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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
A person call ********************* title of loan manager told me approve 5000 for get a loan and then told me need to paid 200 for insurance secure where I paid that. When I paid it transfer me with agent of ******** and transfer the money and give his name and said everything that the person told me like purpose of business and can doing transfer the money. I believe in this people because send me by the email agreement of the loan for paid monthly and thats why I believe. And now I think it is fake. No believe in this kind of people. Thank you.Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company offer a loan took money for insurance. Then requested more money and then want gift cards back in August. They just called me today 12/8/2023. Offering me another loan different number different company name same address same names.Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Best Finance America offered me a loan.They continued to ask for upfront fees.I ended up giving them $800.They told me that as soon the fees were paid,they would send the loan to **** called them and they said it was on he way.This went on for abouy a week.They gave me excuses why it was being delayed.Now I can't get in touch with them.I talked to **********************************.I wwant my money back.Initial Complaint
10/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company offered me a ****** loan at first said I approve took all my info bank routing account number all of it. Said there would be a $300 charge for insurance since my credit is bad. Ask for payment on an **** card.Then when he came back he said it was going to be ******. I agreed. He told me he was going to send the $ through a 3rd party to have it deposited this 3rd ***** was US Bank. I was ok with that until best finance America called me and said us bank was going to call and verify things he don't give him any of his info and tell them it was a gift from a friend for medical stuff. So when the bank called I tried to say all of that.(cause I really needed the $). The person from the bank asked for a phone # so I gave him the number I had. He comes back on the phone calls me a liar and says I have to pay $600 dollars 3 for CA taxes and 3 for lieing. The loan company said they got the bank to take 3 from there side and I paid 3. Which he asked me to pay it with an **** card. Then the bank said they couldn't deposit the $ in my account so they put it on a debit card and wanted $500 to get it to my front door in 2 hours. 3 was for activation a 2 was for ****** I pAid 2 I believe and after very many phone calls. the bank took the remaining from BFA. Once again asked for payment with an **** card. Then IRS from ND calls said i has to paid taxes in the amount of $700. Then wanted another $750 to get it to me. And now it's in the form of a check. Meanwhile I'm getting told that the amount I'm getting is going up because I'm paying in all this money. This company really screwed me financially and mentally. I cannot recover financially now and I'm left in a worse situation than when I started with nowhere to turn.Initial Complaint
08/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I needed a loan from best America and they told me since my credit was bad I needed to pay 158 for a $3000 loan once I gave them the money they told me USbank will call dont tell them our information or they will charge so when they call the guy was rube from the jump I didnt even speak yet and hes angry so he asking for my info and hes being really pushy I gave there number because I called them twice to ask what should I do no answer so when I did he got mad and hanged up on me so Ive called the loan company back they couldnt do anything so I said can I get a refund he said no so now I wasted all my money for nothing and I want it backInitial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
March/ April 2023 got a call from Best Finance America telling me I had been approved for a $5000 loan, no collateral. I had been trying to get a online loan so didnt think anything about it. Got loan papers done then had to take out insurance $250. Then told I would get a call from main office, they tell me I have to pay $600 fees. Then they cant direct deposit and I have to pay for a courier to deliver the debit card/ check. Now understand I am out $2000 trying to get $5000. When I told them to stop the loan and refund my money they said they couldnt refund it that I just lost that money. I stopped loan end of June/ first of July . Hoping the BBB Bureau can help to resolve this and at least get something back. They need to be stopped. Everything had to be paid by **** cards. Thank you ***********************Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Best finance America 7/13-7/14 These people got me for 400$ told me it was for loan insurance. After paying them I got a little skeptical so I did some research on them. They are not a real company the address they have listen is not theres I called the ************************** to see. They said I was going to get a call from us bank I asked for the persons name and what branch he was from and I called the bank he said he was from and they said they have never heard of him before. I called to get refund and cancel they are now saying rude and disrespectful things to me. They lol when I asked for my money back and they said that scammers do not do returns. I was like you got me thats the truest thing they told me. I then proceeded to inform them of me filling a report and they said go ahead the Americans have to catch them and there is nothing anyone can do anyways that American laws do not apply to them.. so watch out and do not I repeat do not go threw themInitial Complaint
06/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
June 3 they offered me a loan I paid $210 for the insurance and then we told I needed to pay the bank to deposit the money in my account. I told them to cancel the loan and they said they would and that I would get the $210 back. Now to today's date if June 14 after many emails and phone calls I was told very rudely that I had to pay to cancel the loan and that I would not be getting the money back. I am a single disabled mother of an autistic child we don't have a lot of funds.Initial Complaint
05/15/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company reached out to me with the offer of a secured loan. After giving my information and working out loan details they transferred me to the supervisor who then states I needed to pay for a private insurance policy (210$) prior to receiving funding on the loan. They asked me to cash app the money or go to get a gift card. This immediately was a red flag for me and after looking deeper into the company it appears this is a scam and have been doing this for quite some time. They need to be stopped. The phone number to the supervisor is **********. This went to a personal phone which only verified my instincts. Please stop **** people before they steal from anyone else.Initial Complaint
12/30/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I originally signed up for a personal loan, the company then changed it to a business loan so I paid $650 ( $150 for the loan insurance and another $500 for bogus western union tracking numbers) ****************** and ********************* kept asking for more money and I said No. I was told that I could have my $650 back if I paid a $200 cancel fee for western union tracking numbers that were created but I spoke with ************* fraud and this never happened. I went 2 months of the run around and they are saying that I can pay $200 more to release the funds or $200 to cancel and I don't have either or. Also they make me buy these **** prepaid cards to pay them and now I am told that I was scammed by a company that has a whole website. I kept in contact with them via text and I also have a signed document from them. I want my money back because I know that they are not going to do my loan for $5000 because it's a scam. I also want this company investigated because they should not have people buying **** cards to pay for fake western union numbers and loan insurance. I contacted everyone on their website and they all said I have to deal with **** whom then started sending me over to ****. No one would help me because they knew that I just got scammed by them.
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Contact Information
Pleasanton, CA 94588-8550
Customer Complaints Summary
19 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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