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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***************************** IS MY COUSIN IAM HIS CONSERVATOR **** HAS CEREBRAL PALSY ***** *****CHAIR ***** BROKE OFF COMPLETELY 9-7--2023 AFTER 6 MONTHS OF REPAIR OF WHEEN REQUESTS WERE MADE AND REPAIR MAN COMING OUT NOT REPAIRING THE ***** SAYING IT WAS "NORMAL" THE ***** FINALLY BROKE COMPLETELY WHILE **** WAS USING IT AND CAUSED HIM DISTRESS WITH THE ***** FALLING OFF DURING USE. THIS COMPANY HAS NOT GIVEN **** A TEMPORARY ***** CHAIR AND HE HAS NO MEANS TO GET TO A TOILET WITHOUT A CARE PROVIDERS HELP. THIS HAS CAUSED **** MUCH FRUSTRATION. AND IS INHUMANE ITS BEEN THIS LONG.
Business response
02/23/2024
In response of the complaint submitted on Feb 13th. 2024.
Five months ago, we did what we could in order to get ****'s wheelchair repaired thru his insurance, unfortunately his Insurance was California Health and Wellness and they denied the repairs, You have the denials on the attachments that were submitted by ***************************, that I myself (*********************************) emailed to her, we sent the request to appeals department and back then and we informed them that his insurance was going to be switching soon, they obtained a standard wheelchair by another vendor. They only wanted us to get his wheelchair fixed but we couldn't. Our specialist reached out back in October (see attached) and they never called him back until beginning of February when the evaluation for a replacement wheelchair was set and his Insurance was switched to Partnership Health Plan. (see letter form ************************* Specialist.
We understand the frustration from them and their insurance but there was not much that we could do with his previous insurance, not just him. There was multiple people with broken items and all we could do was do a temporary fix or loaner wheelchairs until the ************* took over on January 1st.
As of right now, his new wheelchair was approved on 2/22/2024, I understand that his conservator wanted to complain from something that happened 5 months ago but our hands were tied, on the good news as of today all that we are waiting is for his new chair to arrive.
Thank you for your time.
Initial Complaint
09/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have given Everything Medical business for over a year now. After a post operative complication, I rented a medical grade air mattress and bed from them. On Friday 9/9/22, during an electricity "rolling blackout", my home lost power. When the electricity came back on the bed was flat/depressurized and did not refill. I called Everything Medical for assistance. I was told a technician was not available Friday, Saturday or Sunday but would be Monday morning. On Monday morning I called and was told they could not get a technician out until Tuesday (9/13/22). As it now stands at 12:30 on Tuesday the technician has yet to arrive. With my post-surgical injury, I cannot lay in a metal frame in a depressurized mattress for 5 days. When the wound care nurse came for her home visit, she placed a phone call to Everything Medical for resolution, (as this is impacting my wound), to no avail Eight phone calls have been placed in regards to this this situation. The statement of, "we don't have someone available", turned into "the technician will call you". He/she never did. During an additional follow up phone call the front desk stated that they are having staffing issues at this time. Everything Medical is in the business of providing a service and equipment to persons who are elderly, Ill, injured or otherwise physically compromised. A company that professes to have their quality of customer care and satisfaction should actually provide that service. People are spending good money for their products. I am not usually one to file a complaint. The final straw for me was when the front desk told me that "people usually schedule service calls up to 3 weeks in advance". I cannot schedule a service call in advance for an air bed that deflates on a random "rolling blackout" that the electric company issues. This is unprofessional to say the least. A complaint needs to be filed so this can be addressed for the future needs of patients and clients.Business response
05/11/2023
See Attachment
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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