Complaints

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************************* from CJM Association force charged $10k restoration fee onto my account which should have been covered by the association's insurance, thinking that young ***** female immigrant would be soft-spoken and an easy target for this financial exploitation.In March 2023, there was water damage from behind my bathroom wall that leaked to the neighboring unit downstairs. My insurance would not cover it since there was no damage in my unit and it was not a result of any human errors or negligence of tenants inside our unit. The HOAs insurance, which covers wall-in, should be able to cover this case since the water leak was from behind the wall. However, instead of opening an insurance claim and starting the investigation, HOA supervisor ************************* sent me a hearing invitation through mail while I was abroad. She held the hearing in my absence and decided to charge the $10k invoice onto my account. Knowing I was abroad, she sent me the hearing invitation (including a Zoom link) and the decision letter through physical mail, which I only discovered after I returned to the U.S. three months later, in September. After I pointed out that the HOAs insurance does cover wall-in and tried to open a claim with the HOAs insurance broker, ************************* forcefully withdrew the claim with the insurance broker and insisted that I pay the $10k fee. This is not just negligence; it's a clear case of targeted discrimination and abuse of power. She might see me a young ***** female immigrant as an easy target for this blatant financial exploitation. Her actions are not just deeply unjust; they are discriminatory. Im filing this complaint against both CJM HOA for their failure in handling this situation and especially against ************************* for her blatant discriminatory behavior and unprofessional conduct.

  

  Business response

  12/29/2023

  Please see attached letter of response. Thank you.

  

  Business response

  01/08/2024

  Please see the attached

  Good morning,

   

  Attached on behalf of *********************, please find correspondence of todays date, along with referenced enclosure, relative to the above matter.  Please direct inquiries to *******************

   

  Thank you.

  Customer response

  01/09/2024

   
  Complaint: 21038255
  
  I am rejecting this response because: the respondent is not trying to resolve the issue at all. I've already requested another hearing multiple times and ************************* rejected it all. I will escalate the issue to state senators and state HOA supervision agencies. 
  
  Sincerely,
  
  ********

  

  Business response

  01/23/2024

  Please see the attached

  Good afternoon:

   

  On behalf of ************************, I am attaching her Response to Complaint No. ******** relative to the above matter.  Please note, hard copy to follow by mail.

   

  Should you have any questions, please contact ****************** directly.

   

  Thank you,

   

  *********************

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  CJMASI was busy sitting on almost 4000$ of my funds which I paid by mistake over the years (I had duplicated the HoA payments by mistake). When I asked them to investigate, the reply was not germane to my ask. Instead "Let me know if I can help you with anything else". I let that slide by.It is 3 weeks now, since they sent me a refund. They are not providing me with status updates. Their arrogance is unbelievable. They do not check their emails on Fridays and weekends. How difficult is it to deal with urgent issues (which takes few seconds to resolve) by checking their email on their phone?The HoA BOD member was supposed to sign off on the reimbursement request. Something which should take 5 seconds. CJM can't even influence the HoA BOD member to do this simple ask. I am spending hours just following up with these indifferent folks. I threatened them with a lawsuit. Still they don't care and are not responding

  

  Business response

  09/13/2022

  Hello,
  
  The owner, *********************************, mistakenly set up duplicate payments for his monthly assessment. Our ***************** cancelled the one auto pay that they were able to and the owner requested that he be reimbursed by the Association for the amount he had paid twice.  Our ***************** issued a reimbursement check to *****, but only one of two board members approved it. CJM ASI does not have authority to sign checks or issue payments. Two board members must review and approve all payments. We reached out to a second authorized board member in writing and by phone, asking that they approve the reimbursement, but they did not respond or authorize the payment. Prior to this matter, CJM ASI had terminated our contract with the Association, therefore after August 31st, we no longer oversaw their payments and directed the owner to the new management company. In addition, we sent any and all documentation pertaining to this reimbursement to the new management company. 
  
  Our management agreement specifically outlines that we have no check signing authority, therefore, we could not expedite this payment. The Association is run by five board members and they are the only ones with check signing authority. We did bring this to their attention, but unfortunately, they did not take action to approve it. 
  
  
  Please note that our office is open Monday-Friday from 9:00 am to 5:00 pm.  Our on-call manager is available for maintenance emergencies that threaten life or property when we are closed.  We do not respond to calls or emails over the weekend.  On the Friday mentioned, we let our staff leave early for Staff Appreciation Day, which is an annual CJM event. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