Complaints

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Lied to and spectrum stolen my galaxy 22 ultra phone. Everything the Mt sterling KY store did was wrong. They took my phone that I was paying in at at,&t and I picked a phone out so I'm paying in a phone with spectrum and 1 with **** because they were too pay it off but now told it is up to store and store says they sent it in and can't get it back but customer service says you can if manager wants to do it. So you can't talk to anyone because there is no one to talk to. Beware People by the scams spectrum is doing. Spectrum tells me I'm out of luck because the store shouldn't done that but store won't give it back. SCAM !!! Can proof it. I want my galaxy 22 ultra back or pay it off at **** like you promised. The store has audio and video but nobody will do anything !!!! Bad Business

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6/23/2024 I visited spectrum office at ********************************************, On the window they were advertising an offer of payment on your phone lines. It consisted of buying your/ pay off your phone lines with another company as long as they were transferred to spectrum. In my case from ******* to Spectrum. Maximum pay out of $2500. I spoke to Sore Specialist ( ********* ****) who guaranteed me that as long as I open 3 lines with spectrum they would pay off my lines with *******. I of course believed her sales pitch and fell for it. I thought that she was an honest and sincere person and transferred the lines. I owe ******* total of $1553.00 . Later stated that to qualify for the full buyout since I had only two lines to transfer I needed to open an additional line. and that I need to purchase a Table and open a phone and that would guarantee me full buyout. Later I found out that it was all lies and that because I only transferred to phone lines that only a total of $1000.00 would be paid to me as soon as proof of amount owed to ******* was submitted . Almost a month has passed and I am still contact Spectrum to finally settle and pay the amount owed ******* of $1000. I have spoken to numerous customer *** at ********************** and I still have not gotten a satisfactory answer of where the funds are. On top of sprectrum leaving me in a final bind I still haven't gotten the $1000.00 promised to me stating that because it is a new program they a in counter numerous kinks and that many people are still waiting for their money. This situation a dire and it requires someones attention from parent company in **********.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To Whom It May ********* filed a complaint on Spectrum on July the 11th initially. Though I never got an assigned complaint number!Any how this complaint is about the discrepancy in my current billing from a $***** monthly promised on May 21, 2024 for a year and it's change to ***** in this July 2024. I called Spectrum on July 11 and spoke to a Tweetie! After an hour long investigation and a book long explanation she failed to indicate the increase and discrepancy of the charges! Then she transferred me to a ******* for resolution! ******* reiterated what she had gone through already and yet no explanation of the increase why the promised 365 day year time had shortened to 30 days! Later the same day I get a call from a *****>. ***** stated that ****, who had promised me the ***** for a year had made a mistake of entering the pertinent code and the monthly charge should have been ***** instead! I sure would like to see how one can be promised one thing and obliged to pay another! Thank you

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Spectrum is trying to charge me for months I was qualified for apc for Internet. I called the program,they stated ,no lapse in program. They refuse to call and confirm what they are telling me. Tried to cancel service many times get hung up on or the run around. I've talked to upper management. Charged me late fee out of my assistance.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January of 2023 I was accepted by acp for internet; so I chose spectrum; the acp does not pay the ***** hook up for the box to recieve internet; in January I was told that cause I am low income that the ***** hook up was fee waived I was recieving ****** in s.s. and I was to pay ***** and the acp was to pay *****. until march when the acp was not paying the ***** to spectrum they where paying to q link so I was told by acp to do another application; so I did. After that I was not fee waived for the same account just different numberson the account from the acp. Then I find out that the acp did not pay spectrum for the ***** in march so spectrum is charging me for that as well. Every month sense I got the inter net I have had nothing but problems every month at the end of each month. Now they call me daily about this amount. I do not owe it and I am not paying it. I have contacted the acp as well on this matter. I never missed of payment and I owe no payment. thank you

  Business response

  09/08/2023

  Good Afternoon,

  I believe that your complaint may be for Spectrum *************** services company.  Our company is "Full Spectrum Group", we provide lab instrument services.

  Thank you,

  Full Spectrum Group

   

   

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/12/2023 I got internet and a cell phone from spectrum the phone was received broken . I have been trying to resolve for 4 days spectrum refused to replace my device they want to charge me 100 hundred dollars to replace it . I turned off my service from cricket to get spectrum and now I have no phone at all this is very unprofessional.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