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Complaint Details
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Initial Complaint
01/20/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August 2024, we hired a deck contractor who presented us with a certificate of insurance (COI) from Next Insurance (*************). We required proof of insurance from the contractor before he began work. The contractor sent us the *** (expiration date of August 2025) and an email stating he was insured for up to $250,000. He quit before completing the job so we asked 5 other contractors to give us estimates to finish the job. To our surprise, all of them said the substructure the contractor built was defective, not built to code (as promised in writing by the contractor), and would need to be rebuilt. A licensed structural engineer examined the deck and agreed. The lowest bid we received from the new contractors, just to repair the faulty construction, was $21,000. We paid the original contractor (insured by Next Insurance) $44,000. We provided these details to Next Insurance and they denied our claim giving us various reasons why. On December 12, 2024, we filed an appeal with Next Insurance. They confirmed receipt of the appeal in December. We have since asked Next Insurance multiple for an update on the appeal with no response. In the appeal we ask Next Insurance to honor their *** and pay only for the repair to the faulty construction caused by their insured. We have written confirmation from the new contractors and engineer that the repair is needed. This is a legitimate loss and claim which can be supported. We wish to resolve this issue with Next Insurance prior to moving ahead with possible litigation. Thank you.
Business response
01/26/2025
Hi ******,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim in reference. Please know that all of our claims are reviewed on a case-by-case basis and subject to each policies term and conditions. Due to legal reasons, we cannot disclose any information regarding your claim publicly. if you wish to discuss your claim further, we ask that you please contact your claim advocate at ************************************************************************. For any other questions, comments, or concerns, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!
Sincerely,
The NEXT TeamInitial Complaint
01/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
THIS COMPANY IS TREATING ME AND MY HOME TERRIBLY. THEY APPROIVED MY VALID CLAIM THEN A MINUTE LATER TOOK AWAY MY SETTLEMENT . I NEEDED THOSE FUNDS TO FIX MY FAILING FOUNDATION DUE TO ONE OF THEIR INSURED . THEY REFUSE TO SETTLE WITH ME SO I CAN STOP MY HOUSE FROM *******. I DONT KNOW WHY THEY ARE TREATING ME LIKE THIS. IM A VETERAN AND A SENIOR CITIZEN, THIS IS WRONG. I ASK NEXT INSURANCE TO DO THE RIGHT THING AND SETTLE MY CLAIM SO I CAN GET BACK TO PEACE OF MIND. I SUFFER FROM PTSD AND ITS ONLY GOTTEN WORSE DEALING WITH THIS COMPANY.Business response
01/21/2025
Hi ****,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim in reference. Please know that all of our claims are reviewed on a case-by-case basis and all policies are subject to their own terms and conditions. Due to legal reasoning, we cannot disclose any information publicly in regards to your claim. However, please know that at this time, your claim is still being reviewed. If you have any further questions, please contact your claim advocate at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
01/09/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We have been customers of ********************** for a number of years only to be dropped for no good reason, in fact they claim the size of our school was to big. We are licensed for 57 students but only have 15 students right now. During the time we have had insurance the size was never mentioned to be a problem. We had no claims in 30 years and to be dropped now because of a size problem makes no sense.Business response
01/21/2025
Hi ******,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the issue being referenced. Our decision not to renew policies is based on various factors, including changing market conditions and other risk factors. We truly value your business and are committed to assisting you during this transition. If you need help finding alternative coverage or have any concerns, please contact us and we'll do our best to assist you. Please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
01/08/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
On Dec. 5, 2024 I contacted NEXT Insurance, Inc. to get coverage for my new business venture. Everything seemed to be in place properly. I originally set up the account to be paid by my credit card. On Dec. 26, 2024 I receive an email to the effect that my credit card payment did not go thru. So I called them and set up a payment with my checking account. It took almost a week (6 days) to get the account verified. On Friday, Jan. 4, 2025 I got another email stating that the payment had not gone thru as well. I called Next Insurance and they explained that they could see the the payment, but it had not been released from the bank yet. At 12:01 AM Jan 6, 2025, I get a text message stating that I have been cancelled for non-payment. I was unable to do anything else until Monday morning when the office reopened. That's where they tell me that they have cancelled my ins policy and have refunded the money to my Credit card. I did not authorize this, And as of 2PM today, I have yet to see any payments. Still, I paid with money from my checking account. That refund should have been refunded to my checking account, not them making a payment on my credit card. My complaint is that they did not return me the money in which it was delivered and they continue to tell me lies about calling me back. On 3 occasions I was told that a supervisor would call me back within 24 hours and I have yet to get one. Ultimately, They have made a payment to my credit card when it should have been back to my checking account. And now the amount that they are saying that they are refunding me is less than they originally gained. Please help me.Business response
01/21/2025
Hi *****,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we are happy to know that a member from our team was able to connect with you. As our team properly explained, the first payment made was via credit card because the first payment is used as a down payment, while the payment that was drafted from your bank account was for the lapsed payment of your first month of coverage (12/5/24-1/5/24.) A pro-rated refund has been issued to you in the amount of $81.82. A copy of your receipt has been emailed to you for your convenience. If you have any questions, please feel free to send us an email at ********************************** or give us a call at ************. Our hours of operation are Monday - Friday, 8AM - 5PM CST. We'd be happy to answer any questions you may have!
