Complaints

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I HAVE RECIEVED A RENEWAL NOTICE BY EMAIL. THEY GIVE A PHONE NUMBER *************************** & ************ TO CALL FOR SUPPORT. I HAVE CALLED THOSE NUMBERS SEVERAL TIMES AND THEY TRY TO SELL THINGS OR PUT YOU ON HOLD FOREVER. SO YOU CAN NEVER GET SUPPORT OR CANCEL YOUR SUBSCRIPTION. THEY ALSO GIVE YOU A CHAT NOW BOX ON THE WEBSITE BUT IT KEEPS TAKING YOU TO A SUBSCIBE PAGE. NOT GETTING WHAT YOU PAY FOR AND THEN NEVER GETTING TO UNSUCSCRIBE. WHAT A SCAM.

  

  Business response

  09/14/2022

  Business Response /* (1000, 5, 2022/09/05) */ Douglas Power 10550 S Worth Ave Worth, IL 60482 Date: 9/5/2022 Complaint ID:******** ************************ Dear*********** Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that on January 25, 2022, you purchased a 1-year prepaid license for our iolo System Mechanic software online, at a promotional discounted price of $19.98. Your purchase included one free month of our 24/7 Technical Support, LiveTech, which would renew monthly at a cost of $19.95 until canceled. Per the terms of the offer, on February 25, 2022, your monthly LiveTech subscription renewed at a cost of $19.95; this subscription has renewed each month thereafter on the 25th. As you have requested, your LiveTech subscription is now cancelled (effective August 30, 2022.) Your iolo System Mechanic license will expire at the end of its prepaid term on January 25, 2023; nothing further will be billed unless you choose to place a new order for one of our services. If you need further assistance, please contact our Customer Service toll free at *************** Sincerely, Morgan M. Senior Manager Contact Center Operations Consumer Response /* (2000, 7, 2022/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Shortly after I filed with BBB I received an email telling me that the account has been cancelled, and they apologized for everything. So yes I accept there response. I just hate to complain or post bad things about a company since I have two companies I own. I just wish it could have been handled without filing a complaint with the BBB. Don't be afraid of this company because of one BBB complaint. They may have been short staffed or just had a bad employee handling that part of their business. Thank you BBB for such a great job you guys do.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Aug 3, 2022, a charge of $19.95 was charged to my cedit card for an additional service I did not want. The service (Tech Support), billing began on Aug 3, 2022. I Notified*************** at ******** on Aug3, 2022, that I did not want this service, effective immediately. He cancelled service and sent a confirming e-mail. I contacted an************** at ******** today (8-10-2022), and he could not issue a credit. Was given 2 phone numbers,that ring (over 10 mins) and not answered. I have instituted a dispute with my bank fraud dept. I felt you should have this information, as I see I'am not alone with this complaint.

  

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/24) */ **************************************************** Date: 8/24/2022 Complaint ID: ******* **************** Dear************* Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that on July 3, 2022, you purchased our iolo System Mechanic software online at a promotional discounted price of $14.98, to be renewed at the regular yearly price of $49.95 at the end of the prepaid term. Your purchase included one free month of our 24/7 Technical Support, LiveTech, which would renew monthly at a cost of $19.95 until canceled. Per the terms of the offer, on August 3, 2022, your monthly LiveTech subscription renewed at a cost of $19.95. Also on this date, your LiveTech subscription was cancelled, as you requested. On August 11, 2022, our records indicate that a full refund was issued for your $19.95 LiveTech charge. Please allow 3 to 5 business days from the date of issuance for the credit to post. If you have not yet received that refund, please provide the following Acquirer's Reference Number to your financial institution to check on the status: **********************. Your iolo System Mechanic license is scheduled to be renewed on January 9, 2024; nothing further will be billed until that time, unless you choose to place a new order for one of our services. If you need further assistance, please contact our Customer Service toll free at **************. Sincerely, Morgan M. Senior Manager Contact Center Operations Consumer Response /* (2000, 7, 2022/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company repaid amount of un-authorized subscription. Thanks to The BBB, this was accomplished. It does appear looking into complaints further, I was not the only person that was charged for service never requested.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried three 3 times to cancel the recurring monthly charge from this company. I get people who obviously do not intend to cancel or do anything other than lie saying they will cancel. Now I have to possibly close my bank account in order to make it stop! This is fraud! I am on a fixed budget and they are not doing what I've asked! I think they are scammers!

