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          Business Profile

          Telephone Contractors

          Numberbarn LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Telephone Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased a phone number from **************************** with an expectation, as advertised by this website, that I could port this number out to my local phone service carrier. However, after countless attempts, I was constantly told by various phone service carriers that it is impossible for them to port this number in. **************************** stopped responding to my e-mail and my request for technical support, nor my refund request. I request a full refund as the phone numbers they are selling are not working and cannot be put in use. I paid USD56 for it.

            Business response

            12/03/2024

            Per our conversation in ticket number 1011867 I can confirm that the customer's number has successfully ported to another carrier and the customer indicated that the issue was resolved to their satisfaction. This is no longer an issue and can be closed. The customer is welcome to reach out to us at any time if further issues arise.

            Customer response

            12/03/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ******** **

             

          • Initial Complaint

            09/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            It's been almost a month since I submitted my order and it still hasn't been processed. I also supplemented my personal information as required by the merchant, but when I submitted the ticket to ask about their processing progress, the result was NOTHING! This merchant said to respond to customer emails within one business day, but in fact they did not do it at all! My ticket number is ******, and I also marked TOP URGENT on the subject of the email, but they still pretended not to see it. Not only is there no telephone communication channel, even the only email channel is not smooth. Is this how you guarantee the customer experience? Your service is absolutely terrible!I hereby strongly urge you to proceed with my order immediately. If you need any further information from me, please feel free to contact me directly.

          • Initial Complaint

            02/10/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased a telephone number from NumberBarn on January.8, 2023. I was emailed on Jan 17, 2023, whom informed me that the number is active. I attempted to port the number into two carriers and was told that the number is inactive. In addition, the number seems to be invalid. I emailed NumberBarn support and attempted to call the number provided on ****** but the number is not a number where anyone can be reached. The support team hasn't given me a resolution after many emails

            Business response

            02/21/2023

            Thank you for making us aware of this issue. Since becoming aware of this, we also found a direct correspondence from ***************************. We have not fully resolved the issue but we continue to work with ****************** to ensure it is resolved. Please let us know if there are any additional concerns.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 3

          Poway, CA 92074

          Visit Website
          (844) 444-2276

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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