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          Business Profile

          Auto Repairs

          QBM Auto Parts

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Repairs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/28/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            July 14 2023 i purchased a catalitic converter from **** at QBM autoparts he pointed it out to mi and said it cost 600 pay me in advance i will have ready for pick up tomorrow I went to pick it up the next day he said part is no longer available I requested a refund of my money he said no refund check in the mail went back following week to ask him for my money again he said i sent check im mail till this day I havent received my 600 dollars

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I haven't received any merchandise or refund after I Zelled them money weeks ago.Just lies and excuses. Very dishonest like their reviews.

          • Initial Complaint

            06/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 4/17/2023 I called to inquire about a *** part. They told me that they had the part and for me to come in. When I got there they told me a different story. They dont have the part, but could order it from out of state. They stated the part will be coming from ********* and will take 3-5 days. They would require full payment in cash only to order it. So I gave them $150 cash. One week goes by and I dont hear from them. So I called to get an update. They change their story again saying its coming from **** and its a shipping issue. Another 2 weeks go by and I dont hear anything. So I go back to the place to request a refund on 5/3/2023. The guy said he would refund me via check and mail it to me per their policy. Another week and a half goes by and I dont see the check. So I go back to the place again for the 3rd time on 5/12/2023 to request for a cash refund. The guy there pointed to a sign that noted, No refund, store credit only. My question is, how do you give someone store credit for a service or product that was never received? The tactic that this business is using to lure people in to give them money and then not deliver the service or product. Then point out the no refund policy. This is fraudulent, bad business practice and should be investigated. I would like my $150 cash back and would like to be compensated for the 3 times I had to drive back and forth to that place. $250 total reimbursement is expected. Also note BBB reports indicates this is not the first time this business has done this to someone. Thank you for your time.

          • Initial Complaint

            02/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 10/26/22 I bought a transmission from them I paid upfront as they requested. They said they would get the transmission in a couple of days and then I could pick it up when it come in. A month goes buy and still no transmission. I tried giving them more time to find a transmission. Another month goes by and still no transmission. Then I start asking for a refund, he kept saying ill give you a refund. I went there 3 times to pick up a refund and I would get the same story I have no money today I can either zelle you in a couple days or you can come pick up a cash refund the following day. I never ended up getting any money sent over from the owner. His excuse then was that someone else handles the refunds and they will send it once he stops driving. And this has been going on for about a month now. It was the same thing over and over and never got a refund. I told them that i am tired of their bs and reqested an exact time when they can send the refund. I was speaking loudly as 4 months have gone by and I still had no transmission or refund. At that point the owner **** told me that he can no longer give a refund and it will only be store credit, and hung up on me. I never even got any parts from them so I don't even understand how my refund can turn into store credit. Attached bellow is the invoice I got from them.

            Customer response

            02/22/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

             

            Good Evening this is ***********************,

            I am the person who filed the complaint on QBM Auto Parts.
            I ended up resolving the issue with that company regarding complaint #********
            I would like to withdraw my complaint as it has been resolved with them providing a refund.
            If you guys need to follow up with me to confirm my withdrawal, you can reach me at this email or at my personal number that has been provided on the complaint.
            Thanks,
            **********

          • Initial Complaint

            06/06/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            i bought an engine from **** at QBM auto parts . he requested me to paid him $4000 in cash when driver deliver . when i got the engine all look good but we verified the engine and it off from an 2019 *** its dont fit into our 2017 *** . call **** and he admit send me the wrong one . he said send out an replacement next week which i m ok with it ,time goes by and still not received , keep calling **** at QBM and he said the driver on the way but day by day still not show up , he keep ignore my call and text . i would like just to get my refund back from these scam ***** .thx

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          3689 Recycle Rd #1

          Rancho Cordova, CA 95742

          Visit Website
          (916) 635-5050

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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