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Bank of the SierraThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 26th and 27th I tried to access my bank account from my home from two different computers that had been used with this bank since I opened my accounts.I was Denied Access to My Account; Note my address is in ********************** and our area is on Fire! Did you hear me? ON FIRE! And I need access to my accounts in an Emergency Situation and you Bank of the Sierra are apparently demanding that I agree to all terms and conditions by your latest 3rd party vendor in order to once again access my account.Now, did I mention there is no where to Opt Out and still have access to your account? There is not, you are denied access you cannot move forward! Next, I do not know your 3rd Party Vendor, nor am I comfortable entrusting my private data to a 3rd party outside of my bank. Further, to allow anyone to monitor my accounts and decide if it is me or not and whether to provide me access to my account is unacceptable. **** of America started this Nonsense in 2020 just as my husband lay dying and I had to take over all the bills and their vendor made my life h*** It was not enough that twice I had to go into their bank and show them my Picture ID, and compare it with my **** of America Picture. I am not going through that again ever. No, I have the right to reject your 3rd party vendor and to be FORCED into signing a contract with a company I do not know for services I do not want, do not believe and have found through personal experience only dis-serve the customer. I urge you to offer an Opt Out Button quickly as I do not believe it is legal force anyone into signing a contract or accepting a contract with an outside 3rd party just to access your own funds.If you want me to vacate my accounts I will need 45 days and do so.CARemingtonBusiness response
07/01/2024
RE: BBB Complaint *********************************
ID ********
To Whom it May ************** 07/01/2024, Bank of the Sierra mailed the customer referenced above a detailed letter explaining how the Bank shares information with third parties to provide online banking services and prevent fraud and identity theft. The Bank also described alternate methods for account access.
Please let us know whether you have any further questions related to this matter.
Sincerely,
Compliance DepartmentCustomer response
07/01/2024
I am rejecting this response because: Today is 7/1/2024 and naturally I have not received any snail mail as described, if I was sent email then I have not yet received as we are having fires where I life and phone calls and emails are spotty at this time.
While I thank the Bank of the Seirra for their response it is not the response I had hoped for, nor needed. We do not live in Communist ***** where we are dictated to without options or the freedom of choice. Corporations that follow this path neither provide good customer service nor care in my humble opinion.
I will consider this case now closed! I reject the response as deficient and no further communication is required and I thank the BBB for their intervention.
Respectully,
CARemington
Initial Complaint
12/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**** refused to resolve my issue regarding a money transfer from my Business Account Bill *** to my Personal Checking account in which both accounts are with Bank of the Sierra. When calling the corporate number, the representative was rude and failed to resolve my issue. When asked to speak with a higher up she placed me on hold and then would take me off hold and act as though she was transferring me which continued for over 45 minutes. This is rude, unprofessional and due to my finances being in their care is needing someone to justify these actions as I have placed my trust and money with this institution.Business response
12/27/2023
December 27, 2023
*****************************
****************************************************
Phone: *********************
RE: BBB Complaint *****************************
ID ********
To Whom it May Concern,
Bank of the Sierra received a complaint via mail on December 27, 2023, from the BBB regarding Mr. ******** In their complaint, the customer stated they were requesting resolution regarding a transfer made via the ******************* *********** that was not completed.
The Bank had already researched this matter and the customer was notified on December 22, 2023, that the disputed funds had been returned by the receiving institution, credited back to their account, and their complaint had been fully resolved.
Please let us know whether you have any further questions related to this matter.
Sincerely,
Compliance DepartmentInitial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My account was debited 98.00 17 times I have disputed charges 4 times I have called the bank several times and have been told 3 different things. They are not sending me proof of the debits that were made as promised in their letter.Business response
08/25/2023
August 25, 2023
B***** ********
b********************
Phone: ************ Ext: ***
RE: BBB Complaint Brandy Church
ID 20507554
To Whom it May Concern,
The Bank of the Sierra was forwarded a complaint by you on August 22, 2023 from Ms. Church. In her complaint, the customer stated they were requesting resolution regarding the outcome of disputes the customer had submitted for multiple transactions.
The Bank has notified the customer that we are investigating the dispute, and the Bank will further notify the customer of the outcome of our investigation when the Bank has reached a determination.
Please let us know whether you have any further questions related to this matter.
Sincerely,
Compliance DepartmentInitial Complaint
07/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 6-8-23 I went to the Clovis branch of bank of Sierra and opened a CD for $13,000. @4.55% for 13 months. I received an e-mail about the offering. I have a print out in re: the transaction. Then early July, I received a letter and a phone call saying this transaction is no longer valid. And if I did not come in person to change the terms, the CD wold auto be renewed at 2.58%. I could have invested the amount somewhere else without loosing dividends. Always thought bank of Sierra was a community bank and was steadfast on its integrity. Why has this change in policy occurred? So disappointed. Have had an account since July 2013.Business response
07/26/2023
July 25, 2023
Bertha Bejarano
b********************
Phone: ************ **** ***
RE: BBB Complaint Laurie Lonnevik
ID 20365058
To Whom it May Concern,
The customer referenced received a detailed letter of explanation on July 25, 2023, along with supporting documentation and contact information for any questions they may have.
Additionally, we contacted the customer on July 24, 2023, and discussed the notice the customer had received, and identified that the customer was confused regarding which account the notice received was for. The customer was satisfied with the explanation provided.
Please let us know whether you have any further questions related to this matter.
Sincerely,
Compliance DepartmentInitial Complaint
10/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Bank of sierra $7200 check deposited and cleared on 05/02/22 None of my cc got paid none bills been paid. I disputed 29 days after the fact of my charges I made were clear but nothing pd out and lost 10 days later bc I waited to long it has been 90 days to late and I've only had the acct 4 months and wouldn't let me close my acct but now I owe -$575 for them letting charges go thru my acct I did not authorize and even after having the over draft protection locked so I couldnt go negative. Haven't found my money no one knows wut happens plz help call the above number or ###-###-#### tyBusiness response
10/20/2022
****** ********
*********************
Phone: ***-***-**** Ext: ***RE: BBB Complaint ***** *******
ID ********
To Whom it May Concern,
The customer referenced received a detailed letter of explanation on October 20, 2022, along with supporting documentation and contact information for any questions they may have.
Specifically, a review of our records has indicated that the complaint filer referenced:
1) Received credit for the deposit referenced.
2) Received credit for transactions referenced that were disputed and communications regarding the outcome of those disputed items had previously been sent.
3) The customer opted out of the Bank’s overdraft product.
4) All charges to the account were authorized and Bank of the Sierra did not identify any bills that went unpaid for which there were sufficient funds.
Please let us know whether you have any further questions related to this matter.
Sincerely,
Compliance Department
Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and. Othing has been resolved. I have documentation but howsver i would like to present my case and would not be able to send everything until i get paid on the first can u plz give me until then bc i have no money to print ir send material tyMs *******
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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