  

  Business response

  07/22/2022

  Business Response /* (1000, 5, 2022/07/05) */ **************** ***************** *********************** Date: 67/05/2022 Complaint ID: ******* *********************** Dear Ms. ******* Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled for a 1-year license with our 24-hour Technical Support, LiveTech, on October 19, 2020, and that your LiveTech membership converted to a monthly billing plan at the end of the initial prepaid term (on November 19, 2020.) Our records also reflect you enrolled for a 1-year license with our iolo System Mechanic on February 17, 2022. On May 19, 2022, our records indicate that you requested to cancel your subscriptions; unfortunately, due to a system error in processing the cancellation, your LiveTech subscription renewed once more at the monthly cost of $19.95 on June 19, 2022. Please rest assured we have now resolved the system issue, and your account is fully cancelled for both Livetech and iolo System Mechanic programs. As an additional gesture of goodwill in an effort to fully resolve this matter, we have issued a refund for both the May and June payments for your LiveTech service, totaling $39.90: please allow 3 to 5 business days for these credits to post. Your account is nowclosedand nothing further will be billed to you. If you need further assistance, please contact Customer Service toll free at *************** Sincerely, Morgan M. Senior Manager Contact Center Operations

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 25, 2022 (see attachment) US Tech promised a refund of $48.30 US. I have not received this refund despite e-mailing the company numerous times, phoning their customer service number, and talking to their LIVECHAT reps.

  

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/15) */ ********************** ***************** ******************* Date: 6/15/2022 Complaint ID: ******* ********************* Dear************ Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you placed an order on 4/21/2022 for a 3-year license for our MyCleanID software and services, at a cost of $199.99 USD - as you requested, this subscription will not be automatically renewed at the end of its prepaid term on 4/21/2025. On 4/25/2022, per your phone inquiry, your account was approved for a refund of $48.30 USD as a courtesy per the misunderstanding about pricing in US Dollars rather than Canadian. We regret to note on reviewing your experience that your refund was not promptly processed at this time however, and we apologize for any inaccurate information provided, as well as any frustration you've experienced as a result. Please rest assured, your customer service experience has been reviewed and will be used to improve our services moving forward. In an effort to fully resolve this matter, I have issued refund for your MyCleanID service in the amount of $48.30 USD. As procedures can vary amongst financial institutions, you may wish to follow up with PayPal for any inquiries on the timeframe to see this credit reflected to your statement. Your account remains active, but will not be automatically renewed. If you need further assistance, please contact Customer Service toll free at (*************.  Sincerely, Morgan M. Senior Manager Contact Center Operations Consumer Response /* (2000, 7, 2022/06/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received as promised by the company.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MyCleanPC said to me I have a refund coming from them after I cancelled their services. Now they say I'm late on payments. USTechSupport Questions? Call Us 7 Days a Week ************** Your Refund is Being Processed ******, Your refund will be applied to your credit or debit card. Your banking institution may take up to two billing cycles to post the credit to your account. Please call us if you do not see the credit to your account within 30 days. Order ID: ******* Order Date: 04/18/2022 10:18am Order Total: $358.00 Refund Amount: $358.00 PLEASE NOTE: Your statement may show a credit from CBD*USTECHSUPPORT Customer Support ************** Beware of Tech Support Scams Dont accept a call from anyone claiming to be USTechSupport! Several scammers are contacting consumers claiming to be USTechSupport to get their banking information. Being informed is the best defense. LEARN MORE NOW THIS ; MyCleanPC Questions? Call Us 7 Days a Week ************** Update Your Payment Information ******, Your payment is currently past due. Please call ************** immediately to update your payment information in order to continue to receive our services. To update your credit card info on our secure website, click here. Update Payment Info - Click Here Product Name Base Qty Price MyCleanPC LiveTech for 1 PC $19.95 1 $19.95 Sub Total $19.95 Shipping $0.00 Sales Tax (0.00%) $0.00 Total Billed $19.95 Credit Card Decline Reason: Bank decline. We want to make sure your subscription is not interrupted - so please make the update to your payment information as soon as possible. We value your business and look forward to providing you with exceptional service. Thank you for your patronage. Customer Support ************** Beware of Tech Support Scams Dont accept a call from anyone claiming to be USTechSupport! Several scammers are contacting consumers claiming to be USTechSupport to get their banking information. Being informed is the best defense. LEAR

