drafted up and emailed to me on Monday, 3/21/22. On 3/22/22, after receiving no response, I emailed ****** and asked for an update. I received no answer. On 3/21/22, in the evening I emailed ****** advising I never received the form to fill out. I never received a response. On 3/23/22, I emailed again asking when I would receive the form to cancel the contract, and once again I never received any communication from him. It is my right under California law to cancel the contract. This blatant attempt to ignore my requests is a violation of my rights.

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