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          Business Profile

          Plumber

          Direct Connection Plumbing

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Plumber.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            on June 28, 2022, i had direct plumbing replace all plumbing under my mobile home. when the job was completed, I was told that the job had a lifetime warranty. I was told that I would receive a copy of my warranty and my receipts. as of today, I still have not received any paperwork for work completed or my warranty, it has now been five month and after numerous phone calls and talking to their office and **** i have still been unsuccessful in getting any results. thank you ******* ****

          • Initial Complaint

            06/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company installed a new water heater in my home on May 31. I called my warranty company (First Am Home Warranty) on June 2, advising that the new water heater is leaking. They sent a new claim to DC plumbing. Their plumber arrived on the morning of June 3, verified the leak, verified that it needs to be replaced, & left. I have left voice mails, texts, & emails (as directed on their outgoing msg) daily since June 3 but have not received a reply in any way. According to my warranty co, DC Plumbing is disputing (with the warranty co & the distributor of the heater) who is responsible for getting the second new water heater to my home so they can install it. It’s now been a week without hot water & I paid them over $600 out of my pocket for the initial installation. To add to my concern, my elderly mom who has been in the hospital for 4 weeks & has chronic health issues, is coming home today. I feel this is unacceptable service.

            Business response

            06/16/2022

            This issue was resolved on 06/09 at the customer's request. 

            No further action needed. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Perris, CA 92570-9626

          (951) 232-4989

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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