We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Videographers

          NextPro

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Videographers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 10/26/24, I purchased a game film and highlight reel package from NextPro in the amount of $299 for my son's Lacrosse Tournament Legends Fall Faceoff in *****, ** on 10/27/24. Per the account the game film would be available by 11/7/24. It was not available on 11/7/24, I gave it a few more days and it was still not processed so I emailed the company on 11/13/24 asking why the film was not available. I received an email from the company stating "the footage for your games was deemed corrupt due to faulty equipment. As our way to show our sincerity for this situation, we will issue you a full refund AND additionally provide you with free film for an extra event for this fall or in 2025 of your choosing" I have followed up with multiple emails inquiring when I can expect my refund to which I have only gotten the response that the refund request is still in queue with their billing team. They do not have a contact number listed on their website to call and speak to someone personally. Both my son and I were looking forward to having the game film and a highlight reel to send to prospective college coaches and they failed to deliver the product and are now failing to issue the refund for the product they could not produce due to their faulty equipment.

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a package on October 19, 2024 for a single user license to download *all* of the team games (for a single team) at the Club America Cup 2024. (Screenshot of the package details attached. URL I provided will take you to this order page.) The cost for the package was $299.10/19/24- I was sent an email with a link to Cup games for that team, but not all of the games were there. The final/championship game was missing. (supporting screenshots attached).After many back-and-forth emails, where they asked me for information I had already given them, where I told them the final/championship game was the whole reason I bought the package and I want a full refund, and many delays, I finally had to ask to speak to a manager. 11/9 - Three weeks after the purchase, they said I would receive a partial refund of $59.80 out of the $299 that I paid. I did not purchase the license for any of the games but the one that was missing. They did not fulfill their part of the agreement, which was that I would have access to "all" of the games for the team. If I could have purchased the download for a single game, I would have, but they did not offer it and instead forced me to buy the whole package that was to include all of the games. But they did not deliver what they said they would. I need a FULL AND COMPLETE REFUND of $299.

          • Initial Complaint

            09/12/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased game film for the Adrenaline Western Shootout 2024 lacrosse tournament held in ****************, **. Five games were played. However, I only received film for four games one of which was incomplete. I communicated with the company about this issue and a refund for one month to no avail.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Pasadena, CA 91101-5421

          Visit Website

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.