  

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/06/06) */ ****** ***** ************************************** Date: 6/6/2022 Complaint ID: ******* ************************* Dear **. *****, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you placed an order on 4/17/22 for a 1-year license for our MyCleanPC services, at a cost of $19.99 to renew annually; and on 4/18/22, two orders were placed for a 2-year license of our 24-hour Technical Support LiveTechsoftware, at a cost of $358.00 each to renew bi-annually: as only one of these LiveTech orders was able to process payment to the provided card, you may have received automated email(s) advising that your payment on file needed to be updated. We regret any confusion which resulted. Your prepaid 2-year license for LiveTech service was cancelled as you requested on 5/4/22, and a full refund of the $358.00 purchase price was processed for your LiveTech service on 5/12/22. Your subscription renewal for MyCleanPC was inactivated as well on 5/23/22. As an additional gesture of goodwill in effort to fully resolve this matter, a refund has been issued for the $19.99 cost for your MyCleanPC service: please allow 3 to 5 business days for this credit to post. Your account is closed and nothing further will be billed to you. If you need further assistance, please contact Customer Service toll free at *************** Sincerely, ********. Senior Manager Contact Center Operations

• Initial Complaint

  05/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase subscriptions: Technical computer support (1/4/2022), My Clean PC (1/5/2022). Utilized service within several days for tech support. US Tech Support technician turned computer back to me - problem was not solved. I called back and reported issue not solved. Again, turned over computer and same result - problem still existed. I requested cancellation of the contract IMMEDIATELY. Got the run-around and finally insisted that both subscriptions were to be cancelled. Also - insisted I be informed by e-mail the subscriptions were cancelled and my money refunded. Finally, I got them to agree. I received no e-mail. I then sent an e-mail reminding them of their obligation - no reply. Called customer service and gave them the full rundown on my account. I was told the refund was in progress and I would receive confirmation - no confirmation ever received. Called Discover and discussed problem.. told them I had on several occasions been told the subscriptions were cancelled and refunds were being made. Discover put payment to US Tech Support on hold - my account not charged awaiting resolution. US Tech Sup(port then falsely claimed I had not cancelled the subscriptions within their 30 day cancellation policy. This even though I had had several conversations and agreements to cancel and refund my payments. IMPORTANT - further re the disagreement - I have never utilized or called to utilize their services since early Jan and this the first and only time I had unsatisfactory tech support. The company has refused and argued about this situation at lest 4 or 5 times by telephone. Even their supervisors have been rude and refuse to speak to call Discover about the cancellation and refunds. I will never do business with them again, nor will I recommend them to anyone who requests my input. I have offered to set up a conference call between US Tech Support, Discover and my self. Get complete run around from US Tech Support

  

