We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Antennas

          Wavemax

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Antennas.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            10/12/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I placed this order the eve of Sept 28th and found the number of units had moved from two to four Booster antenna units. Several calls were made to Max **** without any *********** many e-mails sent out requesting the change of the order. I was informed the order had already been processed and changes were not *********** the interim , I have been diagnosed with pancreatic cancer and wish to cancel the entire order with a full refund directed to my **** credit card ending in ***7985. I still have the products here at home but have no idea of what address to return the items to. Can you please assist?????.

            Business response

            10/14/2024

            Hello Better,

            Thank you for contacting us. We apologise for the confusion this may have caused.

            We have just issued a refund to the customer and she should get a confirmation email with the details very soon. The money should reach you in 5 business days if you paid with a credit card. If you used Paypal, the refund should already be there.

             Please return the order to the following address and send us a copy of a receipt with a tracking number:
             
            4PX
            8369 Milliken Ave.,
            RANCHO CUCAMONGA, CA 91730
            USA

            Please remove or cover the packaging/label you received the items in as some delivery services may refuse to ship the parcel. Because of that, we ask you to use new packaging for the delivery.

            Kindly,

            Team Rewave

            Customer response

            10/16/2024

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 22414810, and find that this resolution is satisfactory to me.

          • Initial Complaint

            09/20/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Ordered on 9/6/2024. Received 9/17/2024. On 9/18 I followed their directions by attempting to s**** the antenna cable cord into the cable outlet on the amplifier and it would not s**** in because they were both the same size. I called ************* on 9/18/24 at ************ and told her what the problem was and why it would not connect, thereby it was not funtional and would not work. She offered me a replacement, telling me that what I had received was faulty equipment, or a refund. I told her that I wanted my entire $***** refunded through the same card that I had used to pay them on 9/6/24. Later that evening I received an email from a ****** who wanted pictures of all that I had received and why it would not work. I took and sent pictures of the receiving envelope, the antenna and its attached cord with cable outlet and the amplifier with attached cords and cable outlet.On 9/19/24 I called my credit cord, Mission Lane, and filed a dispute against the 7.99 and ***** charges(which equaled the total ***** I was charged) telling them all that I had told you and that it would not work because they sent me faulty merchandise. I received an email later that day(9/19/24)telling me that they had issued a ***** refund (and that it would take 14 days to receive it) and my reply was that they also owed me an additional 7.99 because their merchandise was faulty due to not being able to s**** the antenna cable into the amplifier. I did receive 3 of my emails back with ***** telling me that they were unable to deliver them. I found that if I sent them to the email that ****** had sent me requesting pictures the emails went through.

            Business response

            09/30/2024

            Thank you for your detailed message. Im sorry to hear about the issues you experienced with the antenna.

            I want to confirm that we issued a full refund of $59.88 on September 19, 2024. You should see this reflected on your account shortly, as it may take some time for your bank to process the transaction.

            If you have any further questions or need assistance, please feel free to reach out. We're here to help!

            Best regards,

            Team Rewave

          • Initial Complaint

            08/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On 6/30/24 I ordered a rewave TV antenna, then immediately called to cancel my order. I was told I could not cancel because they already processed my order, and that I could simply return if I was not satisfied. I received the product almost 30 days after ordering (on approximately 7/25). I began to immediately attempt a return via email; however, I was not receiving follow up communication on how to return the product for a full refund.

            Customer response

            08/01/2024

            The business URL

            ************************************

            Business response

            08/06/2024

             

            Hello there, 

            Thank you for your notification regarding complaint #********.

            I wanted to inform you that we have processed a refund for the customer. Additionally, they are welcome to keep or safely dispose of the item in question as they see fit.

            Please let me know if there is any further action required on our part.

            Best regards,

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8369 Milliken Ave

          Rancho Cucamonga, CA 91730

          Visit Website
          (205) 843-0112

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.