Complaints

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought our vehicle a 2018 Honda Odyssey in 2017. During the signing of the contract we also signed up for Honda Care an extended service plan, with the payments being allocated through our monthly payments for over 72 months. On April 7, 2024, the car was unable to switch from park to drive. Discovering a transmission problem. On April, 11 2024, we delivered the car to Honda of Pasadena for repairs. We intended on using the Honda care extended warranty plan for which we paid for, for over 72 months. Honda care ask us to provide proof that we had the car service for all its required interval services. Though, we had this done for over the six years, that we own the car, we cannot show proof for all the times, that we took the car in for its regular maintenance services. We know, that we had these services done, because at each time, the dashboard light up instructing us, that interval service is required, we always take the car to get the service done. Honda care is claiming, that we missed one scheduled interval service requirement, And therefore, they cannot honor our claim to repair our transmission. I remember one time taking our car to a none Honda facility for the regular interval maintenance service this could be the missing link for not having the proof to provide to under care, but even so I believe that this is not sufficient not to honor our claim after paying for over extended warranty in full on time and without delay. Please help us resolve this matter between us and Honda Care

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 10-28-2023, I went to Honda of Pasadena located at ********************. in Pasadena, ********** to lease a new **** Honda CR-V Hybrid. After review the lease contract, I noticed an item for a CENTURY ANTI-THEFT SYSTEM in the about of $995.00 charge. I was never informed, offered or discussed this optional item and I wan not given the opportunity to decline the optional theft system. I signed and mailed a DEACTIVATION AGREEMENT advising the company that I choose not to purchase the optional equipment. On 11-12-2-23, I went to Honda of Pasadena to rewrite my contract from a lease to a purchase. After reviewing the sales contract, again I noticed a $995.00 charge for a CENTURY ANTI-THEFT SYSTEM. I signed and mailed a DEACTIVATION AGREEMENT advising the company that I choose not to purchase the optional agreement. I called the Sales Manager at Honda of Pasadena to discuss this matter. The Sales Manager reluctantly agreed to refund a partial amount of $500.00 but not the full amount of $995.00. I received a check from the dealership in the amount of $500;00. I am seeking a refund the balance of $495.00 because the optional was an unauthorized charge and was "snuck" into my written lease and sales contracts. Since the Honda dealership agreed to a partial refund is proof that the dealership is responsible for the full refund amount of $995.00.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Sold me a Used Vehicle and took home that night, on the way home car started to shake,tremble, badly. Got home heard some noise inside Engine Compartment, 2 days later took it to work and started shaking, vibrating, so when I arrived at work shut engine off then a minute later Started hearing popping under hood, so I check engine bay and the reservoir started bubbling up. I also notice no washer fluid Cap and Break Fluid was LOW under normal line. Engine Bay had Chips of Black Paint from front damage repair.I contacted Honda Service Manager and was getting the run around like they knew this issue that they not attended. I called and explained on their email the issues they didn't took care of. I even took the car down on a Saturday and Manager wasn't at location. When I finally spoke with them they said they don't work on Cadillacs, My answer was they sold it to me and needed attention. How can you sell a car with problems and to top it of from a reputable HONDA Dealer, they said to use the Warranty but the Warranty covers Drive Train not Preventative Maintenance or overheating. They said it's not there problem. I gave these guys every Dollar I had for Down Payment and now the next Day I need to come of my Empty Pocket some more for repairs that they should of taken care of before sale. The Salesman didn't have an idea or clue about this Car. Bottom line I should Not Pay for something that they should of ***** care of before putting it Up for Sale and lying to the Poor Customers...I have Documentation upon request.

  Business response

  10/16/2023

  We will reach out to the guest.   My Service Drive Manager (***********************) left him a message and we were awaiting his response.   We will reach out to him today.     

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  November 5th, 2022 - Drove the Pasadena to purchase a vehicle. The vehicle was a certified used 2020 Honda Accord. We were told by the salesman, ********* and the finance representative, ******* that the certified vehicles come with a spare key. They could not locate the key on that day so ********* said he would look for it and send it to me through the mail. I have been trying to get this resolved with no resolution or response through attempts via email, text and voice calls. I am attaching emails that were sent to Sales Manager, **** with no response. I am also including text messages between myself and *********. I would like the dealership to keep their promise and send me a key they promised. FYI: I was not able to send the emails and text messages because my file was too big. I can send them via email.

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