  Business response

  06/14/2022

  Business Response /* (1000, 8, 2022/06/07) */ *********** ******************************************** Date: 6/6/2022 Complaint ID: ******* ******************* Dear Mr. ****, Thank you for contacting us through the Better Business Bureau. We received your inquiry and would like to apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records indicate that on January 4, 2022, you purchased a 2-year license for our 24-hour Technical Support, LiveTech, at a cost of $358.00 to renew bi-annually. Our records also reflect that on the following date, January 5, 2022, you purchased a 3-year license for our MyCleanID Service and Software, at a total cost of $199.00 to renew tri-annually. We received your phone request to cancel all services on January 14, 2022, but we regret to note on reviewing your experience that your cancellation was not correctly processed at this time - we apologize for any frustration you've experienced as a result. Per the above noted error in processing your timely cancellation, your subscriptions were not inactivated until February 15, 2022, in conjunction with requests received from your financial institution on this date for payment reversals on both orders. As our terms and conditions do specify that "Refunds for purchases of standalone Software (not provided as part of a Service) will be granted only to users who contact RealDefense within thirty days of purchase... and Monthly and annual subscription fees are not refundable", and as our records did not reflect cancellation processed within 30 days of purchase, these payment disputes were not accepted. On March 27, 2022, both disputes were decided in our (the merchant's) favor, therefore the disputed funds were not returned to your payment card. We apologize for any inaccurate information provided, or any less-than-professional treatment by any member of our staff. Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward. While we strive to stay within advertised guidelines for consistency, we also try to resolve each incident based on its own merit: per receipt of your Better Business Bureau complaint and review of your customer experience, we would like to ameliorate your experience by providing your requested refund. However, as the transactions for your orders are already referenced by chargebacks where we, as the merchant, are not provided with option to withdraw our representment after the cases' closure, we are unable process refunds back to the payment card due to the disputes which were previously filed. Your refunds totaling $557.00 ($199.00 for MyCleanID, $358.00 for LiveTech) will be issued by check and mailed to the billing address on file for your account (and this complaint.) Please allow 7-10 business days for processing and delivery via USPS. Your account remains closed, and nothing further will be billed to you. If you need further assistance, please contact Customer Service toll free at ************. Sincerely, ********. Senior Manager Contact Center Operations Consumer Response /* (2000, 11, 2022/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) HOPEFULLY, THEY WILL CLEAN UP THEIR ACT - THEIR REPS ARE VERY ARGUMENTIVE AND IMPOLITE. I ACCEPT THEIR RESPONSE AND WILL CHECK WITH DISCOVER TO SEE IF TEY HAVE RECEIVEDCC THE FUNDS REFERRED TO - $198 + $359 - FOR TOTAL OF $557. THANK YOU FOR YOUR ASSISTANCE. ****** ** ****

• Initial Complaint

  03/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On March 19,2022 I called US Tech sales support at ************ to ask why -My PC Clean - was asking us to renew as it was still active to 09/26/2022. To my surprise they said our account for all products purchased had been black listed and cancelled since sometime in December 2021. I never received a notice of this taking place. All looked fine at our end & seemed to be functioning. While on the phone with the man I checked all at our end and all was doing their job except for the aforementioned - My Clean PC-. The man said --not true and if I wanted to reinstate everything I would have to give them a different email address and pay for all the services again.. I gave up on him. Called US Tech support & he said to call sales Monday morning during their regular business hours. On March 21, 2022 I called Sales again. The woman checked and agreed all had been blacklisted. She said it was due to me disputing a double payment so they cancelled everything. They had charged us 2 times for the Virus Fix in Dec 2021 -Virus Fix.. The gentleman at that time said there was only one charge however my credit card statement showed two so I had the cc company dispute the second one. We had further discussion re he also said the program was good for 3 computers x 1 yr. She said that was incorrect it is only good for 1 yr. She also said although it looks like all is working on my end ...it has not been really working since the blacklist !?. Another amazing discovery. We have been with US Tech for many years & money is tied up with the 5 programs & no one tells us we have been cut off ? She said she escalated the issue to supervisors to handle and give them 24 hours to respond. Today is March 23,2022 I called US Tech Sales again as I have not received any calls or email follow-up. He said he would send a follow up to the issue to see what is happening. Must admit I told him this was the same sh-t they told me Monday & he hung up. I am stymied & at loss as to what to do next.

