We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Network Computers

          HP Incorporated

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Network Computers.

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          375 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Moe K

            02/10/2025

            Worst customer service is a nightmare to work with this company. the employees are not knowledgeable and very rude, mostly from Central or *************, not only they were not able to help me, they damaged my brand new laptop.

          • Earl G

            02/07/2025

            I purchased an HP printer in 2023 and initially used the ink cartridge that came with it. After that, I switched to third-party ink, but I did try HP's Instant Ink program for about three months. However, I found that the plan wasn't a good fit for me, which was roughly 8 months ago. Since then, Ive been using third-party ink without any issues.Last week, however, ** pushed a firmware update to my printer, locking me out unless I used their ink. I was informed that I had somehow enrolled in a program that required me to use their ink, something I wasn't aware of. Now, my HP printer is essentially useless unless I'm willing to pay $87.99 for HP ink, compared to the $47.99 I paid for third-party ink.I strongly recommend staying away from ** due to their anti-consumer practices.

          • Ted C

            02/06/2025

            Poor customer service. Unable to discontinue my association, in spite of unsubscribing and cancellingof

          • Farhad E

            01/31/2025

            As a 30+ year customer of ** for all my printers since mid 80's, I made a mistake and bout their latest model at the time which worked with WiFi! What a mistake... Since then for everything and nothing I have to call them and reset the printer, reconnect to the system, etc. even after changing a simple toner cartridge, I had to call them and be on line for good 1 to 1.5 hour each time! What a waste of a product and company who has slew of printers out with lower and lower quality year by year!My old M1217 still works fine, so I bout a cable from **, connected that to my new "wireless" printer with their instructions! and that didn't work either. So as you guess, I am still on hold, listening to their jingles, as they are experiencing a higher than normal volume... go to our AI or online... (: O what a joke they are...My advice, DO NOT TRUST Hewlett Packard, unless you want to create a new friendship with their tech support with long chats every few weeks or months... and are very patient and calm person... I am not surprised with all the 1 stars that I see below my note!

          • Juanita W

            01/22/2025

            I have had HP printer for several months now. I have always had problems with its printing capabilities even before I cancelled the subscription. They fail to tell you that they will keep your printer hostage if you cancel the subscription since the subscription cartridges are tracking all your information and keep sending you so-called necessary items. I had been sent two shipments that I paid for but cannot use since I canceled the subscription. They do not tell you this (or I have not seen the correct wording for this procedure) in any of the information. The tried to tell me that because of this is the reason why the printer is not working, BUT THESE PROBLEMS EXISTED BEFORE THE SUBSCRIPTION WAS CANCELLED. I would like to have a full refund but do not see that as an option so Im hoping someone will file a class-action against them. This practice needs to stop since it being mis represented and people are losing money from faulty equipment.

          • Melissa M

            01/20/2025

            I brought a basic HP printer 2 years ago. Had signed up for the ********. The printer stopped working after several months, Never requested ink one time. My husband noticed a charge on his credit card for the ink club. Was charged for over 2 years for ink for a broken printer and once never requested a refill for. Cancelling the service was a pain in the #$%@. The gentlemen continued to try to get me to pruchase things printers etc. Then said let me make it right I can waive the last payment whoopie $5 how about the 2 years of payments for no ink requested.HORRIBLE HORRIBLE HORRIBLE WILL NEVER BUY HP PRODUCTS AGAIN.....

          • Ahmed E

            01/16/2025

            I have used HP laptops and printers for the past 30 years. I was always fond of the quality and reliability. Recently, I purchased a Spectra ***************** Very similar to one I currently have except it is the newer version. The Laptop: I called the tech support at least a dozen times in a year, spending tremendous amounts of down time. In brief: 1- HP sold me a defective Laptop.2- ** completed all the diagnostics and was not able to repair it.3- HP sold me a warranty and now refuses to HONOR its warranty by 4- Sold me a Car Package $ 169 premium to be renewed annually.Refusing to replace the defective product and offered to cancel instead the Care Package and refund the Care Package / warranty money. In conclusion I find HP Incorporated's course of action to be immoral, unethical, and likely illegal.I intend to report this incident. I intend to report the incident to BBB .

          • Ali B

            01/14/2025

            They will extort you for money to use their products and subscriptions. If you stop a subscription they will make your product stop working.

          • Sylvia v

            01/10/2025

            I will NEVER buy another ** product. Your supports SUCKS!!!

          • Stephanie W

            01/08/2025

            After I cancelled HP Instant Ink, they charged me for another month even though I cancelled before the subscription renew date. When I got in touch with support about this, I was basically told that this is standard practice. Even if you cancel before the renew date, ** forces you to pay for another month. I'm sure this is in the ToS somewhere, hidden in the fine print, so I'm not even going to bother disputing the charge to my credit card. There needs to be legislation against stuff like this. I cancelled because I need to save money, and they want to wring out every last ***** that they can. Also: when I bought my printer, they made it seem like I HAD to sign up for Instant Ink to use the printer. This is not true, though. They don't make it clear to the consumer that Instant Ink isn't a requirement.Think I'll try to sell this stupid thing and get a Brother instead. Will never buy an ** product or service again, if I can help it.

          Customer Review Rating

          1.08/5

          Average of 375 Customer Reviews

          Contact Information

          1501 Page Mill Rd MS 1247

          Palo Alto, CA 94301-1112

          Get Directions
          Visit Website
          (800) 474-6836

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 86

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.