Complaints

• Initial Complaint

  01/19/2025

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went to Golds Gym back in June 2024 for my last visit and spoke to ***** about canceling my membership (#**********). She told me that my membership was canceled so I didn't think anything about it. After a couple months, I noticed being charged and decided to contact Golds Gym to see if they can cancel my membership and give me a refund. I then was told I need to contact ************* to cancel my membership so I started the process in November 2024 and contacted ************* went back-and-forth with them and determined that the membership was never canceled because they said that I need to contact Golds Gym in ****************. I then spoke to ********, who said that she will work on canceling my membership and give me a full refund. A couple weeks passed by because she said to follow up with her then. I did. I called time after time again and didn't hear from her. I then finally got a hold of the general manager, ******, who said that they can't help me and that I need to contact *** financial again so I contacted ************* and then ************* said that they would cancel my membership in December and now it's is January and my membership still not canceled and I've paid an extra six months of membership dues. Other gyms use ************* and the do not require you to contact *** financial to cancel their membership so be aware of Golds gym lack of customer service because otherwise you'll be end up paying for an extra months by just trying to cancel your membership . I'd like a refund of $239.7 ($39.95*6) and to have any other fees stopped and to have my mebership cancelled.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been trying to cancel my membership with them for two months, when I went in person I was given a number to call with no success, after I called in and the front desk gave me a false email for the person to cancel my membership. I am getting no help and am paying for a membership I can not use because I dont live in the area anymore.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May 07,2024

• Initial Complaint

  02/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My experience with Gold's Gym has been utterly disappointing and infuriating, to say the least. After investing nearly $700 in personal training sessions, I expected nothing short of professionalism and accountability. Instead, what I got was a nightmare from start to finish.Let's start with the abysmal communication with my personal trainer. Out of the 13 sessions I paid for, I only managed to complete a dismal 3 sessions. Why? Because my trainer failed miserably in uploading any exercise routines to the mobile app, rendering our sessions virtually pointless and leaving me feeling utterly lost and unsupported.But the incompetence doesn't end there. Now, I find myself being relentlessly pursued by collections for past due payments, despite the fact that I received a mere fraction of the services I paid for. It's beyond comprehension that Gold's Gym would resort to such aggressive tactics without even attempting to address my concerns or offer a resolution.To add insult to injury, I was informed that I would forfeit all remaining sessions, a blatant violation of the terms outlined in the contract I signed. This arbitrary decision is not only unjust but also reflects a complete disregard for customer rights and satisfaction.In summary, my experience with Gold's Gym has been nothing short of a nightmare. From the lackluster communication and incompetence of the personal trainer to the unjust treatment and disregard for customer rights, it's clear that ********************** falls woefully short in delivering on its promises.If you value your hard-earned money and sanity, I urge you to steer clear of Gold's Gym at all costs. Save yourself the headache and frustration and seek out a fitness facility that actually respects its customers and upholds its end of the bargain.Gold's Gym, consider this my parting message: you've lost a customer for life, and I'll be sure to spread the word about the appalling treatment I received. Shame on you.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I enrolled at Gold's Gym on November 25th, 2023 as they had black Friday deals. Upon signing up, i was informed the deal was $39.99 monthly membership and $49.99 yearly cost. For a trainer it will be $284.00 for 11 sessions of 50 minute work out. I asked ******* three times if the trainer amount will be a recurrence charge. ******* stated, "no, only if you want to continue with the trainer." Then on December 15th, I see a charge of $284.00. I asked the trainer as to the reason it was charged to my account. He stated he would inform the manager to call me. After waiting a few days for a call i did not receive any call and they made excuses why the manager was not available. Until one day, sometime in the end of December, i was waiting for my trainer and the general manager ***** was present. At that time, I questioned the unauthorized charge. He stated the training charge was recurrent. I informed him I was told it was not recurrent when I signed up. He stated he will reimburse me and stop the training fees. On January 10, ****, I cancelled my membership. I again was charged another $284,00. After calling the Gym asking to speak with a manager, they always say they are not available. I called my bank and had to inconveniently cancel my card and issued a new one. This mater has caused me to not be able to auto-pay other billing services as my new card will be delivered between **** days. I would like a refund for the two unauthorized charges made of a total of $568.00.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was a member at this gym for 3 days, I bought a membership on my vacation due to it being cheaper ($3 vs expensive guest pass). During the 3 days I trained here, I bought a few preworkout bottles (this will be important later). I canceled my membership the day that I was charged $50, despite never being given a copy of the contract, and conflicting cancellation across the internet, so I could not cancel. I then was directed to another group to cancel my membership, and they said I would be charged the first month (August) because I had worked out that month at the location- I have been back in ******* since the beginning of August. I cannot use this membership, nor do I wish to at this point. Because I called on the first day of the new contract, I am being charged a whole extra month (for a membership I cannot use), and they tried to get me to extend the membership as well.I dont like the idea of being charged $100 for 3 days of working out at this gym, and it seems like bad business practice, so I decided to put a stop payment to the account that received the membership fee. I thought it was over after this, but apparently not. The 3 drinks I had purchased at their location was on a different card, and they saved the details of that card. By law, there is no legal, regulatory, or business justification to save card information for the purchase of drinks without consent in doing so. The membership fee was charged to this second card, that had never been on my account, after I canceled my membership.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Signed up with Golds gym on 7/9. Cancelled 7/13 in person with desk attendant who made the note in computer and took my membership fob. She stated that it was within the 5 days so i could cancel without penalty which I did at that time. I cancelled because I lost my job on 7/12. My bank statements were then charged ***** on August 9 th and another ***** on 8/23. Called the gym and asked them to refund me as this was fraudulent billing after I had cancelled the membership. Club manager ***** stated they had no record of it and then gave a number to call *** Financing which the number she gave was not valid. She refused to cancel the membership. I had utilized the gym services for 1 day and that was the only time I set foot in there except when I cancelled on 7/13. Since then I have moved to ********* and ***** suggested I keep the membership and join in *********. I informed her there was no Golds in ********* but even if there was, I want no part in being involved with this gym and their unscrupulous billing practices. I wish for my account to be cancelled and that the billing stop.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