  

  Business response

  04/15/2022

  Business Response /* (1000, 9, 2022/04/15) */ *********************************************************** Date: 4/15/2022 Complaint ID: XXXXXXX *************** Dear **. **********, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you have purchased multiple licenses for various USTechSupport services, starting in January 2020. The December 2021 charges you've referenced in your complaint narrative correspond to two separate purchases of 1-year licenses for our VirusFix Software, on 12/10 and 12/11. During your phone call with us on 12/26, you requested refund for 1 of 2 charges, shown in your card statement on 12/11 and 12/13. As our records do not reflect any payments were processed on 12/13, you were informed that we were unable to locate any orders corresponding to your information on that date via the reference numbers as provided from your card statement. We regret to learn that you ended this call prior to receiving clarification that while your payment is submitted to your credit card's issuing bank for approval at the time your order is placed, this may not always be the same date that we finalize a charge to your payment card. Please rest assured that your experience has been reviewed and will be used to improve our services moving forward. Per our company policies, all subscriptions using the same payment card information were automatically cancelled and blocked from any further transactions when we received a request for payment reversal, with a fraud-related reason indicated for the dispute, on 12/27/21. We regret any inconvenience you have experienced as a result of this policy, which is designed to protect customers from any further unauthorized charges after they dispute a payment as unauthorized. Per your phone inquiry on 12/28, regarding multiple email notifications you had received confirming the cancellation of your services, information was provided that these cancellations were automatically processed for all services using the same payment card information, due to the chargeback processed. Therefore your licenses for Cyberdefender, LiveTech, Bitdefender Antivirus Plus, VirusFix, MyCleanPC, MyCleanID, and Hotspot Shield services will not be automatically renewed. We have attempted to reach you several times to discuss options to satisfactorily resolve your complaint, but unfortunately we have not been able to connect with you to present date - and so have left voicemails at the number provided on your account (and this complaint) with our direct callback number. Your account remains closed and nothing further will be billed to you. We strive to assist all of our customers with any account issues they may have, so please feel free to return our call, at the phone number provided via voicemail, at your earliest convenience. Sincerely, ****** ** Senior Manager Contact Center Operations Consumer Response /* (3000, 11, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received one voicemail nor any call reflecting US Tech reaching out We work from our home office and receive calls all day long until 8pm Pacific Time. The preferred number is my cell is ************. Home phone is often busy ************. these are the numbers on file. There have been no messages from UST on either phone. I never received any notice of the cancellation of all purchases on my credit card. I called Tech support and they said they could not assist me with any issue as my credit card had been blocked. Please call my cell. I have noted there is no direct number to the author of the UST response. Provide me the number and name to ask for and I will call. Business Response /* (4000, 13, 2022/04/28) */ *********************************************************** Date: 4/28/2022 Complaint ID: ******* *************** Dear **************, Thank you for the opportunity to respond. We apologize for any frustration you've experienced, as we strive to provide only the highest quality service: we regret that your recent experience did not meet that expectation. However, our records reflect that we were able to speak with you on 4/25 and 4/26 to confirm the necessary information for reactivation of your services. Your active subscription information is as follows: Virus Fix Software 1 Year License for 3 PCs expires 12/10/2022, MyCleanPC Software 1 Year License for 3 PCs expires 9/26/2022, MyCleanID Software-only 3 Year License for 1 PC expires 03/16/2024, and USTechSupport Live Tech for 3 Computers and 3 Mobile Devices expires 7/23/2023. We are grateful for the time you have taken to provide feedback about your experience. If you need further assistance, or have any additional questions or concerns, please feel free to contact USTech Support Customer Service toll free at (*************. Sincerely, ********** Senior Manager Contact Center Operations Consumer Response /* (2000, 15, 2022/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) AT THIS POINT THERE SEEMS TO BE PROGRESS. CONSIDERING THE MESS THIS WAS IN WITHOUT MY KNOWLEDGE I MAY BE BACK WITH BBB. FEELING QUITE BURNED BY THIS WHOLE EXPERIENCE. AT THIS POINT THE ISSUES SEEM FIXED.... THANK YOU, BBB, FOR YOUR PROFESSIONAL