Sincerely,
The NEXT TeamInitial Complaint
01/03/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
This company denied my claim even when proper coverage is there. Not only that they dont even inform me when they denied the claim. This business is shady and is only concerned with sign *** and not actually being an insurance company who processes claims honestly and correctlyBusiness response
01/13/2025
Hi *****,
Your review concerns us and we looked further into this as we are a real insurance company dedicated to providing 100% phenomenal service. Upon further review of your account, we were able to find that your claim was denied due to the job/incident occurring outside of your policy period. Due to legal reasons, we cannot disclose any further information regarding your claim. Additionally, an email was sent as a notification containing details to your claim, including the resolution. If you would like to discuss your claim further, please contact your adjuster at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
12/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Next insurance and their adjuster is trying to deny a roof claim that my policy clearly covers . They are not covering the damages even tho Im fully insured in that situation . They are not adhering to their own policy rules. They charge me for insurance and then when i need them they deny a claim that should be approved. I dont think my claim adjuster knows my policy very well . If they do not cover the claim and damages I will sue them . This is not how you treat veteransBusiness response
01/13/2025
Hi *****,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the claim being referenced. Please know that all of your claims are subject to terms and conditions and are reviewed on a case-by-case basis. While we cannot disclose any claims information publicly due to legal reasons, we can inform you that the date recorded for the incident was outside of your policy period. If you have any further questions, please contact your claim adjuster at ********************************************************************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can.
Sincerely,
The NEXT TeamInitial Complaint
12/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fraudulently charged my credit card $13,962.00 without authorization. Refuse to complete the Workmen Compensation Audit after receiving the required paperwork three times.Business response
01/13/2025
Hi *****,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Upon further review of your account, we were able to locate the issue being referenced. Please know that at the time of purchase, all our terms and conditions are stated and agreed upon, which includes the annual audit for Workers Compensation policies. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
12/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company **** me a refund since August. They sent me an email confirming the refund, but they have yet to issue the payment. I have tried contacting them both by phone and email, but all they tell me is that they are 'in the process of resolving it.' However, they still havent sent me the refund. I dont know what else to do to get them to pay the money they owe me. I have all the emails from our correspondence, which clearly prove that this money is owed to me. Thank you.Business response
01/02/2025
Hi ******,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. We apologize for the unusual wait time you have been experiencing in receiving your refund. Upon further review of your account, we are happy to know an agent was able to connect with you via phone call. As our team member was able to correctly explain, you will need to contact the billing department since the payment was disputed and you no longer have access to your previous account used to purchase your policy. We have contacted our team on the matter and a member will be in contact with you ASAP. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamInitial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
113-1765924-9942634 Only took care of shower door and plumbing was involved but they did not cover it . Found when replacing shower door and glass was involved in the holeBusiness response
01/02/2025
Hi *****,
Thank you for taking the time to leave us a review. Your comment concerns us and we looked into this matter for you. Due to legal reasons, we cannot disclose or discuss any information regarding claims publicly. If you wish to discuss your claim, we ask that you please contact your claim advocate. If you have any further questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT Team
Customer response
01/02/2025
Complaint: 22641808
I am rejecting this response because: already spoke with them and didnt respond or do anything .
Sincerely,
**** ****Business response
01/26/2025
Hi *****,
Due to legal reasons, we cannot disclose or discuss any information regarding claims publicly. If you wish to discuss your claim, we ask that you please contact your claim advocate. If you have any further questions, comments, or concerns, please feel free to email us at ************************************************************ or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT TeamCustomer response
01/26/2025
Complaint: 22641808
I am rejecting this response because:Never responded back
Sincerely,
**** ****Initial Complaint
11/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Next Insurance has been extremely difficult to work with. You purchase insurance, so in the time that you need it, you have it available. They have done everything possible to deny a claim involving breach of contract. Our insurance coverage directly provides this under our plan. Additionally, the agent we were assigned takes weeks to respond, and doesn't do so until we email several times. The last email, we requested a reason for which our claim was denied. We are now weeks without a response. The initial denial was "we simply don't cover that." That is not a good enough answer. They have yet to point out were in our policy denial of breach of contract exists. It's been a nightmare dealing with them.Business response
12/23/2024
Hi *********,
Thank you for taking the time to leave us a review. Your review concerns us and we looked into this matter for you. Unfortunately, we cannot disclose any public information regarding claims due to legal reasons. However, if you have any questions or concerns pertaining to your claim, we ask that you please contact your claim advocate, **** ******, at ************ or their claims manager, Shane *******, at ************. For any other questions, comments, or concerns, please feel free to email us at ********************************** or give us a call at **************. We have live agents available Monday-Friday, 8 AM - 5PM CST. We are happy to help in any way we can!
Sincerely,
The NEXT Team
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96 total complaints in the last 3 years.
40 complaints closed in the last 12 months.
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