Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
1,693 Customer Reviews
Review from Kelli V
4 stars02/12/2025
I had to call customer service, but everything was taking care of within two minutes. No complaints.Review from Dalton J
1 star02/12/2025
very hard to navigate and cannot understand agent had to jump through hoops to access $4.42 never again
Blackhawk Network Holdings, Inc. Response
02/13/2025
Hello ******,We're sorry to hear about your frustrating experience with accessing your funds and speaking with our support team. We understand how important it is to have a smooth and hassle-free process. Our team will be reaching out to you directly to assist with resolving this matter. Thank you for bringing this to our attention.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Richard M
5 stars02/12/2025
Great customer service and easy to get through to the customer service teamBlackhawk Network Holdings, Inc. Response
02/13/2025
Hello *******,Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team and found it easy to reach us. Providing excellent support is our top priority, and your feedback reassures us that we're on the right track. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Winnie T
5 stars02/12/2025
Professional and quick to resolve the issue, my problem was dealt with and n a timely responseBlackhawk Network Holdings, Inc. Response
02/13/2025
Hello ******,Thank you for your kind words! We're thrilled to hear that our team was able to assist you promptly and professionally. Providing excellent service and resolving concerns quickly is our priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from noel u
5 stars02/12/2025
The customer service experience was seamless and solved my problem quickly without issueBlackhawk Network Holdings, Inc. Response
02/13/2025
Hello ****,Thank you for your wonderful feedback! We're delighted to hear that your customer service experience was seamless and that we could quickly resolve your issue. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Linda K
5 stars02/12/2025
You were able to solve my problem with my prepaid card being blocked and arranged for a replacement.Blackhawk Network Holdings, Inc. Response
02/13/2025
Hello *****,Thank you for your kind words! We're so glad we could resolve the issue with your prepaid card and arrange a replacement for you. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Nakeisha A
4 stars02/12/2025
The customer service agent was very helpful and provided an immediate solution concerning a card error that I was very upset about . I managed to remain calm with the help of the representative and he provided a solution that I could not get while trying to navigate through the website. Very happy with the services provided .Blackhawk Network Holdings, Inc. Response
02/13/2025
Hello ********,Thank you for sharing your experience! We're glad to hear that our customer service representative was able to assist you promptly and provide a solution to the card issue you encountered. Your satisfaction is important to us, and we appreciate your patience and kind words. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Anna W
4 stars02/12/2025
The *** with whom I spoke was very professional and knowledgeable. Great customer service!!Blackhawk Network Holdings, Inc. Response
02/13/2025
Hello ****,Thank you for your kind words! We're delighted to hear that our representative provided you with professional and knowledgeable service. Ensuring a great customer experience is our top priority, and your feedback means a lot to us. If you ever need further assistance, please don't hesitate to reach out. We appreciate your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Ava B
5 stars02/11/2025
Excellent service and a great way to reward your customersBlackhawk Network Holdings, Inc. Response
02/12/2025
Hello Ava,Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our service and that it has helped you reward your customers effectively. Your feedback means a lot to us, and we're grateful for your support. We look forward to continuing to serve you!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review from Stephanie C
4 stars02/11/2025
There was an issue activating a virtual card but it was resolved. *** was great and resolved my issue.Blackhawk Network Holdings, Inc. Response
02/12/2025
Hello *********,Thank you for sharing your experience! We're sorry to hear you initially had trouble activating your virtual card, but we're glad our representative was able to assist and resolve the issue for you. We appreciate your feedback and your 4-star ratingit means a lot to us. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
Customer Review Rating
Average of 1,693 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.