ASISTANCE. Consumer Response /* (3000, 21, 2022/06/25) */ in March I notified the BBB about multiple issues with US Tech. After many tech calls...email... it seemed to be all resolved in April 2022...It was short lived. We are still being told our account is black balled...Our My Clean PC continues to last a week or so then I have to call to get it back on. I have called multiple times to be told we are still black balled .... tell them to read the letters in our file of the BBB resolution. Lots of wasted time and arguments to get this resolved. Today the 2nd computer is still without My Clean PC. The UST letter on file explains both computers are good thru 09/26/2022. We expect this to be made good until that date without any further interruption. And remove the Black Ball issue that ****** ******** UST sadie would be removed. Business Response /* (4000, 23, 2022/07/06) */ ************************************************************ Date: 7/6/2022 Complaint ID: ******* *************************************** Thank you for the opportunity to respond.    We are grateful for the time you have taken to provide additional feedback about your experience. We do apologize that you have experienced further frustration due to a processing error which kept your account from reflecting the updated unblocked status, per our previous response on April 28, 2022. Our records reflect that we were able to connect with you as of June 30, 2022, to confirm that your account is no longer shown as blocked in our systems, and that your subscriptions remain active as outlined in our prior response; to confirm once more, your subscription with MyCleanPC Software (1 Year License for 3 PCs) remains active until 9/26/2022. If you need further assistance, or have any additional questions or concerns, please feel free to contact USTech Support Customer Service toll free at ****************     Sincerely,      **********  Senior Manager Contact Center Operations  Consumer Response /* (2000, 25, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted US Tech on July 2,2022 as our 2nd computer -My Clean PC-continued to be out of service. The Rep told us they could see our account was no longer black balled however NONE of our accounts with US Tech had been activated as described in their most recent response to BB. They had to reactivate and troubleshoot any emails asking for payments. To date we have had no further issues, but we are not holding our breath. We may be back as this seems to be the only means that gets US Techs attention. Thank you once again BBB. Consumer Response /* (3000, 21, 2022/06/25) */ in March I notified the BBB about multiple issues with US Tech. After many tech calls...email... it seemed to be all resolved in April 2022...It was short lived. We are still being told our account is black balled...Our My Clean PC continues to last a week or so then I have to call to get it back on. I have called multiple times to be told we are still black balled .... tell them to read the letters in our file of the BBB resolution. Lots of wasted time and arguments to get this resolved. Today the 2nd computer is still without My Clean PC. The UST letter on file explains both computers are good thru 09/26/2022. We expect this to be made good until that date without any further interruption. And remove the Black Ball issue that ****** *****************e would be removed. Business Response /* (4000, 23, 2022/07/06) */ ************************************************************ Date: 7/6/2022 Complaint ID: ************************** Dear **. **********, Thank you for the opportunity to respond.    We are grateful for the time you have taken to provide additional feedback about your experience. We do apologize that you have experienced further frustration due to a processing error which kept your account from reflecting the updated unblocked status, per our previous response on April 28, 2022. Our records reflect that we were able to connect with you as of June 30, 2022, to confirm that your account is no longer shown as blocked in our systems, and that your subscriptions remain active as outlined in our prior response; to confirm once more, your subscription with MyCleanPC Software (1 Year License for 3 PCs) remains active until 9/26/2022. If you need further assistance, or have any additional questions or concerns, please feel free to contact USTech Support Customer Service toll free at ***************      Sincerely,      *********  Senior Manager Contact Center Operations  Consumer Response /* (2000, 25, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted US Tech on July 2,2022 as our 2nd computer -My Clean PC-continued to be out of service. The Rep told us they could see our account was no longer black balled however NONE of our accounts with US Tech had been activated as described in their most recent response to BB. They had to reactivate and troubleshoot any emails asking for payments. To date we have had no further issues, but we are not holding our breath. We may be back as this seems to be the only means that gets US Techs attention. Thank you once again BBB.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