Complaints

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/25/22 UHC *** was contracted to perform house renovations. A down payment of $1000 was requested. Scope of work was kitchen (cabinet staining, countertop) and living room flooring. The formal written contract states 2 weeks to cancel. There is no distinguishing id number on the ******************************* *** wanted a Zelle down payment of $1000 while the representative was still in the house. UHC *** was not able to receive the Zelle transfer immediately, and requested a check for $1000 instead. The next day, both sums of money had been paid from my account. I notified ***** via text, and he replied that he would immediately Zelle $1000 back to me. This failed. As an alternate ***** did drop off a $1000 check to my house. I was not home at the time and it was not noticed that the check was made out to ******************* and not to *********************. No further contact was made from UHC *** with reference to the check nor the work, so in about 10 days, I texted ***** that I was cancelling the contract. ***** acknowledge this action via text. From that point, I have been nudging ***** to return the full $2000. He is now no longer responding to my message. I have a list of all text, email and cell calls that I have made. UHC *** has verbally acknowledged that they will return the full sum of $2000, but they are following through. On 4/18/22, I spoke to *****, and he said that a check for the full amount had been sent to me the previous week. **** Informed Delivery program sends me a daily email with pictures of all my sorted mail at the post office before it is loaded on the truck for delivery. I have not seen Gables letter. On 4/20/22, I texted and left a voice mail with UHC ***, stating that I needed closure by Friday 4/22/22. On 4/24/22, I sent a further email to UHC *** stating that we needed to close all issues by the end of day 4/25/22 or I would be filling a complaint with BBB. As of 4/26/22, 3:08am, I have not been contacted by UHC ***. Please help to resolve this issue. Thanks.

  

  Business response

  06/24/2022

  I am confused. ***** cashed the refund check that was given to him?

  Thank you 

  *********************;

  Customer response

  06/25/2022

   
  Complaint: 17110014
  
  I am rejecting this response because: the refund check that was provided was for $1000. The total deposit that was given was $2000. I am still owed $1000. Please let me know if you need more information.
  
  Sincerely,
  
  *********************

  Customer response

  07/19/2022

  From: ********************* [mailto:********************]
  Sent: Monday, July 18, 2022 7:35 PM
  To: info <************************************>
  Cc: ***************************************
  Subject: Status of Complaint ID#********

   

  BBB, could you provide a status for the subject line complaint?

   

  I provided a reply to your last communication on 6/25/22, where I stated that ***** has not refunded the full deposit. Note that 2 sums of money were given to *****. One was from a Zelle transfer for the sum of $1000, and the 2nd was check #*** for the same sum of $1000. Both sums were debited from my checking account on 2/25/22. The reason for the double payment was because ***** mentioned that the Zelle transfer was not working. At that point, I provided a paper check. Apparently, both the check and the Zelle transfer were ok. I am still owed $1000.

   

  I will call you tomorrow (7/19/22) to discuss the above information with you.

   

  *****

  ************

  Customer response

  07/30/2022

  ********, this case is not yet resolved. I placed a deposit of $2000.00 and UHC has only refunded $1000.00. UHC still owes me $1000.00. Please check my previous status provided to BBB. Also, I am available to talk with BBB, at your convenience... *****

  

  Business response

  09/06/2022

  ********************* has had many issues with his bank and his belle. I have sent him a zelle payment 5 or 6 times. His bank has had problems with the wrong name or the wrong spelling of the name. I have given him a check and then the zelle would hold the money for days. so I would cancel the check. i have been going back and forth with him for months. He is now paid in full. I would like the complain removed from here due to he has been most of the problem.

  Customer response

  09/09/2022

   
  Complaint: 17110014
  
  I am rejecting this response because:  I have an exhaustive number of emails and text message, as well as banking proof and a signed contract with UHC, for everything mentioned below. I have excluded a lot of communications (email, text, voice mails) which went unanswered. The fact that UHC eventually returned the money is proof that the below details are true. The process to recover the deposit,took 6 months. I believe that the only reason we have closure is that the BBB was involved in forcing a resolution. I would not recommend UHC.
  

  
  On 2/25/22, UHC (United ********************** provided a quote for house renovations. A down payment of $1000 was requested. UHC wanted a Zelle down payment of $1000. I initiated a Zelle transfer to UHC for $1000.00. UHC was not able to receive the Zelle transfer while still in my house and requested a check for $1000 instead. I provided a check for $1000.00, The check showed my name, address, and bank information.
  
  On 3/2/22 (3 working days later), I noticed that my bank account showed that both the check and the
  Zelle payments had been paid from my bank account. I immediately notified UHC of the double payment.
  
  On 3/10/22, due to inactivity and within the cancelation period, I notified UHC that I was cancelling the contract.
  
  On 3/17/22, UHC delivered a check to my house, with the wrong last name on the check. I felt that cashing in the check which was made out to somebody else was not correct and notified UHC of this fact.
  
  On 3/21/22, UHC tried to Zelle the money, but was unsuccessful. UHC eventually suggested they would drop off a new check to my house.
  
  On 4/18/22, I contacted UHC,and they said the check was in the mail. I subscribe to **** Mail Imaging and I did confirm that the letter had not been photographed by ****.
  
  On 4/26/22, I opened a case with BBB (Better Business Bureau) to assist in the recovery of my deposit.
  
  On 6/1/22, after more than a month of inactivity, I cashed in the check which was provided almost 3 months earlier. I added details on the back of the check to describe why the name on the check had a different last name. The check was accepted.
  
  On 8/2/22, 2 months after the first check was deposited, I received a 2nd check in the mail, for the sum of $1000.00. This check was dated 6/10/22. I deposited the check the following day, and the check deposit was reversed the following day due to Not Sufficient Funds.
  
  On 8/14/22, UHC suggested doing a Zelle transfer, and requested my transfer details. I provided my name,email, and phone number, even though all this information was already with UHC.
  
  On 8/30/22, I contacted UHC to ask for the Zelle transfer status.
  
  On 9/1/22, UHC initiated a Zelle transfer of $1000.00, which cleared within a few days.

   

  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