We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Auto Parts

          Tesmanian

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Parts.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            06/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Confirmed order May 20th shipping eta was 2 weeks later. It's been 5-6 weeks no update.Read online that their main excuse is damaged shipment which they emailed to me saying my shipment was also "damaged" Delete negative reviews to trick consumers like me into purchasing.No shop in ***. Tried calling no picking up. Tried going to their shop but there was no shop.Online says they don't operate in the ** but they claim to

            Business response

            06/20/2024

            Hello *****, 


            Thank you for your email.  We understand that you have confirmed in waiting for this item to be back in stock within 3-4 weeks from the time you ordered in 5/20/2024.

            We are sorry for this delay as the logistic market has changed tremendously in May & June, which affected all shipments ETD / ETA dates. As of today, 6/20, this item is almost arriving to us and the new estimated date is 6/28 .

            Once the shipment arrived, we will def put your order as priority  or you can choose to do local pick up at our Pomona/Diamond Bar Location. Would you like to continue waiting  or cancel for a refund? 

            We once again apologize for this inconvenience and truly appreciate all your patience. 

            If you decided to keep the order. we'd like to honor you a ***** courtesy store credit to compensate for this delay. Please advise. 


            Customer response

            07/05/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***********************

          • Initial Complaint

            05/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased a pressure washer from this company , but leaked out of the box , emailed company and they keep asking for a video of it leaking which I submitted. I just want to return it and get my money back They do not answer phone calls and take much to long to respond to emails. I wish I had checked BBB and see their F rating before the purchase

            Business response

            05/30/2024

            Hello,

            We have review the customer complaints and responded in a timely matter. As standard procedure, when customer has a complaint, we require customer to take videos or photos showing how the product is not working which customer has sent to us and we have reviewed it. We have sent customer a replacement for the item he requested.

            See below:

            Original ***** Tracking: 272610463350

            Replacement ***** Tracking: 274168078997

            Please resolve this case favoring us. Thank you

          • Initial Complaint

            01/24/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered floor mats for my car on December 13 2023. on dec 19th, i reached out tesmanian asking where was my package as ***** had checked off the package was delivered yet i had not received anything. Tesmanian initially responded that ***** had made a mistake and accidentally checked off it was delivered but was not and i would have it in a couple days. after a couple days, i asked tesmanian again about the status. i received a response they were looking into it. on dec 20th, i asked for full refund as i still had not received anything and i was going out of town needing to purchase mats prior to traveling. I ended up purchasing mats from a local store since i was in need of mats for the road trip. On dec 27th, i received an email from tesmanian stating ***** delivered the package and they were not going to refund me anything as they are not taking responsibility. This complaint is being issued solely on principal. this is not the first time i have purchased from tesmanian but is the first time i have issues. I'm seeking a full refund of the item i paid for asap.

            Business response

            01/29/2024

            Hello ****, 


            Thank you for your recent communication with ** and it shows that we have resolved this issue. The replacement was shipped with ***** Tracking 789157226457

            We assume this case was opened prior we got a chance to respond / resolve your concern? If all is resolved, please kindly close this case :)

            We appreciate your business and being our valued customer !

          • Initial Complaint

            04/13/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I pre-ordered 2023 Model X rear cargo mats for my 5 seater. They only sent the top mat! I reached out to customer service and they were slow to respond. A week later they reply and want to charge me double to get the bottom mat since they are now selling for a higher price online. After complaining I was not sent the product I ordered, they say they will finally send the rest of my order but the I will need to pay $20. I already paid for my order and shipping, why would I pay again? Now it's been a week with no response.

          • Initial Complaint

            02/05/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I could not get a response from the sales/customer support on anything related to my order on 1/18. The phone is never picked up and emails were never responded to. More specifically the 3rd Row Seats Back Cover **** having issues with the supplied velcro sticking to the backs of the 3rd row. I believed from the video that the velcro hooks would stick, but found out that the carpet is cut pile and not loop. So I had to use the adhesive strips provided. It does not stick very well and moves around a lot. I can keep trying, but I'm not sure what else I can do to make them 'stick'.

          • Initial Complaint

            02/04/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I ordered a Tesla model s car mats in late December/early Jan and received them. I needed to exchange the back mat as the front mats fit. I needed a model 3 mat for the back. I was instructed to send back the mat and they would replace. I had to send the mat back and pay for my own shipping. They received the mat on 25th and didnt respond. Ive since emailed them multiple times at the following email ******************************** with zero response. I am now out $300+ dollars and still no back mat (that I paid for) for my vehicle.

          • Initial Complaint

            03/03/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Purchased a front truck organizer storage box online from Tesmanian on 2/21/2022 for $99.99. The product arrived to our home two days later on 2/23/2022. Both the packaging and the product smelled strongly of cigarette smoke. I discarded the packaging and attempted to air out the product in our garage for a week before considering a refund or replacement. The product still has a strong cigarette smoke odor and now the garage has the same odor. I emailed Tesmanian (see attachment) on 3/1/2022 to request a refund and they have not responded. The order number associated with this product was TES-87815. I would like a full refund from Tesmanian for this unusable product. If Tesmanian wants the product returned, then I would like for them to pay for shipping.

            Business response

            05/05/2022

            Business Response /* (1000, 8, 2022/04/26) */ Contact Name and Title: ****** Contact Phone: ********** Contact Email: ******************* Hello ********, It seems like you returned the item to us on 3/8/2022 and a refund was granted on 3/9/2022. Thank you for speaking with us today to confirm this has been resolved. Please kindly close this case. We greatly appreciate you. Please do not hesitate to contact us for any questions. Consumer Response /* (2000, 10, 2022/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fully refunded

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3416 Pomona Blvd

          Pomona, CA 91768-3236

          Get Directions
          Visit Website
          (909) 869-8550

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.